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Matel -Fisher Price
Hi Quick query for some advice, I purchased a Fisher Price high chair £99.00 after 10 months it developed a crack/split in the plastic leg casting. I contacted Matel direct as couldn't find Argos receipt. They sent me a label to send it back to them, and they would send me vouchers. that was it no other help. This falls…
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headphones
Right I brought a set of headphones a couple of days ago and was told I couldn't return them unless they were dodgy I got home 1 headphone ear doesn't work I took it back to the shop and was told 1 ear still works it's not dodgy
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Sueing T-Mobile
All I need step by step advice about sueing T-Mobile. I have an iphone 4, 13 months old that doesnt work. T-mobile have said its not their problem and that i must speak to Apple. Apple want £140 to fix it. This goes against the soga and i need to take it up with t-mobile Anyone any success in doing this? What should my…
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Tyre blowout
My parents had part-worn (second hand) tyres fitted four days ago. The passenger side tyre just blew out for no reason. Are they eligible for any kind of replacement/ what is the consumer rights in this situation. Thanks, Lorna
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Iberia not paying legally due compensation - EU regulation 261/2004
My wife and I are being lead around in circles and ignored by Iberia in attempting to get the regulatory compensation due to us after our flight was cancelled. Our flight from Buenos Aires to London (via Madrid) was massively overbooked on 11th June (apparently they had sent the wrong plane - a much smaller one- on the…
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Samsung TV Capacitor Defect - not getting anywhere
I bought a Samsung 40" LCD TV about one and a half years ago after a competition win. A couple of weeks ago, the TV developed symptoms where: - it would turn on during the night and stay on - the TV would not come out of standby for a couple of minutes, flashing the power LED three times before going off for a couple of…
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Car window smashed by pub tree - are they liable?
Hi there, I reversed into a pub car park space the other night in my USA import (ie expensive parts) 4x4 and a sawn off branch smashed the rear window before I had got within a few feet of the back of the space. A smaller car would have gone under it. It has done around £600 damage by the time the part is imported and…
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Advice about a denied Amazon a-z Claim
Hi All I was hoping someone could give me some advice on a problem i'm having with Amazon. I ordered an item from an Amazon Marketplace seller for a friends birthday. I canceled the item the next day as her mother told me she already had the item i had ordered.As there was other items this seller had i checked with her…
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Return House of Fraser Makeup / Cosmetics Order Placed Online - need opinions badly
Hello, This is my first post in this forum I just registered to share this situation with you. I know MSE is a gem and I'm glad to be here. So here we go... I placed 2 orders with HoF online with a total cost of around £300. All of the items in both consecutive orders consisted of makeup / cosmetics needed for my cousin's…
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Amazon Customer Care
Hi all, This is my first time posting. I'm currently having problems with a laptop power lead. I purchased the lead in February 2011 through Amazon. It was actually bought from E-Trade Tech, but I chose to purchase from Amazon to get some buying protection. It was advertised with a 12 month warranty. The power lead failed…
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Consumer Rights Online
Hi All, General question about promotions online. If a retailer features products within a category online under a promotion with no T&C's are they legally required to honour the promotion for all products within that category? Is there any online consumer law that this would be in breach of? False advertising? Thanks
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Faulty product return advice - difficult retailer!
I am just after any suggestions that might help me to resolve this problem more easily. I purchased some £65 hair straighteners and after approximately 14 months they blew up....actually blew up! Spark, bang and gave me an electric shock! I retuned the item to the shop but was told that they cant do anything after 12…
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DFS Sofa
Was wondering if anyone could help me with a problem. I bought this sofa (http://www.dfs.co.uk/sofas/corner-sofas/embrace/left-arm-facing-corner-sofa/) in November 2010 and took delivery of it December. When we were in the store I asked the sales man if the fabric would bobble or clump (it's like a fleece feel and I was…
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Car audio consumer advice please
Hi MSE's, I have a dilemma I hope you can help me with. I purchased some car audio from "Car Audio Centre" which I believe is a franchise and part of the inphase international group. I received the goods on 03/03/2011, however it was about a month after i managed to get install organised. The equipment consisted of an…
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Advice wanted re. tiles.
We recently purchased 12 boxes of tiles from Porcelanosa and we had our bathroom tiled whilst on holiday. On our return, we noticed that anout 5 tiles were a different shade, but the tiler had put these on as they were the same batch number. We have complained to Porcelanosa and they agreed tht the tiles were a different…
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Driving Schools
My daughter had been taking driving lessons with a particular driving instructor at a driving school. However now the instructor has decided to leave the driving school and set up her own private driving school. My daughter was very happy learning to drive with this instructor , however she has been told by the driving…
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Furniture warranties
Could anyone please help me. I bought a 2 and a 3 seater sofa from the land of leather in January 2007. This cost me £1000. I also paid another £200 for a 5 year warranty which covers everything from accidental damage to (and the reason for my claim) excessive loss of resiliency of webbing, springs, foam or fibre filled…
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Unknowingly bought Fake Duty Free Jewelry whilst abroad
Would very much appreciate some help. Whilst on holiday in Jamaica, I fancied buying myself some Tiffany's Jewelry so I went on the tiffany.co.uk website to find a list of approved sellers in Ja. Found one and consequently purchased a $300 bracelet - I thought the going price for this type of jewelry. After a week on…
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Quick question regarding consumer rights and refund
I paid for a hairdressing course over the phone 2 days ago it is booked for 2mrw. My little lad is poorly so im unable to go. Contacted the company and they say i need to spk to the manager who isnt there today and that they arent usually allowed to refund as its in the terms and conditions- ( i never recieved these) I…
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Reclaiming payments after 3 months
Hi please help! I purchased a mobility item from an online retailer, using my debit card. I presumed that payment had gone though normally as the payment was accepted and the item was delivered. 3 months later, I have now received a phone call from the company stating that for a 3 day period, barclays didn't do their job…
