Matel -Fisher Price

rhostler

Hi

Quick query for some advice, I purchased a Fisher Price high chair £99.00 after 10 months it developed a crack/split in the plastic leg casting.

I contacted Matel direct as couldn't find Argos receipt.

They sent me a label to send it back to them, and they would send me vouchers. that was it no other help.

This falls down in two ways, how am I meant to send back a big highchair though the post (it doesn't come apart) its not the sort of item you can post at the local post office.


What I am meant to do i n the meantime whilst waiting for the vouchers to arrive? I use the highchair every day 3 times a day.

I sent them photos of the fault and asked how I am meant to send it back, and what I am meant to do without a highchair?

their answer - cant I make do?:mad:

pinkshoes

I don't see what else you're hoping for, as they've given you a label to return it (presumably you just phone their courier to arrange a day to pick it up??), then you'll get some vouchers to buy a new one?

Or did you mean something else by label? What exactly is the label if it isn't for a courier return?

As for having no high chair, then surely you can manage for a few days??

rhostler

no courier, just a first class postage label, that I have too package up the high chair and post it back,- that's what my post says.

The local lost office would not take it as it was too big, Matel WILL NOT pick it up.

Manage without a high chair yes wonderful idea can I come round yours and feed my son?

sarahg1969

Improvise - tie your son to a chair with a wide scarf, or if he's too small, sit him on your knee. Of course you can manage without a highchair for a few days. It will be no more than a very slight inconvenience.

Re postage - ring Mattel, and tell them that the PO won't take it, and ask them to arrange a courier. Or get them to confirm they'll reimburse you if you arrange for one yourself.

rhostler

Mattel have advised they will not refund for a courier service, they have sent me a postage label and that I should post the faulty item back.

The local post office will not take it as its above their capacity.

Having a 2 year old and a newborn baby means I need my son to be SAFELY strapped in, As I can sit next to him at the table and feed the baby.

What I would like is for them to pick it up and replace it that doesn't seem to be asking too much.

arcon5

How was the high chair packaged when you purchased it?

Regarding the baby not having a high chair... there is always a way around this without compromising safely,.