Consumer Rights Online

griffen

Hi All,

General question about promotions online.

If a retailer features products within a category online under a promotion with no T&C's are they legally required to honour the promotion for all products within that category?

Is there any online consumer law that this would be in breach of? False advertising?

Thanks

wealdroam

griffen wrote: »

Hi All,

General question about promotions online.

If a retailer features products within a category online under a promotion with no T&C's are they legally required to honour the promotion for all products within that category?

Is there any online consumer law that this would be in breach of? False advertising?

Thanks

Probably.

Not sure I understand what you are talking about though.

Have you got a problem about a particular retailer's advertising?

visidigi

honour the promotion yes, honour the order, unlikely as there will be a disclaimer for the usual nothing is a done deal till dispatched or something similar...

griffen

Okay so if a retailer puts an offer on their site such as 4 pairs of shorts for £20. They include all products for the promotion in a category entitled "4 for £20" with no Terms and conditions.

They include some products however that are not included in the offer. My assumption would be that because there are no T&C's that all products in the category are included in the offer. Are they legally required to sell me the more expensive product as part of the 4 for £20?

visidigi

see above...further exaplained below...

There may be no terms and conditions on the offer, but the overall site terms and conditions would cover the site from sending you any of the order.

browneyedbazzi

griffen wrote: »

Are they legally required to sell me the more expensive product as part of the 4 for £20?

No they're not. They can decide not to accept your order and give you the option to either cancel for a full refund or pay the additional cost to still receive the product.

If they don't correct the issue on the website and continue to display the product in a misleading way (making it seem that it wasn't an error but perhaps intentionally misleading) then they may be committing offences under the Consumer Protection from Unfair Trading Regulations.

wealdroam

griffen wrote: »

Okay so if a retailer puts an offer on their site such as 4 pairs of shorts for £20. They include all products for the promotion in a category entitled "4 for £20" with no Terms and conditions.

They include some products however that are not included in the offer. My assumption would be that because there are no T&C's that all products in the category are included in the offer. Are they legally required to sell me the more expensive product as part of the 4 for £20?

Quite simply... No.

No retailer has to sell anything to anyone.

Read this post for an overview.

Can the retailer use misleading advertising?
The answer is also no.
You might like to report it to Comsumer Direct, but it will not force the retailer to sell at four for £20 rate.