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Carpet Right
I ordered and paid for a carpet from Carpet Right on the 7th May. They told me it was a very popular carpet and there was a slight delay but the carpet would be available week commencing 16th May. She noted this down on the paperwork. Since then I've been ringing regularly and I get told "it will be in on the 13th June"…
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Sewing needles found in food
Hi all Please bear with me I'm new and after some advice. I recently purchased a pack of burgers from asda, when eating them yesterday I found a sewing needle, which I nearly swallowed, I then checked the burger and found a second needle. I've phoned asda this morning and spoken to the quality control manager who wants me…
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Ikea cancelled my sofas after taking my money and confirming a delivery date
I have just been told by Ikea that they have cancelled the Sofas which I purchased on Saturday. They took the money from my credit card on Saturday, sent me an e-mail with this text ' this email forms a legally binding contract between you and us' and advised me of a delivery date (13th August). On receipt of this date I…
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Well known(ex High st) Electrical supplier refusing replacement
I have a laptop just over 7weeks old which has a fault which i believe is on there from when i purchased it. I contacted the 'seller' about 30days after delivery detailing the issue, they suggested i call the manufacturer and use the Warranty to get it repaired. Which could take up to 28days. I refused and pointed out my…
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Finance Agreement - Withdrawal and Termination
Apologies if this is in the wrong section. As usual I've taken a plunge with a purchase (a second hand motor) without reading the finance agreement fully. My question's are: 1. Does the termination clause still apply if I withdraw within the 14 day period? 2. Will I have to pay half the total amount if I back out within…
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Item from Next colour run into itself in first wash
I bought the blue and white shark valley hoody from Next. Cost £30.00 It was lovely, until I washed it and now the tassels are light blue. I washed it exactly as it said on the inside tag. I am disappointed. Would you grin and bear it or take it back?
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Gloopy lumps in my apple juice
I brought a carton of apple juice Best before of Aug 2011 I drank half the carton however when I went to pour another glass a big gross lump came out of the carton (looks like runny snot) Of course I now feel sick as I have drunk from the carton and wonder if there are other in the batch. I can take it back to the shop and…
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Rights after BEKO FREEZER recall????
I found out today just by pure chance that the Freezer that we have is now subject to a recall. I have looked at the website and there is a number to call but it is now closed. But I would like to know what rights do I have, they are saying "we have decided to proactively contact the owners of these fridge freezers as we…
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faulty pushchair who is liable,what are my rights?
I purchased a twin pushchair combo in october 2010.my babies were born in jan 2011.I have used the car seats only with the pram and kept the bigger sports chairs in storage until my babies reached the right age to use them.I got them out recently and one of them has a broken strap.I took it back to the shop and they told…
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Comet repair service - waiting forever for a repair
I called Comet and booked them on Thursday 23rd June to come and repair my fridge freezer. Their earliest appointment was Tuesday 5th July. They came today and diagnosed the problem as the thermostat. A fairly standard basic repair so you would have thought they would carry the part but they didn't. The earliest they can…
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TV 2 months old and broke
Hi All, I am new to this so stay with me! I brought a tv on 29th April 2011, On Sunday it started making a lound buzz/humm and then changing chanels itself also the volume was going up and down - all on its own. I rang Argos where it came from and they said they can send out an engineer to fix it. I am not being awful but…
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Groupon - CityLiving furniture delivery
Hi all, Had a look around Google and MSE but can't find anything to answer my query... Purchased a Groupon voucher and paid delivery for the Torpedo furniture set from CityLiving.biz. Seemed like a good offer and a reasonable delivery time of 3 weeks, all processed by 28th May. I've phoned them a few times recently, I've…
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Charge for exchanging new kitchen unit doors?
I have just bought a new kitchen. Never saw a display model, just seen it in the brochure. It was described as bone white,looked white in the pictures but when delivered it's cream/magnolia. The company want to charge 20% handling fee to exchange the unit doors. Is this right/allowed? To me it's "not as described" ie wrong…
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Introduction agency between clients and cleaners
4 weeks ago I hired a cleaner via homeclean “London’s largest domestic cleaning company”. The deal is that you pay homeclean £189 a year and then direct to the cleaner £7 per hour. The staff were very friendly and provided a cleaner the same week I contacted them. I was asked if I wanted to interview the cleaners but was…
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ICS Learning issue
Hi, I hope someone can help with this. My husband recently purchased a distant learning course with ICS, everything is online. The course is on computer game design but the information provided about the course wasn't very indepth. When he eventually received the course by email, he opened the link and saw that the course…
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Council destroyed my car full of belongings
Hi, Wondering if anyone can let me know my rights in this! My car was reported as abandoned outside my old house?! We then moved and moved the car onto a private parking space off the road. A couple of weeks after moving in my car went missing so we rung the police and reported it stolen (we didnt know the council had it…
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Refund/Exchange Right?
Hi. I bought a camera the other week and paid £130 for it. I only got to use it this weekend and didn't use it for that long as I wasn't impressed with it - it's Auto Focus doesn't focus properly, the flash bleaches items, people, after taking one photo you have to wait a while to take another and the battery doesn't last…
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Being chased for a debt that isn't mine
Help. I've tried the FSA, who told me to contact the OFT who told me to contact the Consumer Dept who told me to contact IO. All these calls cost me money. I'm being chased and have been for the last 2.5 years for a debt that isn't mine by a company called Frederickson (for Simply Be). No matter how many times in those…
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Changes coming to DSR
The new EU Consumer Rights Directive has been adopted, and will likely be in force in the UK within 2 years. There are some subtle changes to DSR that will be helpful (it also affects doorstep Regs and several other small pieces of legislation from what I can gather). The current cancellation period is 7 working days from…
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Discoloured bikini
I bought a bikini from Bravissimo which is white with a coral coloured pattern on it. I wore it two or three times on holiday and washed it with travel wash each evening and allowed it to dry naturally. I noticed that the area around the edges of the top and the bottoms have gone a bit yellow looking. Could someone let me…
