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internet shopping how to get a refund
I have had a real battle with a purchase I made online. I ordered an item and the money went out of my account the following day (back in January). I was told the item was out of stock and was due in 3-5 days. Since then I have chased and chased to demand a refund as the item has never appeared. I have sent recorded…
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Claiming from a courier for a damaged item. Help!
A courier I used damaged 2 glass floor standing music speakers I sent to someone who won them on eBay. I paid for extra insurance to insure them for £250 through Interparcel and delivered by TNT. They have said as they are glass they are on the resticted items list so the insurance isn't valid. Also the last message was…
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1st Credit Ltd Unexpected Letter
Hi, I'm posting on behalf of my partner who received this through the mail a week or two ago: Dear Sir/Madam, 1st Credit Ltd is attempting to contact the above named regarding a personal matter. Your address has been supplied as a possible address for our subject who was previously resident at.......... Please contact our…
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Advice Needed Please RE Faulty Car
Hi, im new to this site so i hope i am posting in right section???? I bought a car in August 2008 from my local dealers, car was an ex demo, it went back in within the first couple of months for a couple of faults. Since then it has been back in this is the 8th time same recurring fault for last few times. I have purchased…
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Compensation due to power cut?
Hi, Long story short; Monday 00:30 we lost power, got it back at 11:30 that morning but when I came home yesterday we had lost power again which had been the case from 09:30 that morning. We have now had power restored at 20:30 this evening which meant a whole 35 hours without electricity :mad: Needless to say, we have…
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Product Recall Rights- do any exist?!
I recently toook some safety gates back to Argos as the manufacturer had advised me they were being recalled (they had my name and details as I had purchased the gate extensions direct via the manufacturer). I did not have a receipt but did have a letter from the manufacturer stating that they knew I had purchased them…
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Outrageous Tesco Express
Hi I have experienced a very unpleasant situation as a Tesco customer & I would like to establish what I can do to remedy this situation. Here is a brief summary: Today, I visited my newly-opened Tesco Express (the small one) and purchased £20 worth of goods. Usually, my weekly Tesco bill approaches £200 from a larger…
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tesco points
Who can help me please? Ok....with the tesco days out deals Alton Towers costs £ 9.50 to get in- i have £21.50 in vouchers . Every £5 in clubcard vouchers is worth £20, so I should have more than £80 . However when I try and order the deal it days I don't ahve enough points.... so can anyone please help? thanks
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Cant give back my Timeshare
Diamond resorts will not let me give back my timeshare,it is fully payed for but i cant afford my maintance fee's anymore,and they will not allow me to stop paying it, where do i stand? Help
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Hello, soem advice for a HMCS fine enforcement.
A colleague of mine is some distress, with the fairly standard Marstons letter through the door, bailiff visit while out. This is the timeline - She was given an on the spot fine for littering in winter 2007. Defended the case in court summer 08, found guilty. Fined £400+ Put in notice of appeal against conviction autumn…
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direct selling: 3% charge???
I'll try and keep this brief, basically I ordered a new TV after mine went bang from digital direct. I chose them even tho they were slightly more expensive than my local richer sounds as they had them in stock. Ordered last Thursday and paid £29.99 so i expected it to be sent same day or at least sent the next day. Anyway…
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faulty washing machine
i purchased a washing machine from little woods, £200 off for £370. It was delivered 5 weeks ago on the 20th April There is a problem with the spin cycle. I contacted littlewoods 2 days ago who told me to contact the manufacturer. I replied and told them my contract is with littlewoods and not the manufacturer. I e-mailed…
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Fashion World
I bought a bathing costume over the internet for £14.95 last october. I had some problems with my mail and whatever and I was working flat out and so I forgot to pay the £14.95. Well one day I got a letter asking for £30.00 and I was really annoyed so I rang them up because I wanted them to help me by taking off those…
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CSL Sofas Advice please
Hi, I need help, I'm not getting anywhere with CSL or Trading Standards Forgive me, I'm writing this in rage and the time line might not be that accurate. I bought 2 sofas from CSL on 15 November 08, they were delivered 7th December 08 by the beginning of January 09 the cushions were half as firm as when they were…
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3yr old electric towel rail broken, do i have any comeback?
Good afternoon all, I haven't posted for a loonng time, but regular lurker, so hopefully someone can advise me. I bought an electric heated towel rail (wall mounted ladder style) about 2 and half years ago. It was professionally fitted along with my new bathroom. All has been fine, but last night as my girlf was hanging…
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"valid until" legal question
In January, I bought my wife a gift voucher for a pampering session. I was told that the voucher was valid for 6 months, and the voucher says valid until June 2009 But the parlour is claiming that this means it's valid until the end of May, not the end of June, which would mean she only gets 5 months, not 6. Annoying I…
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Garden wall damage, flooding garden!
Hello everyone, Not sure if this is in the right place, I can’t find anywhere else to post it though, so sorry if it is ;) and it’s probably going to be a long post, sorry again! We live right next to a high school, our back garden wall is the boundary for their grounds, and the building is quite close to our garden also.…
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Warranty sticker damage on new product
Hello, I'm new to the board and was wondering if anyone can give me some advice. I've recently bought an external hard drive from amazon, when it arrive I noticed that the warranty sticker on the product was badly damaged (however not entirely broken) for that reason I've asked to return the item and receive a full refund.…
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Do i have a right to claim against BT? Please help!
Hello all, I'm a newbie here having discovered the site relatively recently so i hope this is the right place for this inquiry. Basically i'm wondering if i can claim some money from BT after some problems with my internet, and if so how much. I may well have left it too late, I've been dealing with a sick mum the last…
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Next step please...
I pre-ordered an item from scan.co.uk but the product has been delayed for a couple of months so I cancelled it. The thing is the company had debited my credit card soon after my order so i requested a refund, which they were happy to do. After 5 working days after this request I hadnt been credited so i contacted them and…