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Next step please...
TheGreenGorilla
Posts: 2 Newbie
I pre-ordered an item from scan.co.uk but the product has been delayed for a couple of months so I cancelled it.
The thing is the company had debited my credit card soon after my order so i requested a refund, which they were happy to do. After 5 working days after this request I hadnt been credited so i contacted them and they confirmed that it had been processed.
10 working days later still no credit and they have stopped replying to my emails... Can someone tell what my next step should be?
Thanks
The thing is the company had debited my credit card soon after my order so i requested a refund, which they were happy to do. After 5 working days after this request I hadnt been credited so i contacted them and they confirmed that it had been processed.
10 working days later still no credit and they have stopped replying to my emails... Can someone tell what my next step should be?
Thanks
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Comments
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As you bought on a credit card I would contact them .... how much was it for?
MarkWe’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com0 -
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Everyone learns eventually :rolleyes: They are good when it goes right but as soon as anything goes wrong they don't want to know. I don't know how they have managed to stay in business so long.TheGreenGorilla wrote: »I definitely wont be using scam.co.uk againNever associate with idiots on their own level, because, being an intelligent man, you'll try to deal with them on their level - and on their level they'll beat you every time.
Being hated by idiots is the price you pay for not being one of them.
Jean Cocteau 1889-1963
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TheGreenGorilla wrote: »Thanks for the reply Mark
It was £153, i suppose that would be the next logical step... but that just seems like an easy way out for scan.co.uk
I definitely wont be using scam.co.uk again
Go the card route ....scan.co.uk will not get away with it ... as the card company will chase them ... BUT don't leave it to long .... time limits!!
MarkWe’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com0 -
Distance Selling Regs state the retailer has up to 30d to process a refund. your credit card will tell you that too - they won't move until the 30d has passed.0
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