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Broadband & internet access

Archives for May 2021

Negotiating with Virgin Broadband
I have 350mbs and a Hub 3. No TV or phoneline. The price has just gone up to £53 or so a month. I'm out of contract. What if anything should I be able to negotiate them down to? All the upgrade options on their site involve paying more money when I want to pay less! I did consider switching down to 200 package but it…
Shell Energy broadband - error in terms and conditions on current MSE link
Be aware that if you click on the link from MSE for either of the Shell Energy broadband offerings that on MSE show an end date for the offers as: Ends 11.59pm Mon 28 June, that when you land on Shell Energy's site the terms and conditions of the offer are thus, and therefore, as it stands, there is no offer:…
Problems with SmartHubs since last week
Anyone else had a problem with their SmartHubs since last week. On Friday I noticed that all my stuff using 2.4ghz wifi (security cameras, Kindles, Raspberry PI, mobile phone etc) stopped communicating with the internet as did the stuff connected to my powerline network, It wont talk to the TV or SKY Q box at all on either…
Poor broadband speed offers?
HI, At the moment I get almost 30Mbs with current provider, Vodafone. However when using the MSE deals switching tool all providers predict the speed for my property in the mid teens and wont even offer a higher speed deal. Some only guaranteeing as low as 9Mbs. Anybody else have this problem?
Doorstep visit from Openreach about Rural Gigabit Voucher scheme
Hi,Just had visit (couldn't speak to them as they turned up at lunchtime) and they left a leaflet. They are promoting the Rural Gigabit Voucher scheme and are encouraging people to register and claim the voucher on behalf of Openreach.I checked the eligibility of our address for the scheme using the…
Missed the bill hike
Evening all, I missed the bill hike window to leave my provider. I am paying £32.50 compared with new customers who pay £23.95 What can I do?
BT Business broadband swap
Anyone converted to BT business broadband from residential now we're working from home? If so, what are the cost increases and is there any gotchas? I'm looking for a static IP address and reliable internet basically.
New home
My mother, 81, has recently moved into a brand new bungalow. It was fitted with BT superfast broadband, which is great, but they want to xharge £45 per month. She has a mobile phone, a portal and will eventually have a Smart TV. The charge is way in excess of her needs. What alternatives does she have? The bungalow,…
HELP! going round in circles
Why is it so hard to get actual decent information that you can compare between providers. There are loads of sites including linked by this one, that gives some info but not all when it comes to actual guaranteed data speeds. It's only when you go through the ordering process that you find that actually it's much less…
Virgin Broadband only deal
I Just blagged a great deal thanks to you MSE, M200 deal normall£50PM, got it through you for 30, then got, 75 welcome credit, 60 referral (from my mother added) go the install and activation fee waived £30 & £35 ( when all factered) in im paying £18.00 a month for the first 18 month,(it did take them 6 months to get me…
Talk talk experiences?
I have been considering signing up for Talk Talk for the free Amazon Prime offer as part of the fast broadband package. Have been on Plusnet but their deal expired so now pretty expensive. I was with Talk Talk a few years ago and seemed to get a lot of shady Indian calls about my internet connection for a bit afterwards,…
Contacting Plusnet Customer services
Just a heads up, if you're trying to reach an agent rather than go through listening to endless options, once the auto system has answered just keep pressing one at each option and you'll eventually reach a human being.
Not Been Charged - How far can they backdate?
Hi all I moved ISP last Year , the deal was 3 months free broadband plus A £40 credit was made to the account due to problems with the account switch. We are now 7 months into 2 Year contract and every month I get a bill showing £140 credit and amount due £0 Now whilst Im not complaining about getting free internet , Im…
New Virgin contract issues.
I have just signed with Virgin for Broadband and phone through a MSE link. It stated £23.95pm for 18 month contract with a £75 credit added after the first month. I initially received an e-mail from Virgin stating that my first month's bill would be £23.95. However, on receiving my contract it states that my monthly bill…
VAT on Shell broadband bills
Hi I have just received my first bill from Shell Energy and was shocked to see they have added VAT even though I know the prices on the MSE site are inclusive of VATI can see other people are having the same problem, any help would be much appreciated Kind regards
MSE News: Plusnet to hike prices for 100,000s of customers next month
Plusnet is to hit 100,000s of broadband and home phone customers with a 4.6% price hike from 30 June. The rise means some broadband customers could pay up to £18/yr more - but as the increase is written into its T&Cs, you can't cancel penalty-free unless you're outside your contract's minimum term... Read the full story:…
ISP email address
I have a blueyonder email address with Virgin Media. VM are now charging about twice as much for broadband as I would be paying with g.network, who have recently become available for me to use. But I understand that I would not be able to take my email address with me if I switch. How much trouble would it be for me to…
2 phone lines separate bills
hi, my daughter had a phone line installed at her rented home so she could get broadband. It is a split house, someone else moved in too and wanted broadband. Their provider did this by taking my daughter's phoneline! My daughter's provider EE says that they cannot get another line installed as you cannot have 2 lines to…
Wifi Extenders for Sky Broadband
I was thinking about subscribing to Sky Broadband Boost Service but after reading about the 3mb guarantee I think I would be better to buy a Wifi Extender. Can anyone recommend a reasonably priced one that's easy to set up with a Sky Router as I am not a techie.
Plusnet are appalling.
I really do think that this site needs to be made aware of the awful behaviour of Plusnet. I have tried to get in touch with them over and over again but they simply won't let you contact them other than by telephone. I am autistic and I don't like telephones. They are aware of this, it is in my notes. Yet they still won't…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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