Not Been Charged - How far can they backdate?

steelman99

Hi all 
I moved  ISP   last  Year , the  deal was  3  months  free  broadband   plus A £40  credit  was  made  to  the  account  due to problems with the  account  switch.  We  are  now  7  months  into  2  Year  contract   and every month I  get  a  bill showing £140  credit  and  amount  due  £0
Now  whilst  Im not  complaining about  getting  free  internet  , Im also aware  that  someone  one day  might  just  notice  the  fact Ive   not  been paying anything.  How  far  can they   back charge? 
I know  when Plusnet  had  billing issues   the  other  year , they  were  only  backcharging 3  months  - is  this all they  can charge? or  should  I be  ready  for a  large  bill some  time in the  future?

Neil_Jones

In theory you can be backcharged to the beginning of the contract/deal, so if the deal was for three months free broadband and this is now the seven month, then in theory four months will be owed.

Best thing to do would be to phone them up and point the issue out.  Plusnet have had billing system issues ongoing for at least the last two or three years and its been obvious for a while now they either can't or won't do anything about it.