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New Virgin contract issues.
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pocketslint
Posts: 93 Forumite


I have just signed with Virgin for Broadband and phone through a MSE link. It stated £23.95pm for 18 month contract with a £75 credit added after the first month. I initially received an e-mail from Virgin stating that my first month's bill would be £23.95.
However, on receiving my contract it states that my monthly bill will be £51pm, there is no mention of the initial discounted deal that I thought I had signed up for. Does anyone have any advice please before I phone in the morning to cancel?
However, on receiving my contract it states that my monthly bill will be £51pm, there is no mention of the initial discounted deal that I thought I had signed up for. Does anyone have any advice please before I phone in the morning to cancel?
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Okay guys, I phoned Virgin this morning concerning my initial contract which failed to register my discount through MSE. The advisor immediately recognised that this was this case, and has amended my details at her end. I am now just awaiting my amended contract which hopefully stipulates this new criteria, ie that I will receive CR£75 from day one, so in effect I shan't be paying anything for the first three months, and after that, £23.95 until the end of the minimum contract agreement, 18 months. If anything differs from this I will let you know. Happy days.0
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