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Broadband & internet access

Archives for October 2013

plusnet deals for all?
Hi- is anyone with Plusnet for broadband & phone & if so have you tried changing to another package that is advertised online but are then told it is not for existing accounts? Is this normal practice? :(
is a broadband cease/cessation charge subject to VAT ?
hi, having terminated my broadband account with vispa (i'm not migrating), they have issued a broadband Cessation Charge bill for £31.12 + £6.22VAT by way of comparison, BT's T&C indicate that the broadband Cessation Charge is not subject to VAT, --- A cease charge of £30.00 (not subject to VAT) is payable ... --- google…
Connection help please...
We have been running a Humax PVR 9200T successfully for a few years and now wish to add a Youview to the system and not quite sure how to link in the Youview. We also have 2 Comtrend powerline adapters that we used in our previous home with our BT Home Hub and BT Vision. Looking at the instruction manual there is one…
Is it me, or is the broadband supply system broken?
Here's my understanding: When you have broadband on a given phone line, the provider "tags" the line to gain exclusive access. This means you cannot have broadband from more than one provider, and you also cannot change provider without migrating. It is impossible for a new broadband provider to supply broadband without…
Are companies like Tescobroadband
obliged to refund any closing balance automatically? I assumed they would and 3 months later cancelled the direct debit. When they got huffy about this I checked my account and low and belold they owed me £15.10 still. They refused to pay it back without a new DD. Given that 1) there is nothing in the T&Cs covering refunds…
Boosting my wifi signal?
With the cooler nights drawing in, I've adopted a very MSE habit of retiring to bed earlier - taking the iPad with me. This has made me realise how weak my wifi signal is. I'm tired of losing what I'm doing every 5 minutes if I dare move....What's the easiest/cheapest way to boost the signal please? (Idiot-proof is good…
Broadband only
Im all but ready to give up on Virgin Media. I was given a deal, it was set up incorrectly and now theyre saying its a deal they have never heard of. It looks increasingly like theyre going to tell me they cant honour what was agreed soooooo im looking elsewhere. I dont really watch the TV, so i think freeview is probably…
Upgrading BT Infinity
I have Infinity 1 and need to change to an unlimited package. I have 8 or 9 months left on my contract so think that I need to stick with BT and get Unlimited Infinity 1.* Do I have any other sensible options i.e. am I likely to lose too much money in fees if I try to swap providers? * If I upgrade to Unlimited Infinity 1…
Need internet access for a one-off event
I work for a small charity, and later this month we are running an auction. We'd like to offer internet access so that people can make payments online, we tried to get a card reader last year but that didn't work out. It's possible we'll be able to use the venue's wifi, but if not, we need a working dongle. I have an old…
fibre to fibre migration
Does anyone know the process? Im moving from infinity to talk talk fibre and can see lots of info on migrating adsl services but nothing on a fibre to fibre move. Is it just a case of swapping routers? Does it need another enguneer visit to the house or just the exchange? Anybody know?
Yahoo mail new format
Has anyone worked out how to sort in alphabetical order. Yahoo have once again changed their email format and it seems you can sort most ways except alphabetical - doesn't make a lot of sense. Why don't they ask what we would like instead of just changing for changes sake!!!:mad:
Leaving a Provider Before End of Contract
Hi everyone - apologies for the long post, but I would really appreciate some advice as to how to deal with this situation. I was with TalkTalk for 4 months of a 12-month contract before moving home back in August. First engineer visited on the 12th August but said he couldn't connect it but it would be finished off the…
Switching from plusnet to sky
Hi all, Hoping any of you can help with this one. As I've said in the thread title I'm in the middle of a switch from plusnet to sky for my phone and broadband. I've been through all of the retentions people with plusnet and they weren't able to beat sky's deal so I said that I will be switching to sky, I was told that I…
should i switch wifi box off every night
I always switch the wifi box off every night and switch it on when I want it next. Most days but sometimes it isn't switched on for a few days. My son has just said that I don't need to do do this any more as it uses very little electricity and it is better to leave the line 'open' all the time. Is he right? I use BT for…
Changing from BT to Sky
I presently have BT Infinity 1 with fibre optic to the BT junction box app 300 metres away and overhead copper for the remainder. I will be changing to Sky for landline and unlimited non fibre broadband. 1) Will the new sky modem just plug into the existing landline master socket as our pre fibre total broadband modem did…
Web Site Building Services
Does anyone have exerience of an online web page builging service and if so can you please provide a recommendation? The purpose would be for a retail service and the ability so it would ideally come with access to paypal and with social media connectivity. It seems the costs vary significantly depending on the provider…
Seems Like Small Claims Court only way to get money back
Left Plusnet on 23rd of September - No final bill - Told on 3rd of October that I was due refund - Still waiting - Refunds dont talk to customers - No team leaders available - No Switchboard number - Paul Summers Director of Customer experience doesn't talk to customer (Seems like his last role at British Gas....... ring…
Plusnet, Not the best customer service.
Bit of a moan really, hell, am a grumpy old man, so bear with me. Plusnet, them of the famous old fashioned customer service fame, as well as talking broad because they are from Yorkshire are giving me the hump. My broadband was supposed to be switched on yesterday, anytime up to midnight, we will inform you via text or…
Phone call from windows
Hello Ive just had a phone call from windows saying they have detected harmful viruses on my computer (I use a laptop) Told them to ring back on Monday as I was at work. Are they for real? Done a check and my virus protector has detected some but has dealt with them. Can anyone tell me if the phone call was genuine as he…
removing blueyonder cable/box
Hi guys just moved into a new apartment and its got an old telewest/blueyonder cable line and box thing on the skirting board, now the wire is just kind of hanging (come loose from the skirting board) but its fixed into this box thing which has no screws to get into just a plastic cover, I can probably live with the box…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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