Compensation for delayed flights Discussion Area

Basingstoke_Betty wrote: »

Thank you - love the phrase chocolate teapot. Am swaying towards small claims court but it feels a little scary - has anyone had any success with small claims court and Thomson Airways? My claim would be for 5 passengers at 600 Euros each which is a hefty amount and I'm sure they would contest it and throw lots of legal jargon at me.

BB - there are a whole glut of claims about to be heard at County Courts in next 4-6 weeks - watch this space.
Unless they are settled before, out of court.

Seems to me that folk are upset with the CAA because they are not doing what people on here think they shoud, though they are no doubt doing the job they are appointed to do in the way they are intended!!

A careful look through the CAA website will turn up a document explaining how they enforce customer legislation. The steps they take and why.
It also shows that the £5000 pound figure banded around on here would be a criminal charge brought by them acting as the equivalent of the CPS.
And court action under the Enterprise Act would be in a civil court!
Now, as far as I know, to make a criminal prosecution it must be againest an individual not a coporate entity (which is why the HSE has so much trouble following deaths at work)

They also talk about them ensuring that any court action is in the public interest, now it certainly would be in the interest of those seeking compensation, but is that in the overall public interest?
If court cases at that level reduce confidence in airlines and they go out of buisness (those that have got the "revenge" hat on will no doubt think so)

But, to lose anothr airline, especially in the charter market (where profits are very low or non-existant), would reduce competition so possibly increase costs to customers, possibly deter others from taking their place, strand thousands of folk abroad (just think they would need the other airlines to bring them back, who may now be reluctant to do so as if it delays their own passengers they then have to pay compensation!!!) and ruin future holidays for thousands!

But don't take my word for it, go and find it yourselves

Unfortunately it isn't about what we think, it's about what the CAA decide within their governance rules.
I'm just trying to suggest a possibility for the present situation

Reading all these posts and feeling very negative... No one seems to be winning any claims!
My party of 9 had an 18 hour delay with monarch in 2008 from Manchester to Orlando Sanford and again in 2010, 11 of us had a 24 hour delay with thomsons from Sanford to Manchester.
First flight we boarded then had to get back off as there was a technical issue, by the time it was resolved, the crew had ran out of hours so ended up in a hotel that night and flew the next day.
The second flight, the aircraft we were supposed to be boaring was stranded in Cuba with technical issues therefore we had a 24 hour delay.
Advice please... Is it worth perusing the claims? Thanks in advance

Den_ram wrote: »

Reading all these posts and feeling very negative... No one seems to be winning any claims!
My party of 9 had an 18 hour delay with monarch in 2008 from Manchester to Orlando Sanford and again in 2010, 11 of us had a 24 hour delay with thomsons from Sanford to Manchester.
First flight we boarded then had to get back off as there was a technical issue, by the time it was resolved, the crew had ran out of hours so ended up in a hotel that night and flew the next day.
The second flight, the aircraft we were supposed to be boaring was stranded in Cuba with technical issues therefore we had a 24 hour delay.
Advice please... Is it worth perusing the claims? Thanks in advance

Sounds like a basis for two good claims, Technical issues shouldn't normally count as ECs, and I cant see how crew running out of hours in Manchester should greatly affect a Monarch flight, once they had identified the technical issue and the likely time line, they should have been able to rosta crew accordingly. Second flight knock on effects don't count as ecs so get writing