Anyone used www.oakfurnitureland.co.uk?

Hi Hillfly,
I have used this company and was delighted with them (I have no affiliation at all, just a happy customer!) I found I didn't have to wait as long as it said for my item either.
I have shopped between both this company and "ContainerClearanceCompany" on E-bay. I e-mailed them to ask if it was the same people and they confirmed that it was their "sister company" and they had the same ranges etc. I have had a few items now and it is good solid stuff - although the delivery people in my area have gone down hill, the actual company has been great with good customer service. Definately recommend them, but look between the two sites as you sometimes get a better deal going direct rather than bidding a higher amount on e-bay. They do send second chance offers too, if you have put in a good bid, which is worth mentioning.
Hope this helps.
D.x

WE bought several items from them through another store at the Ideal Home Exhibition, without knowing that the shop we were buying from was actually based about 4 miles from our home (Farnborough, Hants). I think the name is Woodhouse Furniture but I can check on that if necessary. I have to say That I am very pleased with the quality, everything is solid oak (even the backs and drawer bases), and it all looks very nice.

I'm currently in dispute with this company. The mago desk they delivered was structurally cracked. Customer services put this down to bad couriers. They have offered to knock 50 quid off the sale. Then they offered 70 quid discount instead. Then they offered a full refund. But all I want is a replacement. And they say this is not possible because the couriers would probably damage the replacement too! Another of my orders with them is in the pipeline, to be delivered by the same couriers.
Bizarre.
Now they tell me they cannot proceed further without photographic evidence of the damage...even though they have already made 3 offers of financial reparation based on my text description of the damage. (I do not have a camera.)
I'm not sure whether my consumer rights can insist on a replacement to honour the contract, which is really what I want. It's not a discontinued line and they are still supplying the desk onsite and on ebay. But can I make them send a replacement...or must I accept the refund?

authorgary wrote: »

I'm currently in dispute with this company. The mago desk they delivered was structurally cracked. Customer services put this down to bad couriers. They have offered to knock 50 quid off the sale. Then they offered 70 quid discount instead. Then they offered a full refund. But all I want is a replacement. And they say this is not possible because the couriers would probably damage the replacement too! Another of my orders with them is in the pipeline, to be delivered by the same couriers.
Bizarre.
Now they tell me they cannot proceed further without photographic evidence of the damage...even though they have already made 3 offers of financial reparation based on my text description of the damage. (I do not have a camera.)
I'm not sure whether my consumer rights can insist on a replacement to honour the contract, which is really what I want. It's not a discontinued line and they are still supplying the desk onsite and on ebay. But can I make them send a replacement...or must I accept the refund?

Why don't you settle for a full refund then (if they offered it) and then just order another???? (if you paid on your credit card you are protected by that also!):rolleyes: - and then also use the discount code above????

Wow, spooky. I was looking at this company earlier and was going to post to see if anyone had used them. I had found some reviews 3/4 brilliant 1 wasnt happy cos damaged. Discount code as well - even better. I'm wondering now if someone is looking over my shoulder. LOL.