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Vodafone Retention Deals

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Comments

  • Lara
    Lara Posts: 2,881 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Vodafone_company_representative wrote: »
    Hi all,

    Firstly I would like to apologise that we have been unable to post on the forums as regularly as we would like. We have been extremely busy working through emails, however we will be getting round to replying to every ones posts ASAP.


    Lara – I’m disappointed to hear that you were unhappy with the original offer. If you’d like to contact us on the link below, we will be more than happy to take a further look into this and find something more suitable for you.

    Contact Web Relations Team - Vodafone UK

    (When contacting, please quote the code WRT135 in the subject line, in the message body, please include a link to this thread and your user name. This will ensure that the message comes directly through to our team.)

    Thanks all,

    Espi
    Web Relations Team
    Vodafone UK

    Thanks Espi. I'll get back in touch at some stage. My contract ends in March. I was offered 300 mins and unlimited text + Vodafone Passport with a Nokia 6303 @ £15 for 15 months then escalating to £25 for the last three months. I go abroad for quite a few weeks in the summer to visit family and VP is very good for that. After thinking about a new deal I would need 500 mins because I went well over my mins last year when away and my phone bill was very high. I am expecting to travel an awful lot more this year as we have just had a new addition to our family ;).

    Being a VF customer for too many years I don't want to be paying 50% more for 15 months than I am at the moment and then over 100% more for the last three months! :eek:
  • flexrider
    flexrider Posts: 745 Forumite
    sugarbabe84 wrote: »
    Hi, do you think they are still doing that deal? I haven't seen it online. sounds good though!


    yes there still doing the deal however heres the catch DD only for new customers,
    or extra 3.50 paper bill, just spoken to someone on orange 0800801080

    hope that helps
    "MSE Money saving challenges..8/12/13 3,500 saved so far :j" p.s if i been helpfully please leave me a thank you but seek official advice at all times from a pro
  • vernumamy
    vernumamy Posts: 19 Forumite
    sugarbabe84 wrote: »
    Hi Albert,

    What I meant is I contacted them using the code provided but they still haven't responded despite me using the codes. Did they respond to you after you followed the instructions from the WRT?

    Hi again sugarbabe,

    No they didn't respond to me like that.

    I didn't have any dealings with the web team other than my previous comment.

    My DEAL came from **retentions** when I requested my PAC number.

    If you have a look at two of my previous comments ( post number 2622 and 2628 ) it will tell you how I came about my deal.

    Give it a try yourself if the web team cannot help you.

    Again all the best,

    Albert.:)
  • Tight_Fist
    Tight_Fist Posts: 408 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Hi, I have emailed the web retentions team and wondered how long people have been waiting for a reply?
    I know they are saying they are busy but how long are they actually taking to get back to people and is via PM or email?

    Thanks:beer:
  • scousemanblue
    scousemanblue Posts: 202 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Ive had a reply very quickly - normally the next day.

    Pity I havent got the deal I want yet !!!
  • clb776
    clb776 Posts: 647 Forumite
    i find vodafone to offer bad retention offers compared with orange (although they lie about phones!) my mums phone bill is on average £70 a month. she wanted a samsung tocco ultra...the deal, free phone, 24 months £25 a month 400 mins, unlitmited texts. Not that great if you ask me!
  • chilly9876
    chilly9876 Posts: 52 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    I sent an e-mail early on friday. Got an automated response saying i will have a reply within 48 hours. Still waiting..
  • NorhternMonkey
    NorhternMonkey Posts: 206 Forumite
    hello,

    Ive been looking to upgrade to an Iphone. the deals seem to be stuck in stone. how ever voda say that they will buy back old phones. My N96 is worth £114 :beer: soo I can offset that against the cost of an Iphone with the contract im looking at the phone is £89 and the N96 price would be credited on to my next few bills.

    Not sure about it yet might wait!
  • t3d
    t3d Posts: 22 Forumite
    I am out of contract on a £20 deal (125 mins, 250 texts, STC). Just phoned the Voda “thinking of leaving” team to see what they could offer on a retention deal - apparently their systems are down….
  • chilly9876
    chilly9876 Posts: 52 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Their systems seem to be down quite alot..i find their systems are down every other call i make to them..you wait 10mins in the queue only to be told the systems are down.
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