MSE News: Virgin Media begins notifying non-cable customers of transfer

Former_MSE_Joanne · 7 January 2015 at 4:47PM

"Virgin Media home phone and broadband customers who aren't on the provider's cable network will start to receive letters from this week..."

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Virgin Media begins notifying non-cable customers of transfer to TalkTalk

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jackieblack · 7 January 2015 at 5:21PM

I received my letter on Monday. We had a phone package with TalkTalk a few years ago and left because they were a nightmare to deal with so I'm not overjoyed at this news.

Maybe time to start looking elsewhere.... a shame, I've always had good service from Virgin

marleyboy · 7 January 2015 at 5:37PM

I did not realise Virgin offered a service for non cabled customers. Sounds a little late now but had I known when I moved from cabled to non cabled area, I would have kept on my TV package.

I miss Virgin Media and am stuck with BT Infinity and their useless Youview box, I cannot wait for the contract to end so I can get rid of the Youview. I only hope Virgin Media get off their hind's and provide fibre optic around here so I can jump back.

kwikbreaks · 7 January 2015 at 5:50PM

marleyboy wrote: »

I did not realise Virgin offered a service for non cabled customers. Sounds a little late now but had I known when I moved from cabled to non cabled area, I would have kept on my TV package.

I miss Virgin Media and am stuck with BT Infinity and their useless Youview box, I cannot wait for the contract to end so I can get rid of the Youview. I only hope Virgin Media get off their hind's and provide fibre optic around here so I can jump back.

VM stopped providing ADSL to new customers and presumably house movers quite a long time ago.

They won't be cabling much in the way of new areas any time soon although they still occasionally do small "fill in" areas. Cabling the areas that were done bankrupted many of the cable companies involved. All that's left now is Virgin Media (a rebranded NTL) who are carrying a massive debt burden and nobody is likely to be pumping money in to finance expansion.

callum9999 · 7 January 2015 at 6:01PM

marleyboy wrote: »

I did not realise Virgin offered a service for non cabled customers. Sounds a little late now but had I known when I moved from cabled to non cabled area, I would have kept on my TV package.

I miss Virgin Media and am stuck with BT Infinity and their useless Youview box, I cannot wait for the contract to end so I can get rid of the Youview. I only hope Virgin Media get off their hind's and provide fibre optic around here so I can jump back.

They don't, they just resell BT broadband. You wouldn't have gotten any TV services.

JimmyTheWig · 7 January 2015 at 6:25PM

"Out of the frying pan into the fire" springs to mind...

Oblivion · 7 January 2015 at 8:51PM

We were cold called by a Virgin 'Account Manager' several weeks ago to tell us our ADSL account (via BT landline) was going to be transferred to Talk Talk. He said we would be better off transferring to their (Virgin) cable service.

Since then we have had personal visits from the Virgin account manager and the local Virgin surveyor who said we would have a new cable pulled to our premises ... given a date of installation ... which was then cancelled because they said they couldn't pull the new cable due to an obstruction in the road ........ and so we wait. I doubt this will have a happy outcome.

minislim · 8 January 2015 at 9:56AM

oh dear! time to ditch and run!
never really heard bad reports on virgin. so why they a throwing a way customers and passing them on to talk talk i don't know?

talk talk are one of the worst performers in the the sector.

ShadowPuma · 8 January 2015 at 10:30AM

kwikbreaks wrote: »

VM stopped providing ADSL to new customers and presumably house movers quite a long time ago.

Yes, I think this is only longstanding legacy customers who haven't moved across or away from Virgin.

I'm moving to a building that was turned into flats in 2001 and no fibreoptic was put in. I can't keep their services at all and I'm expected to pay a ETF of £110 because they don't cover that area.

I'd have happily taken out Virgins ADSL if I could have. Wouldn't touch Talk Talk with a barge pole!

paulsad · 8 January 2015 at 12:56PM

Talktalk haven't been that bad to be honest with me anyway for the last 2 yrs. The youview box is slow to change channels sometimes and the standard supplied one has no hard disc so you can't record - I picked up a better one cheap off ebay so at least I can record stuff and not rely on catchup. I changed from virgin cable on my last house move to save money and it is a lot cheaper.

observer16 · 8 January 2015 at 2:23PM

Complained to VM about being "dumped" and requested some undertaking of level of service TalkTalk would provide. Several friends have had a very bad time with TT. Also requested to be allowed to port over my email address of 15 years. No joy. Unhappy with being otherwise being forced to go to BT.

Considering a complaint to the telecoms ombudsman – has anyone got any thoughts please?

MSE News: Virgin Media begins notifying non-cable customers of transfer

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