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I got £700 for Mac repairs & got it fixed free. Should I give it back?
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Former_MSE_Joanne
Posts: 113 Forumite
This week's MoneySaver who wants advice asks...
I bought an iMac computer from a large retailer. After 20 months it!stopped working. I took it to the Apple Store, where I was told by a 'genius' that it required £860 of repairs - £240 less than the price of the computer. I was redirected to the retailer and told responsibility lay with them under consumer law. After many stressful calls, I accepted £700 towards the repair costs but was told I severed all rights and associations with the retailer regarding the iMac. An independent repair shop confirmed the fault but assured me this was not due to negligence on my part, but that the fault was inherent. They advised I contact Apple again and after doing so, I was offered a repair free of charge. Should I return the £700 I was given by the retailer or keep it as payment for stress and time wasted on the phone?
I bought an iMac computer from a large retailer. After 20 months it!stopped working. I took it to the Apple Store, where I was told by a 'genius' that it required £860 of repairs - £240 less than the price of the computer. I was redirected to the retailer and told responsibility lay with them under consumer law. After many stressful calls, I accepted £700 towards the repair costs but was told I severed all rights and associations with the retailer regarding the iMac. An independent repair shop confirmed the fault but assured me this was not due to negligence on my part, but that the fault was inherent. They advised I contact Apple again and after doing so, I was offered a repair free of charge. Should I return the £700 I was given by the retailer or keep it as payment for stress and time wasted on the phone?
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Comments
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NO, the money was for the repair - you had the repair for free, therefore if you take the money it is theft. If you go in and lay it on a bit they might offer future discounts or some compensation.0
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so the apple "genius" (or not?) could not or did not know of an inherent fault?
sounds like an undertrained "genius"0 -
I would say no. The retailer had the opportunity to pursue Apple for a free repair themselves but instead they effectively paid you off to make you go away - they bought their way out of their liability.
The specifics of what you did after that are irrelevant since the original negotiation was done in good faith. Keep the money.0 -
Surely this is more pertinent for the "your know rights/shopping" part of the forum (or whatever it is called) It is not really a technie question unless you are a wannabe technical soga guru/lay lawyer :money:4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy0
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Consumer Rights - that's the board you're meaning.
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NO, the money was for the repair - you had the repair for free, therefore if you take the money it is theft. If you go in and lay it on a bit they might offer future discounts or some compensation.
It is not theft at all, in any way whatsoever.
Joanne, was the money given/taken on the condition you pay for the repair, if not it is yours!0 -
MSE_Joanne wrote: »This week's MoneySaver who wants advice asks...
I bought an iMac computer from a large retailer. After 20 months it!stopped working. I took it to the Apple Store, where I was told by a 'genius' that it required £860 of repairs - £240 less than the price of the computer. I was redirected to the retailer and told responsibility lay with them under consumer law. After many stressful calls, I accepted £700 towards the repair costs but was told I severed all rights and associations with the retailer regarding the iMac. An independent repair shop confirmed the fault but assured me this was not due to negligence on my part, but that the fault was inherent. They advised I contact Apple again and after doing so, I was offered a repair free of charge. Should I return the £700 I was given by the retailer or keep it as payment for stress and time wasted on the phone?
sure did ,0 -
My advice is to avoid overpriced and unreliable Apple stuff.MSE_Joanne wrote: »This week's MoneySaver who wants advice asks...
I bought an iMac computer from a large retailer.
I hope that helps.
A man walked into a car showroom.
He said to the salesman, “My wife would like to talk to you about the Volkswagen Golf in the showroom window.”
Salesman said, “We haven't got a Volkswagen Golf in the showroom window.”
The man replied, “You have now mate".0 -
or "geniuses" ,,,,0
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You say it's an inherent fault. So you have a duff Mac. Many would see the £700 as compensation for you receiving an inferior product when you bought it new.0
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