Treatment at Tesco (split from the Tesco misprices thread in Grabbit)

we are currently in a major dispute with tesco over this. we bought 4 of the corps tanks which all had the lower price stickers on and were overcharged at till. went to customer services for refund & replace (big ' if things don't add up poster' displayed), only to be verbally and physically assaulted. customer service girl explained she would have to get the duty manager due to the amount. all we had said was that we had been overcharged. duty manager arrives and is extremely rude demands " where did you find these", we said obviously in the toy department. he storms off, and returns again extremely rude, pushes past us to whisper to customer services girl. he eventually acknowloges us by saying "this is not a tesco error, these are not tesco stickers, they have been stuck on by customers!" therefore implying us! we told him he was wrong as these products often arrive instore with price stickers on. he eventually said he would give difference. i then pointed to 'if things don't add up poster' he said he did not have to follow it as it was not tescos mistake!. he then said " you two are seriously !!!!!! me off" - i was shocked, i then said loudly i couldn't believe he had just sworn at us, he denied it i then repeated what he said and he shook his head.

he then pushed between us to get to the products which now belonged to us and started to rip the price stickers off, when my fiance realised what he was doing he placed his had over the last sticker to stop the manager removing it. i asked him to return the stickers as this was our proof of the overcharge, he refused. he then proceeded to try to wrestle the last remaining box out of my fiances hand. he was trying to steal the last sticker by bending my fiances fingers back. my fiance said loudly"why are you trying to break my fingers" which seemed to bring the manager back to his senses and he removed his grasp only for my fiances hand to be left bleeding and bruised. the manager then denied he had dug his nail into my finaces hand. we asked that it be put in accident book, which customer services girl started to get out, only to be shouted at to not put it in by so called manager. by this time he had called the security guard over who was looking beamused by whole situation and the manager was repeating "leave the store" we explained it was against the law for him to not fill out and accident report, which he ignored. he then said if we didn't leave he would call the police, to which we replied good we will have you done for assault. head office was closed so we couldn't involve them and he said he was the highest manager there.

we ended up leaving upset, bleeding, bruised and embarrassed and angry.

both of us have worked in retail and have never seen such bad customer service. we got everyones names involved and then went to nearby store. who have provided a witness to the state of my finaces hand after the incident. we sent letters/ photos etc to store manager and head office. we received a letter from a customer service executive that it was being taken very seriously and they are very sorry for the way their staff member behaved. we are assured he will be severely reprimanded but they cannot go into their internal procedures. the store manager will be intouch after the investigations are complete. so we await the outcome. the best bit is the so called manager had a first aiders badge on!