📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Treatment at Tesco (split from the Tesco misprices thread in Grabbit)

Options
1235712

Comments

  • pavlovs_dog
    pavlovs_dog Posts: 10,215 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    ben500 wrote:
    Penarth Marina site...


    ooh another penarthian! how exciting :D:D:D

    *waves*

    (sorry OP, completely off topic, just put it down to small town syndrome :rotfl:
    know thyself
    Nid wy'n gofyn bywyd moethus...
  • pinkonion
    pinkonion Posts: 354 Forumite
    If you used your Clubcard when purchasing the coat could they check the records and see what you paid?
  • ben500
    ben500 Posts: 23,192 Forumite
    pinkonion wrote:
    If you used your Clubcard when purchasing the coat could they check the records and see what you paid?

    Absolutely! In fact under the Data Protection Act you could request a copy of all data and present it yourself with a smug grin on your face!
    Four guns yet only one trigger prepare for a volley.


    Together we can make a difference.
  • penrith
    penrith Posts: 116 Forumite
    ben500 wrote:
    Absolutely! In fact under the Data Protection Act you could request a copy of all data and present it yourself with a smug grin on your face!

    i may ask them if they can check my clubcard to check when i bought the coat. Surely it'd be less hassle for them to just allow me to have the £60 in other clothes/product from the store? It's not as if i'm asking for a refund, i just want to have the value that i actually paid for the coat in other items.
  • Gingham_Ribbon
    Gingham_Ribbon Posts: 31,520 Forumite
    10,000 Posts Combo Breaker
    It's pretty annoying how much difference in standards are caused by individual staff members. This thread is a really shocking read. I am so sorry to hear about what happened.

    My experience of Tesco customer service was the complete opposite. I loaned an item to a friend and it came back damaged. She claimed not to have used it and I couldn't for sure confirm that it wasn't damaged when I gave it to her. However, I had looked after it properly and, when I gave it to her, it was only 2 weeks old.

    When I went to the desk, I showed the girl my receipt and explained exactly what happened and that I couldn't guarantee that my friend hadn't damaged it. She shook her head and said it was not a problem and promptly exchanged it.

    I wish all stores had staff like that. I would not abuse a staff member's generosity and it encouraged me to shop there again. So it benefits both staff and customers. Win win. The way the other guy behaved, everybody loses. It makes no sense.
    May all your dots fall silently to the ground.
  • fiendishly
    fiendishly Posts: 266 Forumite
    Poppy9 wrote:
    Firstly if its a Tesco's exclusive item then it definitely was bought at Tesco's.




    I don't think customers realise that the point is without a receipt as proof of purchase, the item could easily have been stolen from tescos, not bought.
    :beer:
  • Poppy9
    Poppy9 Posts: 18,833 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    fiendishly wrote:
    Poppy9 wrote:
    Firstly if its a Tesco's exclusive item then it definitely was bought at Tesco's.




    I don't think customers realise that the point is without a receipt as proof of purchase, the item could easily have been stolen from tescos, not bought.

    It is only Stolen if Tesco have reported it as such previously having seen the crime take place. Again Tesco's vast stock records could easily show amount of original stock, amount sold, balance remaining (which should agree with their stock takes). Most major retailers though like Tesco's which have a fast, high turnover of stock do not stock take. They have a theoritical stock level based on their purchases and sales records but see no real financial benefit in stock taking. The onus is on the shop to prove theft. If its a major problem they should use some system for marking sold goods. Its their problem not ours. If you buy goods that are faulty you do not need proof of purchase under the Sale of Goods Act.

    Also when it comes to shoplifting why do the Security staff follow thieves on camera, let them steal the goods (surely in law they are then party to the act) and leave the shop. Only then do they detain them as there is no crime while still on shop premises. Then the Police are called and they have to spend hours processing them often for thefts of less than £5 worth of goods. Much better the security staff did their job and walked about the shop floor detering theft and asking people to put goods back and leave the shop. After all any shop can ask any customer to leave without good reason as they are not obliged to sell you anything. The Police will then be free to deal with other crimes.
    :) ~Laugh and the world laughs with you, weep and you weep alone.~:)
  • Bossyboots
    Bossyboots Posts: 6,757 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    penrith wrote:
    i may ask them if they can check my clubcard to check when i bought the coat. Surely it'd be less hassle for them to just allow me to have the £60 in other clothes/product from the store? It's not as if i'm asking for a refund, i just want to have the value that i actually paid for the coat in other items.

    But they do not know you paid £60 for it, you might have only paid £24.
  • Bossyboots
    Bossyboots Posts: 6,757 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Poppy9 wrote:
    fiendishly wrote:


    Also when it comes to shoplifting why do the Security staff follow thieves on camera, let them steal the goods (surely in law they are then party to the act) and leave the shop. Only then do they detain them as there is no crime while still on shop premises. Then the Police are called and they have to spend hours processing them often for thefts of less than £5 worth of goods. Much better the security staff did their job and walked about the shop floor detering theft and asking people to put goods back and leave the shop. After all any shop can ask any customer to leave without good reason as they are not obliged to sell you anything. The Police will then be free to deal with other crimes.

    Because if they stop someone in the store and imply that there were attempting to steal something, they risk being sued. They cannot accuse someone of "might be trying to steal it", they can only act when the crime is committed. They are not party to the theft for not stopping it. No crime is committed until the person leaves the store as you say. Up to that point, they have to give them the opportunity to pay for the goods.
  • Poppy9
    Poppy9 Posts: 18,833 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Bossyboots wrote:
    Poppy9 wrote:

    Because if they stop someone in the store and imply that there were attempting to steal something, they risk being sued. They cannot accuse someone of "might be trying to steal it", they can only act when the crime is committed. They are not party to the theft for not stopping it. No crime is committed until the person leaves the store as you say. Up to that point, they have to give them the opportunity to pay for the goods.

    Any shop can ask anyone to leave without risk of being sued unless they ask you leave because of your colour, sex or disability. Then you could sue them for discrimination else its upto them who they allow in or not. Any shop which displays items is simply "inviting you to treat" under law. They do not have to sell you anything if they don't want to. They don't have to give a reason. Therefore many stores simply ban known trouble makers from their stores. They don't need a court order they can just ban them as its private property. If they see someone shoplifting i.e. putting items inside their bags or pockets they have two options, if they are sure ask them if they intend to pay for the goods discreetly, or if not so sure they are stealing simply follow them. If they are intending to steal being followed by a security guard will be enough to make them change their mind. The Police Force are the not the shops personal crime prevention unit. Can you imagine if we all demanded the same response from the police. i.e you see some kids in your garden and they are nicking your flowers. Do you a) film them and ring 999 and ask the police to attend and arrest them; b) shout at them to scarper and hope they go empty handed; or c) apprehend them and again ask the police to come and arrest them. If you go for a) or c) the Police won't be able to attend that day because they are too busy with shoplifters. I won't even go there with burgalary which the police often just issue crime numbers for now so you can claim off your insurance. I have been burgled and know the impact this has on peoples lives. Shoplifting is the shops problem. HMV has the policy of confiscating stolen goods and no Police involvement - don't hear of any accused people taking them to court.
    :) ~Laugh and the world laughs with you, weep and you weep alone.~:)
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.1K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244.1K Work, Benefits & Business
  • 599K Mortgages, Homes & Bills
  • 177K Life & Family
  • 257.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.