Treatment at Tesco (split from the Tesco misprices thread in Grabbit)

Poppy9

You don't have to have a receipt but you do need some proof of purchase. A bank statement showing a Debit card transaction is proof, as is a cheque stub. Contact trading standards for more help.

Just an idea - Next mark their sale clothes with red ink - what do Tesco's do to their sale clothes. I think I have noticed they cut their labels. If this is the case locally with you - use that as proof.

Suggs

ben500 wrote:

ALWAYS remain calm, NEVER raise your voice or use expletives to demonstrate your case, do not become animated (don't point down isles to emphasie your case or at individuals this when viewed on silent video appears very threatening and staff will use it against you) REMEMBER these people are in damage limitation mode and if that means turning you into a victim a second time then so be it, your arguement is lost if you play into their hands and become excited enough for them to introduce security staff to the situation as head office will always stand by them if they feel you were intimidating or aggressive (and quite rightly so), so long as you are right ie you have been charged more than the product price tag or shelf label, you will succeed without even raising your voice it just takes a little longer that's all.

Ben, I am amazed at the attitude displayed by this store and indeed the store attitude in the thread. As a former Retail manager this poor level of customer service beggars belief, I really do believe that the larger the store, the greater number of staff employed, make it more difficult for the member of public to be dealt with fairly.

I read in the papers a little while ago the story of a young, I think Muslim, boy that was abused by a Police Officer, the young man had the present of mind to 'record' the conversation on the mobile phone. I thought this was a great idea and sometime I have decided to use myself on my mobile.

What I do is if I am entering this sort of situation, I prime my mobile phone ready to record the conversation, then if and only if I feel a level of attitude is been displayed that I do not agree with, I will mention to the member of staff that in order to protect myself and my interests and in order to correctly make notes if this goes further I will start to record the conversation.

This method has only been used once, and it brought about the change of attitude required :j

There are a number of reasons I decided to follow this method, not least because I know that my physical size can intimidate people ( I’m a rugby playing prop) and this can immediately put people on the back foot. Also I am recovering from a major bout of depression, been weaned off the pills at the moment, and so I hate being in conflict situations as I find these extremely difficult to deal with, hence why I want to protect myself.

I truely believe that i should not have to do this, as customer service should be of a high level, but I also believe that are all human and we all have good days and bad days, though this does not in anyway excuse the behaviour demostrated in this thread.

Hope this helps, sorry for the ramble.

Keep smiling people it worries the hell out of people :rotfl:

penrith

Suggs wrote:

I read in the papers a little while ago the story of a young, I think Muslim, boy that was abused by a Police Officer, the young man had the present of mind to 'record' the conversation on the mobile phone. I thought this was a great idea and sometime I have decided to use myself on my mobile.

What I do is if I am entering this sort of situation, I prime my mobile phone ready to record the conversation, then if and only if I feel a level of attitude is been displayed that I do not agree with, I will mention to the member of staff that in order to protect myself and my interests and in order to correctly make notes if this goes further I will start to record the conversation.

I also read the story too. A Kurdish (muslim) lad in central London.

However, I thought that if you record someone without their knowledge and consent, isn't that illegal? I am sure i have heard it breaks some law or other but i am not sure which.

Suggs

penrith wrote:

I also read the story too. A Kurdish (muslim) lad in central London.

However, I thought that if you record someone without their knowledge and consent, isn't that illegal? I am sure i have heard it breaks some law or other but i am not sure which.

Maybe you missed the fact I posted...

"I will mention to the member of staff that in order to protect myself and my interests and in order to correctly make notes if this goes further I will start to record the conversation."

Hope that helps

ben500

I'm afraid they are right, in the absence of a receipt the burdon of proof is on you if you dispute the price currently displayed in store. Whilst you do not require a receipt in order to claim refund on goods which are damaged or not fit for the purpose for which they were sold or even falsley described the store is only obliged to refund current selling price or replacement, your predicament has only arisen due to the reduction in price in the interim period, if you paid by card it should be no problem for you to demonstrate that you paid a differing amount and obtain your refund, if you have no evidence to support your disputed price you are only entitled to that which they have already offered you.
HTH

ben500

penrith wrote:

I also read the story too. A Kurdish (muslim) lad in central London.

However, I thought that if you record someone without their knowledge and consent, isn't that illegal? I am sure i have heard it breaks some law or other but i am not sure which.

So long as one of the parties other than yourself is aware you are recording and gives consent you should be ok, in any event your recording will carry no weight other than to demonstrate to an independant observer that you were not behaving untoward, it is highly unlikely that it would be admissable as evidence in any legal procedures but could be used to bring pressure to bear in a civil case, the main benefit of recording such a conversation is that the person you are dealing with is highly unlikely to be aware of this and should modify their behaviour allowing you to pursue your dispute without fear of having the situation manipulated to disadvantage you, we don't like others watching and sitting in judgement on us in situations where we know we are in the wrong and being devicive and unhelpful, the main benefit of recording such a conversation is that the attitude of the person you are having the discussion with will change you lose that benefit if you do not alert them to the fact you are recording, you may even be told that you are not allowed to record just point out that you are already being recorded by cctv throughout the store and "by the way can I please have a copy of all footage of me as is my right under DPA !!"

webmasterpolo

I think you should write to the CEO details below and put it in his hands. If c/s are not returning calls for such a serious complaint I would go straight over their head and raise this with Terry. You could call a nowinnofee solicitor and see if you can sue the manager/company for the injury, I would definately look into this.

With the witness statement and photographs you really have got them bang to rights. Don't accept a fob off, take it all the way.


Terry Leahy
Tesco House
PO BOX 18
Delanare Road
Cheshunt
Herfordshire
EN8 8SL

penrith

ben500 wrote:

I'm afraid they are right, in the absence of a receipt the burdon of proof is on you if you dispute the price currently displayed in store. Whilst you do not require a receipt in order to claim refund on goods which are damaged or not fit for the purpose for which they were sold or even falsley described the store is only obliged to refund current selling price or replacement, your predicament has only arisen due to the reduction in price in the interim period, if you paid by card it should be no problem for you to demonstrate that you paid a differing amount and obtain your refund, if you have no evidence to support your disputed price you are only entitled to that which they have already offered you.
HTH

Thanks, that's cleared up my little problem.

Poppy9

I don't think it's correct about giving the lowest price without proof of purchase. This may be a store policy but it's not based in law and no shop policy can vary your rights under the Sale of Goods Act. Firstly if its a Tesco's exclusive item then it definitely was bought at Tesco's. Now the law says nothing about giving you their lowest selling price etc. Within 6 months of purchase its upto the shop to prove the goods were not faulty at the time of purchase etc. If I was you I would ask them to look at your clubcard records to show when you bought the coat. If they say this isn't possible, put the burden on them to prove you bought it in the sale. As the DTI fact sheet states the shop does not have to give you a receipt when you buy so you cannot be made to produce a receipt if things go wrong. Given Tesco's vast computer systems they should be able to tell what items were sold in what store when. Make them give you dates when these coats were sold in your local store. Then prove you weren't there either through work or holiday etc.

IMO if you took them to the small claims court and set out your case showing you had asked them to exam your clubcard records and stock control data to show date of purchase and they refused, that is unreasonable and you would win. Talk to Trading Standards.
DTI

Maisie

Go to or phone Trading standards.

I have a sofa from John Lewis and the interior foam cushion pad split due to faulty design. That was confirmed by their inspector. However the manager wouldn't replace the pad without charge saying I'd had it for 5 years. I phoned Trading standard and the advisor said it sounds like a fault from new and to write to the general manager of the store saying I had contacted Trading standards and if they didn't replace cushion or reply within 14 days Trading Standards would take up the matter.

J.L replaced cushion pad free of charge soon after.!