Treatment at Tesco (split from the Tesco misprices thread in Grabbit)

penrith

Bossyboots wrote:

But they do not know you paid £60 for it, you might have only paid £24.

That is right. But I know i paid £60 for it. Trouble is as i can't find the receipt i can't prove i paid £60. If i had only paid £24 for hte coat then when i took it back due to the fault i'd have gladly accepted £24 of other clothes as an exchange. I just object to accepting £24 of other goods when i know i paid £60.

IvanOpinion

penrith wrote:

That is right. But I know i paid £60 for it. Trouble is as i can't find the receipt i can't prove i paid £60. If i had only paid £24 for hte coat then when i took it back due to the fault i'd have gladly accepted £24 of other clothes as an exchange. I just object to accepting £24 of other goods when i know i paid £60.

Pentrith,
Unfortunately this is the society the liars, the cheats and the dishonest have built for us. You may have a genuine claim but shops have heard all the excuses before from dishonest people. If everybody could be trusted to be honest this sort of thing would not happen - hence why it is important to hang onto those receipts.

Many people seem to be proud of the society we are building, however there is an awful lot that I am embarassed over. As usual the bottom feeding minority spoil it for the majority.

Ivan

Wig

penrith wrote:

I also read the story too. A Kurdish (muslim) lad in central London.

However, I thought that if you record someone without their knowledge and consent, isn't that illegal? I am sure i have heard it breaks some law or other but i am not sure which.

Maybe someone has all ready said this, (I am still on page 4 on this thread), It is not illegal or inadmissable evidence to record someone without their knowledge...providing that the person doing the recording (or has knowledge that the conversation is being recorded) is taking part in the conversation.

If all the people being recorded are unaware - then this is where it begins to enter the realms of inaddmissable evidence.

Wig

Penrith,

You don't have to accept 24 quid you can fight for your rights. First thing to do is to ask for your complete clubcard records for the period xx/xx/xx - xx/xx/xx. They are entitled to charge you for this so find out what the charge will be. Even if this is not conclusive i.e. they don't give you itemised shopping items. just write them a letter saying you have a credit card statement/bank statement/cheque stubb and you have got your clubcard records showing you recieved xx points on certain day. which shows you spent xx amount in the tesco store on xx/xx/xx.

Write to Tescos asking for a REFUND of 60 plus the cost of the clubcard search (as charged by tesco). If they refuse go to the small claims court, Tescos might settle with you before it goes to court in which case you only accept 60 + search fee + court fee.

Chradonnay, What's the latest news?

chardonnay_2

no update yet. tesco are taking their sweet time! fiance wrote eight letters last week and sent them to all the directors etc so hopefully we will see some action. i will let you all know what happens.

chardonnay_2

hi everyone, thought i'd let you know that we might have an update tomorrow. fiance has a recorded letter to pick up from post office and we are hoping it might be from tesco. fingers crossed

Addy

chardonnay wrote:

hi everyone, thought i'd let you know that we might have an update tomorrow. fiance has a recorded letter to pick up from post office and we are hoping it might be from tesco. fingers crossed

If there's any justice, it'll be a great big wad of Tesco Vouchers!!

chardonnay_2

very disappointing, letter was from tesco but not worth the effort to go and pick it up. it was a letter from the store signed by the deputy manager, not even the manager. it apologised for our treatment and explained that a full investigation had been carried out, and peter noble had been dealt with appropriately but due to the data protection act they cannot tell us the outcome. it ended with them saying that it was out of character for their store and that they are certain our confidence will be restored in their customer service next time we visit.

so, no reply from the 8 letters we sent the other week,
no idea if this is tesco's final stance on the matter,
no refund of the £32 owed to us,
no compensation of any sort: emotional, or physical damages?, compensation for time spent complaining?,
no reimbursment for ink cartridges used to send numerous letters with colour photos,
no reimbursment for postage costs.

therefore, we are extremely p'd off, and out of pocket more than when we started this complaint.

Poppy9

Chardonnay,

Did they keep the goods you bought or do you have them? If you had paid for the said items and had the receipt they had no right to take them back off you as its theft. If they have not met their advertised obligations re refunding overcharges then contact Trading Standards. Give them copies of all letters etc and ask where you go from here. Small claims court and local rag sound good.

Also your posting of Tesco's letter implies they are admitting assault by one of their staff. Its not too late for you to go to the Police. Tesco obviously have reviewed evidence and they cannot hide behind the DP with the Police.

Addy

Chardonnay, it is really worth pursuing this. They're majorly in the wrong and appear to have admitted as much in this letter, p*** poor though it is!!

In fact, I'm surprised that they didn't bung in a £10 voucher.....your acceptance of it would imply that the matter was concluded, and you couldn't take it any further.

Are there any solicitors in your area that give half hour's free consultation, to see if it would be worth doing? Legal costs could well be recoverable from Tesco in the event of a case being found in your favour.

Under their own policy, they owe you at least £32, what on earth are they playing at?

These toys are still mispriced on the shelf in my store - and I'd be more than happy to have a go at gathering "evidence" in the form of a photo for you.