Treatment at Tesco (split from the Tesco misprices thread in Grabbit)

Turning_into_scrooge

ben500 wrote:

If the manager has been replaced it will become abundantly clear over the next couple of weeks as the new manager will be keen to get the old one's photograph on the "These are our lovely staff" board replaced with his own and spend at least a month strutting around the store daily smiling at customers and making his or her presence felt with his new set of slaves.

Nicely put Ben500 :T

ben500

In response to your post on the Tesco wrong prices thread I have posted here to avoid clogging that one up as discussions re: policy etc are being held here.

wallace wrote:

Every time I have returned items to Argos they have asked for my address - it seems to be standard practice at many shops these days. I don't know what happens if you refuse but I expect some staff may consider it suspicious.

Essentially they should not be asking for such information but commonly retailers when giving refunds will ask for it "for our records" well ask yourself just exactly what they need the information for? answer they don't! what they wish to do is to make you uneasy about your request, to make you question whether or not you want to make a future such request, to basically intimidate you and make you in some way feel a little guilty about the refund, as I have posted before a signature is all that they can reasonably expect from you in order for them to protect themselves from internal fraudualant refunds or provide evidence in support of a claim for tax relief if the cost is written off as "leakage/wastage", unless there is a name displayed on the receipt "or the package where delivered" they can have no grounds for wishing you to identify yourself unless they have good suspicion that you may be taking part in some dishonest act, which if was the case they should be making this clear to you and informing you of the reasons for which they would retain the data, ie such as an insurance firm would do in the event you call them up to make a claim, the reason for this is to alert you to the fact that data is being stored and enable you to view that data if you so desire. If you need further clarification it can be found in the Data Protection Act a link to which has been posted earlier in this thread I believe, yes you will draw more attention to yourself if you refuse but then again the increase in the instances of refund and replace did that weeks ago so no loss there.

Far too often we surrender our demographic information to individuals merely because they request them as if there is some unwritten rule that we must do so on request. When someone knocks your door and introduces themselves as Mr Happy Chappy from Cheapest Fuel Suppliers this side of Sh*t Creek and asks who is your current supplier? ask him what it's got to do with him? or more often than not states "ah I see you have your current supply with "Not as cheap but at least we're honest and son" ask him who told you that? or the one I like best is "just exactly WHAT has that got to do with you?"

People pay a lot of money for your demographic information every day of every week, don't be in too big a hurry to give it away to all and sundry just because they ask.

Poppy9

I refused to give Claire's Accessories my name and address for a refund. They had overcharged my daughter for an item and I had to wait for a supervisor to authorise a refund. I refused on the grounds it was their mistake so they didn't need my personal information. They just refunded.

I have also refused in Next for faulty goods. As I had a receipt and the money was going back on my debit card I said they didn't need my name, address etc as there was nothing in the T&C on the receipt or brought to my attention when I bought the goods saying to return faulty (or even unfaulty goods) that I had to disclose personal information. They had to ring the manager to confirm they could refund without my info.

If shops such as Argos and Next offer a 16/28 money back guarantee if you just change your mind about goods they have to comply with it as its material to the contract when you bought the goods. If they don't point out that you have to provide personal details to refund at the time or its not written on the receipt then they have no right to ask for them.

chardonnay_2

just to clarify the manager who assaulted my fiance was a duty manager and not the actual store manager.

ben500

chardonnay wrote:

just to clarify the manager who assaulted my fiance was a duty manager and not the actual store manager.

Manager, duty manager supervisor it doesn't make a lot of difference, what qualification do you need to become a manager? how easy is it to obtain a management position without scrutiny of your background for suitability? what is a manager?

Just a bloke or woman doing a job they have no special powers or authority but frequently abuse their position within in a company because they feel that their authority within their own organisation carries over to the public domain, well it doesn't but for some reason the general public's perception is that it does, this is because we generally work in employment where there is a manager who does have authority as the "employer" and therefore we equate the term manager with authority, we as consumers are as much to blame as these egotistical types as we bestow undeserved and irrelevant authority on them.

Next time you are challenged unreasonably in such a situation ask yourself the question "Is this MY manager or am I a GUEST in this establishment" If the answer is guest it's time to reverse the situation so gently remind him or her just exactly what relationship applies to the situation, yes you may well suddenly find yourself an unwelcome guest and get ejected from the premises if it is private property but at least you have not let yourself unknowingly become the victim of a bully who may even be shortsighted enough to think he or she is in control of the situation.

chardonnay_2

thought i'd let you know we finally got the refund today. we got £50 of tesco vouchers - which sort of makes up for the fact they've had our money for 2 and a half months.

an email to sir terry did the trick.

no compensation or reimbursement of costs to raise the complaint, so i think sir terry will be getting a more detailed email.

Addy

chardonnay wrote:

thought i'd let you know we finally got the refund today. we got £50 of tesco vouchers - which sort of makes up for the fact they've had our money for 2 and a half months.

an email to sir terry did the trick.

no compensation or reimbursement of costs to raise the complaint, so i think sir terry will be getting a more detailed email.

Chardonnay, did any correspondence from Tesco accompanying your vouchers make any mention of "full and final settlement"? If so, your acceptance of them could be interpreted as your agreement with this. I'm not a legal expert so would still encourage you to seek proper advice if possible.

chardonnay_2

not that i am aware of but will double check the wording of the letter later. it mainly just apologised for the delay in issuing the refund.

Swattie

Chardonnay,

If the £50 in vouchers includes the £32 they still owe you - their only compensating you to the tune of £18 - and all in their own vouchers.

Also - the £50 in vouchers has to be spent in their store on goods that have a huge mark up - all in all costing them about £25 AND you also have to go back to the store to spend them - something you may not wish to do.

I think Tescos have a real nerve expecting you to accept vouchers.

I would insist on having your original £32.00 back by cheque.

I hope the letter included an apology and the assurance that the duty manager would not treat any other customer badly. I understand that they can't disclose what, if any, action the company took against him.

hang in there and make sure that you are happy with the situation and what they have offered.

ben500

£50 in vouchers hardly constitutes a refund which is what you should have received without the added battery the individual felt the need to introduce to the situation, and demonstrates little acceptance of responsibility on Tesco's part. I realise you may well want done with the whole situation but I personally would write them a nice little letter back thanking them for the £50 in vouchers and asking what they intend to do about the cash refund you are owed and asking for reassurances that they accept their personel did wrong and are taking measures to ensure it doesn't get repeated in the least, and maybe enquiring as to whether they deal with all incidents of battery against their clientelle in such a way or do they just have a particular contempt for you as an individual?