We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Travellodge filthy dirty room and broken windo,Need telephone number
whitty999
Posts: 4,024 Forumite
I booked a room with travellodge and arrived friday evening as it was only £15.00 for a treat for my daughter.
We arrived left our bags and went out shopping when we came back and looked over the room it was filthy and smelly,The window lock was broken and i caught my hand on the screw.
There was mens body fluids!!! on the carpet,There was crumbs of food on the sides The carpet didn't look like it had been hovered,dirty net curtains The mattress that my daughter was supposed to sleep on made her sick so we all had to lay on our towels and share the double bed.Broken bedside table.Etc Etc
I took photos but i am unable to find a telephone number to contact the head office,I complained to the reception staff who told me to take a complaint form and her manager will read it.
I did only expect a basic room for £15.00 but i did expect it to be clean and safe.
To take there minds of it i paid for a movie but the tv lead was broken so unable to watch the movies after paying £6.00
I didn't sleep all night.
Where do i stand?
Who do i need to contact?
If anyone knows of a telephone number or what should i do to complain i would appreciate any help please
We arrived left our bags and went out shopping when we came back and looked over the room it was filthy and smelly,The window lock was broken and i caught my hand on the screw.
There was mens body fluids!!! on the carpet,There was crumbs of food on the sides The carpet didn't look like it had been hovered,dirty net curtains The mattress that my daughter was supposed to sleep on made her sick so we all had to lay on our towels and share the double bed.Broken bedside table.Etc Etc
I took photos but i am unable to find a telephone number to contact the head office,I complained to the reception staff who told me to take a complaint form and her manager will read it.
I did only expect a basic room for £15.00 but i did expect it to be clean and safe.
To take there minds of it i paid for a movie but the tv lead was broken so unable to watch the movies after paying £6.00
I didn't sleep all night.
Where do i stand?
Who do i need to contact?
If anyone knows of a telephone number or what should i do to complain i would appreciate any help please
Lucky No27
.D.E.F..H..J.K.L.M.N.O.P.Q.R..U..X.Y.Z
V,T,B,S,A,C,I,G,W
.D.E.F..H..J.K.L.M.N.O.P.Q.R..U..X.Y.Z
V,T,B,S,A,C,I,G,W
0
Comments
-
https://www.travelodge.co.uk/contact_us/form.php
Certainly well below the standards I have enjoyed for many years!
One question - There was mens body fluids!!! on the carpet - How did you know? :eek:0 -
Hi,
The Travelodge telephone Telephone Number is 01844 358749
Regards
Adrian0 -
Dennis99 wrote:https://www.travelodge.co.uk/contact_us/form.php
Certainly well below the standards I have enjoyed for many years!
One question - There was mens body fluids!!! on the carpet - How did you know? :eek:
It looked like it was couldn't work out what else it could of be Yuk!!!:eek:
I complained on leaving as my daughter didn't want me to embarrass her.
Thank-you all for your help.
Wanted to book to go away for school term but not sure now if i want to now.
Love the price, basic ok,But do expect the room to be clean.Lucky No27
.D.E.F..H..J.K.L.M.N.O.P.Q.R..U..X.Y.Z
V,T,B,S,A,C,I,G,W0 -
sorry if this sounds mean but surely it is better to politely ask for another room / embarass your daughter or did she prefer sleeping in a disgusting room?
Most travelodges I am sure if you asked woudl have allocated you a different room or attempted to sort the problem out there and then
sounds a vile experience but you really should have been brave and asked for a replacement at the timeBaby Milk Action is a non-profit organisation which aims to save lives and to end the avoidable suffering caused by inappropriate infant feeding.0 -
I know i should of complained there and then but after returning late from shopping i was worried incase it was to late,Not sure if all the rooms at this lodge was just as bad.
I cleaned up the sides and bathroom and room as much as i could and we slept on our towels but she would not let me say anything she had a friend with her also.Lucky No27
.D.E.F..H..J.K.L.M.N.O.P.Q.R..U..X.Y.Z
V,T,B,S,A,C,I,G,W0 -
Phoned them but they gave me an email address to contact just spent ages typing it and it comes back as undelivered,they gave me:customer.relations@travelodge.co.uk
Does anyone know the proper email adres as the above is of no use.Lucky No27
.D.E.F..H..J.K.L.M.N.O.P.Q.R..U..X.Y.Z
V,T,B,S,A,C,I,G,W0 -
there is a contact webpage you can email via or
pressoffice@travelodge.co.uk and ask them to forward your complaint as customer.relations@travelodge.co.uk is not workingBaby Milk Action is a non-profit organisation which aims to save lives and to end the avoidable suffering caused by inappropriate infant feeding.0 -
I complained to Travelodge (filthy room, stinking of smoke in a non-smoking room, broken heater, broken bed, inedible breakfast, a don't-care attitude when we complained at the hotel at the time, fire doors wedged open) and I sent a letter to:
Travelodge Customer Services
Sleepy Hollow
Aylesbury Road,
Thame,
Oxon,
OX9 3AT
They didn't bother replying but they refunded the cost of the room and breakfast back to my debit card.
I also emailed the local fire brigade who did reply to me, telling me they had visited the premises and taken action regarding the fire doors. We counted four sets on two floors wedged open, we didn't check any other floors, that was enough.0 -
where were these hotels, just so we can avoid them!! I stayed in a £15 room in London, was fine so I'm tempted to book another, but am now having second thoughts!0
-
We've stayed in a few, and they've all been basic but very clean.
Not many facilities, but, they are cheap and handy as a half way stop on a journey.
Best thing to do in future is to complain at the time and get a room change.
Lin
You can tell a lot about a woman by her hands..........for instance, if they are placed around your throat, she's probably slightly upset.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.5K Banking & Borrowing
- 253.3K Reduce Debt & Boost Income
- 453.9K Spending & Discounts
- 244.5K Work, Benefits & Business
- 599.8K Mortgages, Homes & Bills
- 177.2K Life & Family
- 258.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards