Icesave (waste Of Time)

I think I am coming to the same conclusion. I am having no luck at all in logging in to their website and calling them is a waste of time, literally. Fortunately I only have £250 with them.

I had wanted an alternative to the Coventry First account and may now have to consider the Brum Midshires account instead.

A missed opportunity, Icesave.

it seems impossible to remove funds from your account if you didn't fill in their optional direct debt mandate during the account creation process!

of course it is - direct debit is the only way to pay in and out of the account. it wasnt optional at all. I suggest you read the terms and conditions properly in future before applying to for a product.

Hi there,

You have encountered these problems due to the high demand of new applicants for this top paying savings account. AFAIK they only have a small office running their CS.

I am one of the few who opened the account immediately having been introduced in the market last October and I can't fault their services. I have already tried pulling funds in and out and has never had any problems.

Conclusion: A very happy and satisfied customer.:D

xnetco wrote:

Come on, who actually reads the entire terms and conditions applying for a product?

If it's not optional then why does the online application not make the direct debt mandate mandatory?

Any one with any sense. Most people mess up their financial affairs as a result of not taking any notice of what they are agreeing to. If you dont take any notice of what your signing up to how can you whinge when you get it wrong.

I think you just have to adjust your frame of mind. It took me some time to get the hang of the logging-in process, since they seem to require you to give slightly more complicated information than most other on-line banks. It's also produced in a rather off-putting way, so you have to translate your preferred date in a manner I'm not used to. However, once you've got the hang of this and you set your mind to the fact that you have to 'pull' money in, rather than 'push' it from another account, it seems to be working well.

I did have to call them once and had to hold on for 3 or 4 minutes but, once through, the operator dealt with my queries very efficiently. I think, as with all these operations, they take a bit of time to bed down and there's no doubt that if you're left hanging onto a 'phone for ages, it leaves a bad impression so I always try to call when I think it's going to be least busy. (i.e. not lunchtime, nor 10am)