Tesco Double the Difference Policy Discussion

biggysilly · 10 January 2009 at 4:16PM

Please do not post mis-prices on this thread this is for policy discussion only.

Post misprices Here http://forums.moneysavingexpert.com/showthread.html?t=1075301&mode=linear

"If things don't add up - In the unlikely event you are charged more than the price on the shelf or product we will refund you double the difference"

This thread is only for discussing any misprices you find at Tescos.

For new readers:

For clarification SEL stands for Shelf Edge Label, R & R stands for Refund & Retain, DTD stands for Double the Difference

The Tesco policy changed on 26th February 2007 to Double the Difference back if you have been overcharged.

user55 · 10 January 2009 at 4:31PM

My local Tesco has girls' purple coats reduced to a fiver, but I was charged £6 at the till so got £2 back - very good bargain! Does that count as a misprice?

biggysilly · 10 January 2009 at 4:38PM

I bought 2 finest topside joints with an in date SEL showing 25% off there were 3 packs on the shelf with now offer on them so i took 2 to self scan. They went through at full price. Told CS and I went with her back to the meat dept. She told me to wait there while she got the manager. She was gone a while then came back and we waited for ages before he turned up ( i assume he was looking at the cctv to see if i had fiddled with anything. When he finally arrived he almost immediatly said right give me R&R to the CS which seems strange (a. she didn't question it! b. he didn't ask her which meat it was and he bent down to the shelf in question and ripped off the SELs! c. she then told me you would have got DtD before but now you a total refund!)

Anybody else come accross this. Or is it an out of touch old Manager throwing his authority around.

biggysilly · 10 January 2009 at 4:40PM

user55 wrote: »

My local Tesco has girls' purple coats reduced to a fiver, but I was charged £6 at the till so got £2 back - very good bargain! Does that count as a misprice?

Yes you got double the difference back

poppyolivia · 10 January 2009 at 6:45PM

tesco straightners reduced to £1.99 got 2 got charged about £11 odd got £7 odd back..could not be bothered to argue lol

maemaesmummy · 10 January 2009 at 8:57PM

Hello there.... long time no speak....

spa2k · 10 January 2009 at 9:09PM

Constantine wrote: »

It got heated from time to time :rolleyes: On the whole I miss it.

To an extent it became irrelevant with the removal of r & r. Double the difference is far less emotional for all involved - less gain for the customer (generally), less loss for the employee (however miss placed that feeling may be).

wow, you are still alive!! How you doing?

Constantine · 10 January 2009 at 9:17PM

Hey Mae....Hey Spa :cool:

I'm good....always here, just prefer to stay silent unless its something I actually know something about

ben500 · 10 January 2009 at 10:22PM

Constantine is a fully converted lurker these days spa

ben500 · 10 January 2009 at 10:23PM

Constantine wrote: »

Hey Mae....Hey Spa :cool:

I'm good....always here, just prefer to stay silent unless its something I actually know something about

So just the one post every six months or so lmao The woodwork must be creaking somewhat with all us lot creeping out of it.

Hey_Dude · 10 January 2009 at 10:44PM

It's a reunion!

(Nuzzling Ben but thinking of Spa2k and Constantine...)

His Dudeness

Tesco Double the Difference Policy Discussion

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