Easymobile are withdrawing from the UK market (merged)

charlie12 · 13 November 2006 at 4:12PM

from easymobile.com:

Important Notice to all existing easyMobile customers

Dear Customer,

First let us start by thanking you for your custom and loyalty to easyMobile.com over the last couple of years.

As you may recall, easyMobile.com in the UK was set up as a partnership between TDC (the telecom company from Denmark) and easyGroup (Stelios' investment vehicle). Due to a change of strategy at TDC, TDC have decided to withdraw from the UK market. Consequently you will not be able to use your easyMobile.com service in the UK from midnight (24:00) on 13th December 2006. Our agreement with you will then formally end on 20th December 2006. Further details on this are contained in the attached document.

If any top-ups you have made remain in your account at midnight (24:00) on 13th December 2006, we will fully re-fund you such amount, subject to any outstanding mobile telephone service charges which are due as at 20th December 2006 or on the closing of your account, which you will remain liable for. Details of the process for and calculation of such refund/outstanding amounts are contained in the attached document.

We have made an alternative arrangement available for you as a customer with Fresh Mobile from The Carphone Warehouse. As you know, The Carphone Warehouse is a reputable operator and if you choose this option we hope that you find their service useful. If you wish to proceed with this option, please login to My Account on https://www.easyMobile.com, where you will find details on how to take advantage of this offer.

If, as an alternative to the option set out above, you would prefer to move to an alternative service provider, then we will do our best to unlock your easyMobile phone or port your number to another service or operator at your request. Details of how you can arrange this can be found in the FAQs on the https://www.easyMobile.com website.

Please see the attached document for additional information in relation to the process going forward. If you have any additional questions, please feel free to contact Customer Services or visit our web-site https://www.easyMobile.com which will be updated from time to time if there is any additional information or changes you need to be aware of.

The easyMobile.com team

the_tired_one · 13 November 2006 at 4:13PM

RIP easymobille.com

GlennTheBaker · 13 November 2006 at 4:37PM

Just had the same email myself. Not bothered as I never used them - I only got their SIM cards for the Quidco cashback!

payless · 13 November 2006 at 4:42PM

I knew the deal with supplier was ending, but would have thought they would have done an automatic transfer

no refund of any promotional credit

alex69 · 13 November 2006 at 4:46PM

I have some residual unused credit - any chance I could use it to buy anything online etc?

Will.Power_2 · 13 November 2006 at 4:51PM

I've not had the letter yet but see that they won't refund any promo minutes. However they will give you a free 'Fresh' SIM with £10 calls.
I'll be going for that when I've used my promo minutes from the two 'phones I got for £20 each with £20 calls and £14 quidco each...!!

payless · 13 November 2006 at 4:51PM

If it was for free.. then yes might be a good idea to use up

payless · 13 November 2006 at 4:56PM

still awaiting my cashback... if it gets paid, then I'm happy - if not, then its been a waste of time.

lewt · 13 November 2006 at 4:57PM

i think they were quite sneaky for a compay to be honest. good ridance

yas247 · 13 November 2006 at 5:03PM

Oh NOOOoooo..... Ive got £160 promotional credit (was hoping this sim would last a few years).

inkie · 13 November 2006 at 5:05PM

What an inconvenience - we have 3 numbers on easymobile.

Easymobile are withdrawing from the UK market (merged)

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