Robertson bl**dy Holbrook!
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Hi Fedup, Yan and Gills,
Fedup, I need your Capital One account number and full name asap, via PM please.
I am presently preparing an email for Wendy Starr and Adam Berman at Capital One to be copied to Robertson Holbrook.
Initial response from Capital One this morning ( Wendy Starr ) is that they believe they have acted in accordance with your instructions empowering Robertson Holbrook to act on your behalf. However they are taking this matter very seriously and are currently investigating other cases currently being handled by Robertson Holbrook and will consider making a reference to the Solicitors Regulation Authority regarding this matter. Wendy also said that they will consider intervening in any indiviudal cases that I can bring to their attention ( hence the email I am preparing ).
I am also now personally in touch with the Ministry of Justice, the OFT and the Solicitors Regulation Authority on this matter.
Tim Russel continues to refuse to answer my calls, there is a chap called Russell White ( I suspect Russell White is actually Tim Russell ), in the Robertson Holbrook office today so feel free to hassle him as much as you like.
I also intend to post notices on most of the Consumer reclaiming sites during the day suggesting anyone who currently has Robertson Holbrook handling claims on their behalf to send a letter to Robertson Holbrook terminating the agreement and also to write to the relevant credit card company or bank advising that the relationship with Robertson Holbrook has been terminated and any future correspondance or settlement payment should be sent only to the individual Claimant.
I cannot tell you how blazingly mad I am that you have been treated in this manner. It is utterly disgusting that this Company and its employees are permitted to behave this way and I will not rest until the matter is satisfactorily resolved.
Budgie0 -
Have now started a thread over on the Legal Beagles website to see if we can locate any other RH clients who have similar problems.
Thread is located here
http://www.legalbeagles.info/forums/...124#post1471240 -
Email sent to Wendy Starr at Capital One today.
Dear Wendy,
In confirmation of my telephone conversation with you this morning and previously with Adam Berman.
It has come to my attention via the various Consumer websites with which I am associated ( www.legalbeagles.info and www.moneysavingexpert.com ) that the claims management company, Robertson Holbrook, have been retaining settlement payments made to them by Capital One and not using those payments for settlement of Customers claims.
I am aware of three individuals at the moment, however I am certain that this situation is likely to be considerably more widespread.
I would appreciate any assistance that you can provide in resolving this issue, in particular for the three Customers listed below, but also to avoid similar situations developing for other Customers of Capital One in the future.
The manner in which Robertson Holbrook are failing to respond to my and the individual Customers requests for information and payment of settlement monies together with the continual stream of lies and misinformation that Robertson Holbrook are disseminating make it perfectly obvious that they have no intention whatsoever of making settlement payments.
It has been suggested that the three individual Customers submit LBA's to Robertson Holbrook, without further delay, so that this matter may be resolved via the Courts if necessary.
I would also suggest that Capital One cease making any settlement payments via Robertson Holbrook for any other Customers until this matter is resolved.
The three cases currently known are as follows :-
1) Yan79 ( personal details provided to Cap One )
2) Gills 1970 ( personal details provided to Cap One )
3) fed up of rh ( I still need your personal details fed up )
Thank you in advance for any assistance you are able to provide in resolving this matter.
Will keep you posted when reply received.0 -
Thanks Budgie.
I've tried numerous times today to get through to both Tim and RH. There's no answer on either number. Do you have a number for the directors?
Yan0 -
Paul Thomas is director but the phone number given is the standard robertson holbrook one. Have his home address but is ex directory.LegalBeagles0
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esmerellda wrote: »Paul Thomas is director but the phone number given is the standard robertson holbrook one. Have his home address but is ex directory.
Thanks Esmerellda.
I've been trying to call RH for at least an hour now to ask for a contact number for him but I'm not getting an answer. I'm just about to pop to the post office to send the letter. Who should I address it to?
Yan0 -
Paul Thomas
ROBERTSON HOLBROOK LTD
REGUS BUSINESS CENTRE, FALCON
DRIVE, CARDIFF BAY
CARDIFF
CF10 4RULegalBeagles0 -
Thats good work there folks. Good luck.
I have been doing a bit of digging re Robertson Holbrook, in an endeavour to help and came across the following link to them:
http://www.chargesforcharity.com/index.html
The following is an extract from the web site.
I wonder if they would tell us how much has been paid to Children in Need?
I am making no judgements on this as I have no facts. However, it is the strangest thing I have seen in a long, long time. They even say that gift aid can apply, increasing the value of the reclaim if donated.
I wonder how many free manhours have been spent by Robertson Holbrook reclaiming charges, without payment, donating all claims to charity.
From The Office of Fair Trading (OFT) figures we would estimate that there could be up to[FONT=Tahoma, Geneva, sans-serif][FONT=Tahoma, Geneva, sans-serif]£20 billion[/FONT] [/FONT]in unfair charges due back to customers of the banks, credit cards and store cards.
[FONT=Tahoma, Geneva, sans-serif]Athough many millions of people have quite rightly applied to have these charges returned [/FONT][FONT=Tahoma, Geneva, sans-serif]it is a fact that many people for their own personal reasons will not bother to engage their Bank or Credit Provider to ensure that these institutions are held to account for their over charging.[/FONT]
Through this initiative we hope to encourage people who would otherwise not have the inclination to recover these charges (for whatever reason). We hope that the promise of a needy charity (of their choice) benefiting, they might be prepared to take action.
[FONT=Tahoma, Geneva, sans-serif]We make the claiming process easier by doing all the work once the claimants have completed a simple set of forms (with no fees to pay upfront), yet there are still people who will not take the initiative to hold their bank (or credit provider) to account. It may be simply due to inertia or maybe they feel that it may be "below their dignity" to make such claims against Banks etc.[/FONT][FONT=Tahoma, Geneva, sans-serif]We believe the days of letting banks "get away with it" are now over.[/FONT]What better way to hold the banks to account whilst benefiting a worthy cause[FONT=Times New Roman, Times, serif]Gi[/FONT][FONT=Times New Roman, Times, serif]ft Aid could[/FONT][FONT=Times New Roman, Times, serif] top up the donation to [/FONT][FONT=Tahoma, Geneva, sans-serif][FONT=Tahoma, Geneva, sans-serif]128%[/FONT][/FONT]
The governments Gift Aid initiative will ensure that qualifying charities and sports clubs can receive up to 28% more than the donation, with additional benefits to higher rate tax payers.Surly the best incentive to motivate even the most cynical claimant !
Click here for information from HM Revenue & Customs on GIFT AID[FONT=Tahoma, Geneva, sans-serif]ALSO:[/FONT][FONT=Tahoma, Geneva, sans-serif]There are no up front fees to pay.*[/FONT]We will ensure 100% of the charges are recoveredWe take care of all correspondence. You can relax!
[FONT=Tahoma, Geneva, sans-serif]Simply fill in the claim forms and complete the Charity Donation Form stating which charity you wish to benefit from your charges and tick the box to elect for Gift Aid should your chosen charity qualify. Thats it, we will do the rest.[/FONT]
[FONT=Tahoma, Geneva, sans-serif]Charges For Charity is an initiative by Robertson Holbrook Ltd. who have been involved with Bank Charge Recovery since 2006 when the whole bank charge issue was brought in to the public domain. We specialise in returning 100% of the charges recovered to the client. [/FONT][FONT=Tahoma, Geneva, sans-serif]Robertson Holbrook can achieve this through taking any negotiated interest recovered from the claim as their fee ([/FONT][FONT=Tahoma, Geneva, sans-serif]click here for more[/FONT][FONT=Tahoma, Geneva, sans-serif]). [/FONT][FONT=Tahoma, Geneva, sans-serif]This, we believe ensures that the Banks & Credit Card Companies are held fully accontable for their actions in what we consider to be their bad practice in applying such disproportionately high charges in the past.[/FONT]
[FONT=Tahoma, Geneva, sans-serif]Want to claim the charges for your self? [/FONT]
[FONT=Tahoma, Geneva, sans-serif]GO FOR IT.........![/FONT]
[FONT=Tahoma, Geneva, sans-serif]The Charges for Charity is an[/FONT][FONT=Tahoma, Geneva, sans-serif] initiative to encourage more people to claim what is rightfully theirs ([/FONT][FONT=Tahoma, Geneva, sans-serif]and donate it to a charity of their choice also t[/FONT][FONT=Tahoma, Geneva, sans-serif]opping up their claim through “gift aid” for qualifying charities)[/FONT][FONT=Tahoma, Geneva, sans-serif]. For claimants who wish to claim the charges back for themselves or download templates to pursue their banks please see recommendations on the home page of Robertson Holbrook www.robertson-holbrook.co.uk .[/FONT]
[FONT=Tahoma, Geneva, sans-serif]
[FONT=Tahoma, Geneva, sans-serif][FONT=Tahoma, Geneva, sans-serif]* Some (most don't) banks/credit cards may charge a nominal fee of£5-10 (max) to provide copy statements should we require them. We will advise if required.[/FONT][/FONT][/FONT]Please ignore those people who post on this forum who deliberately try to misinform you. Don't be bullied by them, don't be blamed by them. You know who I mean.
You come here for advice, help and support- thats what I and like minded others will try to do.0 -
I've sent the letter special delivery which cost £4.95 so I've kept the receipt.
The post office said it will be with RH by 1pm tomorrow, guaranteed!
Yan0 -
Excellent well done Yan.
Gills and Fed up should ideally take the same action.
I had a long chat this afternoon with Melloney Adams ( Head of ERC Dept ) at Capital One.
Sadly it appears that Capital One's hands may be tied on this. There is a possibility that they may be able to do something if the particular legal status of Robertson Holbrook is such that Capital One may take some form of action by legal means. I have agreed to send copies of Robertson Holbrook accounts and other status info through to Melloney in the morning. Thanks to Esmerellda for providing this. The reason that Capital One's hands are tied is that each RH client signs a mandate which empowers RH to act on the Claimants behalf. Provided there is nothing wrong with the Company status of RH then Capital One have to carry out the Clients wishes and deal with RH in accordance with the mandate.
On the plus side, from speaking with Melloney, I do not believe that the situation, with respect to other potential RH clients is as bad as I may have feared. I got the distinct impression that RH did not have that many claims placed with Capital One.
That doesnt help you guys very much though.
Please send off the LBA's as soon as you can. We will work on a county court claim POC for you and try to assist in forcing payment of this money via that route.
I have a couple of other ideas which I will work on this evening and post up in the morning. One involves a possible solution via the Ministry of Justice, I am awaiting a call back from them in the morning.
Sadly, I feel that county court action may end up being the only way to resolve this issue. It's sad because that was probably the main reason you went with RH in the first place so as to avoid having to get personally involved in such legal action. However, rest assured that Esmerellda and I will assist you every step of the way if we end up having to follow this path.
In case you do not have it here is Tim's mobile number 07895677072
Feel free to pester the hell out of him. Calls at 3 in the morning usually don't go down to well !!!!!! LOL
I will keep on trying and report back as soon as I have any news.0
This discussion has been closed.
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