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Free BT installation deal discussion

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  • Brian_The_Lion
    Brian_The_Lion Posts: 425 Forumite
    thanks for the link heinz....

    Do you know if the £122.50 is waived or charged then refunded via credits on bills? Im trying to get as much ammo as I can before calling BT as Im anticipating a hard time with the sales team!
  • pat100
    pat100 Posts: 47 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Total now due
    (inc VAT)........... £15.45
    Rental charges... £15.45
    One-off charges £122.50
    Credits........... -£122.50
    Total now due
    (inc VAT) .......... £15.45

    is how it appeared on a first bill
  • Ypaymore
    Ypaymore Posts: 2,802 Forumite
    pat100 wrote: »
    Total now due
    (inc VAT)........... £15.45
    Rental charges... £15.45
    One-off charges £122.50
    Credits........... -£122.50
    Total now due
    (inc VAT) .......... £15.45

    is how it appeared on a first bill

    Which confirms what the T&C say

    http://www.serviceview.bt.com/list/public/current/Notice09_boo/2-FrameworkImpl337855.htm

    " Discounts will be by bill credit and will be shown on your bill. "
  • JustPassingBy
    JustPassingBy Posts: 710 Forumite
    Ypaymore wrote: »
    Which confirms what the T&C say

    http://www.serviceview.bt.com/list/public/current/Notice09_boo/2-FrameworkImpl337855.htm

    " Discounts will be by bill credit and will be shown on your bill. "

    Not completely:
    Customers will not be charged the current standard new line connection price of £122.50Inc. VAT.
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi pat100. I can advise that the 'dead' line would have to be started by BT and to arrange the start a BT Openreach engineer is required to connect the line at the exchange. For this work a charge of ?122.50 is raised. I can also advise that the 18 month term for Broadband has an introductory discounted offer and that is the reason the option was taken. Further to this I can advise that prior to the activation of the new services a letter was sent to confirm the new services ordered, their terms and costs.

    If you need any further assistance, please PM me the a/c details in question and I?ll be more than happy to look into this for you.

    Regards Rodney
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hey Brian The Lion,

    Just to confirm that offer has indeed been extended until the 31/12/09. To qualify you must have both your line and calls through BT and make 10 chargeable or inclusive calls calls per month (30 per quarter) with BT or you will be charged a £6.80 per month/£20.40 per quarter on your bill. This charge will appear in the ‘One off charges’ section of your bill.

    Drop me a PM if you need any help or wish to place an order.

    Thanks

    Shane.
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    In response to Brian The Lion. The Connection offer has been extended to 31 December 2009.
    Regards
    Rodney
    BT Support
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • nadnerb_2
    nadnerb_2 Posts: 572 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    I've just moved into a new flat and there is a BT line in the lounge. I plugged in a phone and there's a dial tone.

    Would I still have to pay £122.50 for this line to be activated? (assuming this offer didn't exist of course)

    I ask because I just went through the online order process for the Evening + Weekend deal and there was never a mention of connection charges etc. I don't want to then have a £122.50 charge slapped on my first bill.:confused:
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    edited 3 October 2009 at 6:42PM
    nadnerb wrote: »
    I've just moved into a new flat and there is a BT line in the lounge. I plugged in a phone and there's a dial tone.

    Would I still have to pay £122.50 for this line to be activated?
    Probably not, according to BT company representative.

    http://forums.moneysavingexpert.com/showpost.html?p=24526543&postcount=1435

    You could always ask by email - [EMAIL="forum.moderation.team@bt.com"]forum.moderation.team@bt.com[/EMAIL]
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • nadnerb_2
    nadnerb_2 Posts: 572 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Thanks for the quick reply.
    I'll email them and check.
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