REPORT BOARD For MYMOVIESTREAM complaints

superflygal · 29 May 2008 at 8:21PM

After being victim to this company, I thought it would be a good idea for everyone with BAD experiences to post the experience in detail on here.

That way, if anyone ends up going to court thanks to these people, the plaintiff (the one being sued) can print off these reports as evidence that this company are deceptive, underhand and use bully boy tactics to extort money from innocent people.

There seems to be a pattern:

1) They hook you in with an "easy to cancel" trial with a free DVD or cinema tickets as the icing on the cake.

2) They send you 3 scratched tatty disks that don't work properly.

3) You try to cancel during the free period but, hang on! Why can't I log in? My password and email are definitely correct!

4) You eventually log on with the password reminder being emailed to you, but, HANG ON! I cannot see anywhere to cancel on "My account"

5) You ring customer service and get abused and treated like an imbecile.

6) You eventually manage to cancel with the 'help' of customer service

7) Your last disc goes *missing* in the post! Oh dear. Good job you got proof of postage (WHAT?)

8) You are sent a form to fill in about the lost disc, and return it with proof of postage (assuming you got it)

9) You hear nothing until.....

10) What's this? A letter from a debt collection agency THREATENING me with court if I don't give this company £100+ for what? Absolutely NOTHING!

PEOPLE. DO NOT PAY THESE PEOPLE. DO NOT WORRY!

Join us here and we will fight them.

SFG x

uktim29 · 30 May 2008 at 8:28AM

I used them, they were fine!

But I was a customer where I used their service for several months.

Perhaps your thread would have been better off being called "free-loaders beware!"

superflygal · 30 May 2008 at 12:35PM

Sorry, I started this thread for people who have had problems with this company. A company offering free trials, who send tatty old discs out, which don't work!

If you are happy to pay for this sort of "service" good for you.

A free trial does what it says on the tin. You trial the service, if you are happy, great. If you think the service isn't very good, you can cancel, without penalty.

I think it's a bit rich and, furthermore rather rude, to say people who cancel within the trial are simply !!!!!!!!!!s!

SFG x

uktim29 · 30 May 2008 at 5:26PM

superflygal wrote: »

If you are happy to pay for this sort of "service" good for you.

My disks worked, is there anything wrong with the concept of paying for some "services"?

Iamthesmartestmanalive · 30 May 2008 at 6:16PM

Oh and your idea is a load of pish because this couldnt be used as evidence without backing corrobation

i.e I could say its !!!! and I have never used them

superflygal · 30 May 2008 at 9:02PM

This board is for any people who have had problems with the aforementioned company. As neither of you, quite clearly, have, I suggest you waste your time elsewhere instead of hanging around vent boards trying to provoke people into entering into debates with you.

SFG x

anewman · 30 May 2008 at 9:09PM

Hopefully the debt collection company explained their customer's reasons. Also surely mymoviestream would have made efforts to collect the money from you before getting debt collectors on to you?!

Here's another thread... http://forums.moneysavingexpert.com/showthread.html?t=849577

also

http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/138261-mymoviestream-problems.html

http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/122288-rental-dvd-company-acting.html

http://www.digitalspy.co.uk/forums/showthread.php?t=459972

superflygal · 30 May 2008 at 10:34PM

Thanks anewman. That's very nice of you to provide those links.

Interesting that most people on the links you provided's experiences follow the pattern I described above.

Unbelievably, this company are not operating within the bounds of normal decency. Many people have reported cancelling the account, then around a year letter, completely out of the blue, getting a threatening letter from a debt collection company demanding at least a hundred pounds on behalf of MMS, with the threat of court action for non-compliance.

Many people have agreed to pay, as they are scared of the consequences of non-payment. This company beggar belief. I am hoping if people join this thread, we can unite and help each other to fight for our rights!

Thanks again.

SFG x

uktim29 · 31 May 2008 at 8:12AM

superflygal wrote: »

This board is for any people who have had problems with the aforementioned company. As neither of you, quite clearly, have, I suggest you waste your time elsewhere instead of hanging around vent boards trying to provoke people into entering into debates with you.

SFG x

Whats wrong with freedom of speached to give a balanced view rather than a biased view!

lilian1977 · 2 June 2008 at 5:00PM

I'm at the last disc missing stage...eek. Hope I don't get treated like this!

lilian1977 · 3 June 2008 at 11:59AM

I've had a new month charged to me, and 2 new discs sent out despite cancelling and sending all my discs back. So that's ANOTHER trip to the post office to get the proof of postage.

Any idea if I can claim back the £14.99 through the bank or does it have to be refunded by them?

REPORT BOARD For MYMOVIESTREAM complaints

Comments

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free