Blue screen of death, PC HAS DIED!!!!

MrsE_2 · 12 June 2008 at 6:49PM

This is the third post I've started on this, I will copy in link to the last ones.

But its happening again:eek:

PC seemed to be OK for a few days & then the BSOD started again.

The most frequent message is BAD_SPOOL_HEADER

Also MULTIPLE_IRP_COMPLETE_REQUESTS is a frequent newcomer.

One completely new problem, there seems to be a trackball problem (I need to get a PS/2 style mouse to test, haven't got that yet).
It goes dead, the only way to get it going is to pull the USB out from the back, wait a few moments & plug back in.
Or just turn off at the mains & restart.

I don't know if there is a software problem with the trackball, I did try a software update, but I couldn't do it from the website, Logtech.

I've been getting the BSOD since a good while before the trackball started playing up.

Here are the links to previous threads, so you can see what people have told me to try.

http://forums.moneysavingexpert.com/showthread.html?t=951041

http://forums.moneysavingexpert.com/showthread.html?t=943225

http://forums.moneysavingexpert.com/showthread.html?t=935767

http://forums.moneysavingexpert.com/showthread.html?t=915225

I've ordered a external hard drive from Amazon (that £29.99 Buffalo one that was posted on MSE).

After I've backed up, should I try a COMPLETE wipe of thye harddrive & reinstall Windows XP Media, would that fix it?

To give you an example of how bad it is, in the past hour I've had to restart it 4 times because of the BSOD & I've had to unplug & replug the trackball double that many times.

I'm totally fed up with it now.

Its one major problem after another, as soon as one things solved another happens. Is there a final solution that doesn't involve a sledge hammer?

totalsolutions · 12 June 2008 at 7:17PM

Hi Mrs E I have read the links and all but cannot read WHAT you have done, exactly. Never heard of that error message, but as I said in my advice to you a system strip and check over is needed, even after 3 yrs.I would re install from scratch, as you have done restores and updates and fixes. Where is villllllllllllllaaaaaaage? You could be next door to actual assistance that close for you.

MrsE_2 · 12 June 2008 at 7:22PM

totalsolutions wrote: »

Hi Mrs E I have read the links and all but cannot read WHAT you have done, exactly. Never heard of that error message, but as I said in my advice to you a system strip and check over is needed, even after 3 yrs.I would re install from scratch, as you have done restores and updates and fixes. Where is villllllllllllllaaaaaaage? You could be next door to actual assistance that close for you.

I live in Surrey. (ha just saw, you're in Surrey too, you into London, I'm about as far south as you can go in Surrey).

There is a guy that fixs PCs not too far from me for £50, should I take it to him?

What I think is best is to back up first when external hard drives arrives.

Should I then do wipe (or get him to do it)?

Do you think that will work?

As for what I've tried, EVERYTHING:wall:

deejayen · 13 June 2008 at 7:41AM

I would also think that a complete clean re-install would be best AFTER you have backed-up all your data. Also I should clean the inside of any dust [main causes of BSOD's] -- I personally have my bootup disk set into 2 partitions one for the system files and the other as a scratch disk.-- doing this enables me to backup my system files onto a different disk using Acronis or other image restore software which allows a FULL restore including all drivers & software [which windows restore is lacking in] in approx 10 mins and I do this at least once every year -- Dave

[Deleted User] · 13 June 2008 at 9:25AM

deejayen wrote: »

Also I should clean the inside of any dust [main causes of BSOD's]

Dust isn't the main cause of BSOD's :S

Anyway, can you post the model number of your tracking ball as it's looking likely you've installed an incorrect driver for it which is causing the instability.

msflowerfairy · 13 June 2008 at 11:13AM

Have you installed an incorrect driver?

You may have to carry out a system restore, to restore your computer to an earlier date when it was working correctly, this will also sort out any installation mistakes that may have been carried out.

sleep2much · 13 June 2008 at 11:45AM

http://search.microsoft.com/results.aspx?mkt=en-US&setlang=en-US&q=MULTIPLE_IRP_COMPLETE_REQUESTS

[Deleted User] · 13 June 2008 at 5:06PM

MrsE, as I'm doing on another thread can you zip up the contents of the folder C:\Windows\Minidump and PM me and I'll give you my email address and I'll look into the exact cause.

MrsE_2 · 14 June 2008 at 10:50AM

I can't do the service pack three update from microsoft, I though I had done it yesterday, but it FAILS to install, an internal error?

Tried again.

No joy, it says an internal error occured & installation failed?

Same message everytime.

& I tried that time AFTER I down a software download/update for the trackball.

MrsE_2 · 14 June 2008 at 10:51AM

be_alright wrote: »

Dust isn't the main cause of BSOD's :S

Anyway, can you post the model number of your tracking ball as it's looking likely you've installed an incorrect driver for it which is causing the instability.

Be happy to:D

But its details are worn off the base:o

Is there somewhere on the PC will tell me?

This is it

http://www.logitech.com/index.cfm/429/166&cl=gb,en?osid=1

I downloaded the 32 bit set point, does that sound OK?

Now I'm doing the 64 bit one>

MrsE_2 · 15 June 2008 at 8:24PM

Right,,,,
My external hard drive arrived yesterday & in light of all the PC problems I thought I should do the back up ASAP.

The hard drive (BUFFALO MINISTATION PORTABLE USB 2.0 HARD DRIVE) says that on wondows xp it will install automatically & that I have to open my computer & it will be present, but its not.

I "THINK" I might have a USB problem, as when I plug it in, it says found new hardware & a grey box comes up to install it, it asks if you want to do it from a specific location or automatically, I picked automatically & the grey box then searches & searches & searches & it NEVER finds.....

Its like its not reading the USB port right, this might explain the mouse problems too, as when I plug it in & out it comes back.

Why would my UBS ports go funny?

Also I'm having printer trouble, I can't print anything & thats also connected by a USB......

Can I update or reset or sort out my USB ports?

Would that explain the blue screen of death?

Blue screen of death, PC HAS DIED!!!!

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