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Flight delay and cancellation compensation, Jet2.com ONLY

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  • GALPS
    GALPS Posts: 5 Forumite
    After several letters chasing Jet2 for compo, in the most recent letter they have stated "manufacturers defective part" as stated on CAA website as extraordinary circumstances. How can we find out if it was a manufacturers defective part or not ??
  • NoviceAngel
    NoviceAngel Posts: 2,274 Forumite
    Part of the Furniture
    Quite simply it's very unlikely to be, first of all read Vaubans excellent guide, then check the flight with a popular NWNF solicitors see if they say you have a valid claim, then either issue an NBA or hand it over to the NWNF.

    Good luck
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • 111KAB
    111KAB Posts: 3,645 Forumite
    1,000 Posts Combo Breaker
    GALPS wrote: »
    After several letters chasing Jet2 for compo, in the most recent letter they have stated "manufacturers defective part" as stated on CAA website as extraordinary circumstances. How can we find out if it was a manufacturers defective part or not ??


    You don't need to find out .... they are trying it on. Read Vauban's Guide .... eventually ..... enjoy your compensation.


    edit > NA (unusually as he is normally slow) beat me to it.
  • GALPS wrote: »
    After several letters chasing Jet2 for compo, in the most recent letter they have stated "manufacturers defective part" as stated on CAA website as extraordinary circumstances. How can we find out if it was a manufacturers defective part or not ??

    "manufacturers defective part" doesn't really mean anything. It's only an EC if it's a Hidden Manufacturing Defect, i.e. something wrong with the manufacture of a part that has been discovered on the flight and affects other aircraft using the same part and that the operator could not have foreseen, i.e. not previously documented by the manufacturer, or in an AD or SIB from the EASA.

    This will also be documented in an MOR (Mandatory Occurrence Report) that the airline has to submit to inform the CAA. And the manufacturer would also need to be informed.

    If it's just a defective part, it doesn't count, unless they can demonstrate the above. Parts fail, and all parts are manufactured, and just because it has been manufactured doesn't mean it's a Hidden Manufacturing Defect.

    I would say it's almost certainly a fob off and if you start a claim in court you will get the true story. Otherwise, as others have said, try a NWNF, they'll tell you straight away.
  • JPears
    JPears Posts: 5,111 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Probably the usual Jet2 bovine excrement....
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • Hi guys, i flew with jet2 to turkey in august 2014, and the flight home was delayed for 8 hours due to the pilot falling ill. Am i entitled to compensation with it being a return flight from turkey and not being a e.u flight?
  • Tyzap
    Tyzap Posts: 2,112 Forumite
    Sixth Anniversary Combo Breaker
    Hi guys, i flew with jet2 to turkey in august 2014, and the flight home was delayed for 8 hours due to the pilot falling ill. Am i entitled to compensation with it being a return flight from turkey and not being a e.u flight?

    Quick answer, YES.

    The Turkey bit doesn't matter.

    Please read Vaubans guide if you haven't already.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
  • 111KAB
    111KAB Posts: 3,645 Forumite
    1,000 Posts Combo Breaker
    seeking a quick solution .... may I respectfully suggest changing your sign on name as you are dealing with Jet2.
  • Denied Boarding
    I have just heard back from Botts to say the airline has filed a defence on my file advising they called for volunteers to surrender their reservations etc.........this defo did not happen, I was informed at the check-in desk that I would not be boarding the flight and 2 alternative flights were offered, both much later than the flight I had booked. I am so angry with the lies that Jet2 sprout!!!!!
    Has anyone else been denied boarding by Jet2??
    Thanks
  • Not heard that one before! I should relax - I'm sure a Court would raise its eyebrow or even both eyebrows and ask for evidence e.g. a signed waiver from the passengers concerned. Since you didn't sign one, no problem.
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