Flight delay and cancellation compensation, Jet2.com ONLY

111KAB

Yes I was denied boarding (party of 4 from Palma de Mallorca) settled agreed amount whilst in queue waiting to board and cheque arrived at home some 7 days later. I did sign paperwork at Palma and flew back with another airline.

CJH1957

111Kab- did you volunteer or were you told you would be unable to board? What was most annoying was the fact I had booked an early morning flight as our trip to Faro was only for 3 nights -so there is no way I would have agreed voluntarily to take a later flight. We should have been in Faro for 11am but didn't arrive until 19.10pm - the transfer we had arranged, also with Jet2 had not been informed of our delay so myself, daughter and 2 grand-children (both under 9 years old were very upset as they thought they couldn't go on holiday) were stranded at Faro for over an hour finally arriving at the hotel at 21.30pm.


Dr H - I did sign some paperwork when we were given the money, I thought this was a receipt for the money given!! The Jet2 supervisor was very abrupt with us and was very dismissive when I tried to explain why we needed to be on the early flight.


Terrible company - have never used hem since and tell anyone I know booking a holiday to give them a wide berth.

111KAB

We were a party of 4 and behind us (end of queue) was a party of 3. We were told the computer booking system had 'played up' and only 3 seats left. We were due to fly to Leeds Bradford and the Jet2 flight was the last one of the day to LBA. We settled for £150 each + a taxi from Manchester to LBA. Irony of it was the Jet2 flight was delayed and we arrived at LBA before the flight we should have been on landed. Jet2 promised to explain to car parking firm that we had overstayed our booking and pay but they never did and our taxi driver expected a tip from me ..... told him to look to Jet2!

DrA_Harrogate

CJH1957 wrote: »

Dr H - I did sign some paperwork when we were given the money, I thought this was a receipt for the money given!! The Jet2 supervisor was very abrupt with us and was very dismissive when I tried to explain why we needed to be on the early flight.

The question, of course, is not what you thought but what it said. If it turns out you signed an agreement then you may be sunk. Try and think kind thoughts about Jet2 ground staff - they lead a stressful life!

Tyzap

Could be good news for Jet2 passengers in the future.

They have just placed an order with Boeing for 27 BRAND NEW aircraft.

https://www.flightglobal.com/news/articles/jet2-orders-27-737-800s-416346/

Perhaps they will now have to change their stance on the reliability of older aircraft which they have previously defended in many courts.

111KAB

Tyzap wrote: »

They have just placed an order with Boeing for 27 BRAND NEW aircraft.

www.jet2.com/News/Annual_General_Meeting_Statement_3rd_September_2015/



however there is something slightly 'wierd' insofar as there is generally around a four year waiting list for Airbus/Boeing. Monarch ordered a similar number last year and their first new ones are not delivered until 2018 whereas Jet2 state deliveries start next year and their order in completed in 2018.


Either they have ordered years ago (which I doubt as airlines are all too ready to boast) or somehow they have jumped the queue/picked up a cancelled order.


In any event good (punctuality) news for J2 passengers as there is no doubt the tech problems with old planes is the continual bugbear to both J2 and Monarch passengers.

COSTLYPETROL

After an office girl at Jet 2 told me the most deliberate lie that the plane had to have an engine filter replaced I was determined to receive some semblance of justice and that’s just what I did.

After communicating with Jet2 and various other evasive departments since 2011 I employed Bott & Co.

That firm did nothing to endear me to their profession as they claimed most of our money amidst a most blatant display of incompetence.

After receiving numerous repetitive emails regarding the same aspect of our claim I emailed Bott & Co. I was simply told to unsubscribe from their emails which did not make any sense as email was our chosen method of communication!

After being prompted to confirm they would send our cheques we were still in receipt of emails requesting our bank details!

This entire display of indecency and incompetence has made me even more determined never to use Jet2 as a means of “getting there”.

I have told and will continue to tell others.

Thank you to ALL those on this forum who like myself disregarded the lies from Jet2 and made me even more determined.

I do hope everyone receives SOME semblance of justice.

JPears

111KAB wrote: »

http://www.jet2.com/News/Annual_General_Meeting_Statement_3rd_September_2015/



however there is something slightly 'wierd' insofar as there is generally around a four year waiting list for Airbus/Boeing. Monarch ordered a similar number last year and their first new ones are not delivered until 2018 whereas Jet2 state deliveries start next year and their order in completed in 2018.


Either they have ordered years ago (which I doubt as airlines are all too ready to boast) or somehow they have jumped the queue/picked up a cancelled order.


In any event good (punctuality) news for J2 passengers as there is no doubt the tech problems with old planes is the continual bugbear to both J2 and Monarch passengers.

Link doesn't work for me. Maybe somebody made an error in publishing the AGM notes
Maybe they have picked up a cancelled order?
When I see new Jet2 aircraft take off over my house, I'll believe it :cool:

111KAB

JPears wrote: »

Link doesn't work for me.
When I see new Jet2 aircraft take off over my house, I'll believe it :cool:

Apologies re link .... looks like Jet2 were premature for a change and have removed ahead of AGM! Lets hope if Jet2 does fly over your house it doesn't land prematurely as well.

JPears

its back up. No mention of any liabilities for 261/2004