We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Compensation for delayed flights Discussion Area
Options
Comments
-
lol suelees no it is Monarchs, that is a direct copy and paste from her email
0 -
Thanks LBD.
I see that they can't spell 'Patience' either :undecided
I sent mine (completed claim forms) last week by recorded delivery, they haven't confirmed receipt as of yet (I was expecting a line by email as they contacted me that way with the claim forms attached to the email).0 -
I have a question about this. I was on a Virgin Atlantic flight from New York to London Gatwick which was delayed by 27 hours. in 2009 Virgin gave us phone and meal vouchers and a hotel overnight. They also eventually gave us 'Flying Club' miles as compensation.
Does the EU Regulation 261/2004 mean that Virgin should have given us €600 instead of the miles? Does this mean I'm now able to go back to them and state the EU Regulation and request compensation?
I'm slightly confused by the comments on the site.
Thanks in advance0 -
I see there are two threads running on this so I don't know where to post...
My sister and I flew AMS to YYC on the 1st of October 2009. The flight was delayed due to a broken toilet. Our flight arrived at YYC over 4 hours late.
I submitted a claim to KLM and they wrote back saying that I was too late and that claims needed to be submitted within two years. I then wrote back pointing them in the direction of the article here on MSE. KLM got back to me with the following...
"Thank you for your message and I appreciate the opportunity to respond to your request for compensation following the delay to flight KL677 on 1 October 2009 from Amsterdam to Calgary
Our records confirm a delay of 3 hours and 40 minutes due to repairs of three unserviceable toilets.
According to EU recommendations, airline passengers are entitled to compensation in case of delays longer than 3 hours - unless the delay was caused by extraordinary circumstances over which we could not exercise any influence.
We have carefully reconsidered your request and taken into account all relevant details for your delayed flight. Consequently, we confirm that the circumstances which caused this delay are considered 'extraordinary' according to the European Union regulation. As a result, I must respectively decline your request once more.
Thank you for allowing us this opportunity to clarify our position in this matter. Thank you for allowing us this opportunity to clarify our position in this matter. I do hope that we will have an early opportunity to service your travel needs again in the future.
Yours sincerely,...."
I wrote back saying that a broken toilet is a maintenance issue and is within their control and that they should honour my claim.
They got back to me today saying they still consider the matter an "extraordinary circumstance" and won't be paying out and have closed my file.
Interestingly it has gone from one broken toilet on departure day to 3 broken toilets from when I submitted my claim. This is most likely to make it seem more of an "extraordinary circumstance".
Has anyone any suggestions?0 -
Have a good search for KLM's reputation for not paying out under this regulation.Posts are not advice and must not be relied upon.0
-
In theory yes, but its a little more difficult that that. You should read the eu 261/2004 article carefully and also read the sturgeon vs condor case as well. You need to be well prepared for themlondon2008 wrote: »I have a question about this. I was on a Virgin Atlantic flight from New York to London Gatwick which was delayed by 27 hours. in 2009 Virgin gave us phone and meal vouchers and a hotel overnight. They also eventually gave us 'Flying Club' miles as compensation.
Does the EU Regulation 261/2004 mean that Virgin should have given us €600 instead of the miles? Does this mean I'm now able to go back to them and state the EU Regulation and request compensation?
I'm slightly confused by the comments on the site.
Thanks in advance0 -
I see there are two threads running on this so I don't know where to post...
My sister and I flew AMS to YYC on the 1st of October 2009. The flight was delayed due to a broken toilet. Our flight arrived at YYC over 4 hours late.
I submitted a claim to KLM and they wrote back saying that I was too late and that claims needed to be submitted within two years. I then wrote back pointing them in the direction of the article here on MSE. KLM got back to me with the following...
"Thank you for your message and I appreciate the opportunity to respond to your request for compensation following the delay to flight KL677 on 1 October 2009 from Amsterdam to Calgary
Our records confirm a delay of 3 hours and 40 minutes due to repairs of three unserviceable toilets.
According to EU recommendations, airline passengers are entitled to compensation in case of delays longer than 3 hours - unless the delay was caused by extraordinary circumstances over which we could not exercise any influence.
We have carefully reconsidered your request and taken into account all relevant details for your delayed flight. Consequently, we confirm that the circumstances which caused this delay are considered 'extraordinary' according to the European Union regulation. As a result, I must respectively decline your request once more.
Thank you for allowing us this opportunity to clarify our position in this matter. Thank you for allowing us this opportunity to clarify our position in this matter. I do hope that we will have an early opportunity to service your travel needs again in the future.
Yours sincerely,...."
I wrote back saying that a broken toilet is a maintenance issue and is within their control and that they should honour my claim.
They got back to me today saying they still consider the matter an "extraordinary circumstance" and won't be paying out and have closed my file.
Interestingly it has gone from one broken toilet on departure day to 3 broken toilets from when I submitted my claim. This is most likely to make it seem more of an "extraordinary circumstance".
Has anyone any suggestions?
You need to reply to KLM with something along the lines of:
"You have claimed that the aircraft had a technical fault but gave no details. If you wish to use this to substantiate a defence of extraordinary circumstances, I ask you to submit proof to me that meets or exceeds the very high standards set out by the ECJ in both the Wallentin-Hermann and Sturgeon rulings dated 22/12/2008 and 19/11/2009 respectively. In this context, it is insufficient to merely claim extraordinary circumstances, as the Regulation requires you to prove it and I would like to examine such evidence"
Make sure you have a read of the 2 rulings as well0 -
Just wanted to ask if I should/indeed am I able to pursue some form of compensation for a flight back in 2008.
It stays in my mind as we were delayed over 12 hrs, arriving back in the Uk nearly 24hrs later than we should have.
Our flight was from Sri Lanka to London Gatwick, with First Choice Airways.
Any input gratefully received.0 -
Hi
could we still get compensation if the tour company went bust ? we were caught in the middle of gold trail going bust in Turkey and were delayed over 5 hours can we still claim ? cant remember the name of the airline though0 -
Hi
Any advice on the following would be appreciated:
I travelled to New Zealand from London Heathrow in 2007. The flight was London Heathrow-Singapore-Auckland with Singapore Airlines and the return flight was this route but reversed with the same airline.
On the return portion of the flight the airline was delayed for over 4 hours at Singapore airport, so instead of departing at 9am, I departed at 1.54pm and arrived into Heathrow over 4 hours late.
I was a little out of touch with the EC regulations. My destination of course was not within the EC, and the airline was not a European airline either. But the starting point and return destination was an EC country - Is that applicable? Am I able to submit a compensation claim? I am suspecting not.
A similar thing happened on a flight to Mauritius in 2006. I was flying with Air France from London via Paris. The first section of the flight was cancelled from Heathrow, so I nearly missed the connecting flight in Paris, but I have already prepared my claim letter for Air France ready to post off today
Finally... I have successfully applied for compensation before.. it was about 12 months ago, but for the life of me, I cannot find the original letter that I sent off. But I can recall thoroughly researching the whole thing beforehand. My flight at that time was to Caracas via Madrid was cancelled the night before by Air Europa. Expedia refunded the airline ticket and then after much wrangling, emails, letters and faxes as well as a letter to the Spanish equivalent of the Civil Aviation Authority they gave me 600 euros (I believe it was) compensation. It took about 6 months for them to pay out though!
Thanks all!0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.2K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.7K Spending & Discounts
- 244.2K Work, Benefits & Business
- 599.2K Mortgages, Homes & Bills
- 177K Life & Family
- 257.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards