Ulster/RBS Bank problems

Debt_Free_Chick wrote: »

Give them a break, please. .

I have given them a break, a permanent one. I am now stress free at another bank and don't have to queue in the rain for an hour on a Saturday morning for them to open the branch.

I suspect that the cover story about 'catching up with transactions' is pure bullshot.

Their line that it's just a case of Ulster Bank being last in the order of processing and therefore being last to fix just doesn't wash. Just how long does it take to catch up transactions around the time of the problem? They've had three full weekends and twelve working days and things are still not 'up to date'. Natwest and RBS were back to relative normality (albeit with ongoing glitches) after the first weekend.

In the case of my account, recent transactions are there but deposits and withdrawals which happened around 21-26 have not yet appeared in my account. Logic would dictate that if you are 'catching up' then you'd start with things in chronological order.


My guess is that their transaction processing from when their 'software rollback' went wrong (19/20 June) for a period of time afterwards has been completely corrupted and they are trying to rebuild it so that they can find out the proper state of accounts.

Suplex_Backbreaker wrote: »

My guess is that their transaction processing from when their 'software rollback' went wrong (19/20 June) for a period of time afterwards has been completely corrupted and they are trying to rebuild it so that they can find out the proper state of accounts.

From what I'm hearing from someone who works in a reasonably senior position in another bank, they have got things caught up to a certain date, but there is one day's transactions which are completely missing - no backups, no nothing.

Now that comes with a health warning that it could be completely wrong, but it would explain why they're taking so long to resolve it...

How do i reclaim these charges from Ulster Bank if im not a customer?

Send a itemised bill to the agent for the charges incurred by the late payment

The agent in turn then claims it off Ulster Bank

happy_with_my_lot!! wrote: »

I'm taking your "health warning" on board - don't worry - but this seems to be about the most credible thing that we've heard through all the theories - can I suggest that that day is around the 21st/22nd June?

It just a pity that those people/experts/boffins at the top or - wherever they are - who probably do know what is going on, won't tell us and (before anyone jumps down my throat ) the long-suffering staff on the front line, so that they can at least all sing from the same hymn sheet when they are giving us information.

If there was such a thing as a missing day's worth of transactions, that that would be my guess for the date too, based on a missing salary payment.

Of course, if they really have lost transaction records for a period of time then they aren't going to shout about it as, aside from the uproar and total loss of confidence in the bank, it would be an invitation for every would-be fraudster in the country to have a crack. (As it is, I suspect lots of fraud will have been going on anyway during the ongoing period of disruption.)

Certainly, the problem is clearly about more than simply 'catching up' on a queue of transactions that hadn't been processed/had to be unwound and redone. They've had ample time since the original problem to re-run transaction logs, if they are still missing stuff from 21-22 or thereabouts yet have later transactions showing then they have no easy way to get it back.