RevitaDerm, Revitol, Perfect Radiance?

Well, I didn't even order off the website. I filled in the first page, then on page 2 when I saw you had to sign up to a monthly deal, I closed it. Imagine my surprise when a few days later I got a phone call from a woman called Kristin Smith with an English accent, very pleasant, who proceeded to talk me into signing up. I said I only wanted the trial, I didn't want to sign up for monthly deliveries and she said I just had to cancel within 30 days. That sounded okay, so I thought, why not, I can always cancel. That was the 26th December. I received the Perfect Radiance on the 30th December but the Revitaderm didn't arrive till 7th January. I even emailed them to ask when it was coming and they emailed back to say it had been despatched on the 5th Jan and they would give me another 14 days' trial.

There were no instructions on how to use the two products together so I started Googling to find out and then came across this site. After reading the posts I thought how dumb I had been to sign up. I then found their website and the T&C and read about the 12 days' trial. I'd gone past the 12 days so I phoned my bank, Halifax, and, sure enough there was a pending £74.95. So, I'd been lied to by the woman on the phone.

I phoned the 0808 number and it took ages for me to get through. I got a woman with a strange American accent, "Mel", who took my details and then kept telling me "so sorry, there's nothing I can do". I told her I'd been told 30 days and that I hadn't signed up online. More "so sorry", etc. I wasn't giving up and asked for the manager. She kept saying I had to deal with her, and I kept saying I wanted someone in authority. She started fobbing me off with discounts and I just said "No, I want my money back". Eventually she went away to talk to her "manager" and then said I could have a refund. She gave me three cancellation codes and a refund code as well. She said an email would come out within 24 hours.

I phoned the Halifax and they said there's nothing they can do as I had given them my card details and entered a contract. Why is there nothing they can do? That's what I don't understand. As for a contract, I didn't sign anything, and I was told 30 days, not 12, so surely it's not even binding. Anyway, all they could offer was to cancel my card, but then said that's no guarantee they can't take money out. If they did I would need to take it up with Disputes, still no guarantee I could get money back. Are all banks as useless as this? So I cancelled the card and just have to hope nothing else goes out.

I have not yet received a confirmation email but have sent emails to them confirming the phone conversation and cancellations. I just have to hope my money gets refunded as promised. Let that be a lesson to me - it was too good to be true.:o

Also if you have only just ordered these products it is a scam contact your bank as soon as possible ringing these numbers are useless its just one big phone bill but be warned the bank will take some time some be prepared for money going missing