Tesco misprice policy discussion area

Odd_Fellow wrote:

Why wouldn't you buy four joints together? Here's a stack of reasons why you might

1 Large Family / friend's get together
2 Filling the Freezer
3 Have the money available now and want to buy what you can while you can afford it
4You fancy a decent roast a couple of times a week

Clearly this isn't an exhaustive list. This point is that 4 joints is not excessive.

Using generalisations like that could also be applied to wine - unless you're surname is Best, why would you want to buy more than a couple of bottles at once? Doesn't stop Tesco from encouraging it though.....

Hear Hear, I often buy 4 or 5 of one thing on my monthly big shop, also they Mr T's try to get us to buy 6 BOTTLES OR MORE of wine in one go. I know if I ever see these mispriced I will stick to their policy [wonder if the 10% discount will affect the overcharge though] :rotfl:

It's always nice to see me

Quote:
Originally Posted by Kenny4315
If the manager comes down I always start on the offensive, before they even get a word in, by the time I have finished with him/her they don't know whether they are coming or going. They inevitably go off to lick their wounds hoping for an easy time on the next customer they try it on with.

Here is the response :

Quote fdj100

I love meeting meeting people like you who believe that they are so high and mighty, which is the way you come across. If the prices are wrong then so be it, but it seems to that you go out of your way to be-little people, obviously a person with no values. What line of business are you?

The conclusion :

Quote fdj100

I understand this is off topic, but people knocking my chosen profession really gets my goat up. Do not tar everybody with the same brush as Ben and kenny seem to be doing. By the way nice to see you this week Ben!!!!

Seems fdj100 you have a bit of a selective memory when it comes to remembering who's knocking who and the exact facts of the discussion thread !!! I have not once knocked you or your profession, go an check my postings. I have as many have noted discussed the point that often the security guard is used as intimidation so that a manager / CS can get away without giving a refund. From reading this thread can you deny this to be the case ???

However, in response to my post saying that basically there is no need for a manager to even be involved in a refund, and if they do come down to attempt to fob me off I go on the offensive regarding the total lack of price integrity, you have incorrectly insinuated that I have, how did you put it, oh yes, ' a person with no values' and implying that I some-sort of down-and-out, as you clearly expect anyone getting an R&R to be, which is clearly not the case.

Why would you 'love to meet people like me' because you think that you'll be able to over-whelm me with size and I'll be scared off ? Stop the press I ain't no 7 stone old lady.

Here is an exact script of how an R&R should go :

1. Customer goes to CS with mispriced items after checking receipt against products.
2. Customer tells CS of the item(s) mispriced
3. CS says to customer 'may I see your receipt and the items please'
4. CS says can you show me where your saw SEL, Poster, etc (not required if sticker goto 6)
5. Customer shows offending SEL, poster. CS establishes quickly if product is one SEL/Poster refers to, taking down the offending material so it can be sorted. Says 'many apologies Sir/Madam lets go back to CS desk to get your refund'.
6. CS writes down Product codes and gives customer refund and product, as per policy.
7. Customer say thanks and bye leaving the store.

BY my reckoning that should take about 5 minutes or so, do you agree with that or NOT ?

As you can see no need of intervention by manager or security staff, unless they are obstructing the policy, Intimidating the customer, etc. DO YOU AGREE THAT THIS SEEMS A REASONABLE PROCESS AND ASSUMPTION ? OR NOT ?

bylromarha wrote:

Still needing help with this one please...

I too was lucky enough to get hold of the insurance but it proved to be tricky to sort out because, as you state, the refund cancelled the policy. The manager got involved and, after considerable discussion (and attempts to wriggle out of it), they had to sell me the policy again for cash and then they did a cash adjustment on the till to balance the books. I think you may need to go back to the store or alternatively write directly to Head Office. Good luck.

I managed to get a years worldwide annual travel insurance for the family for free. Just need to book a holiday now.
:beer: