Tesco misprice policy discussion area

june

Hi, I need some advice, I bought 5 ready meals at 79p each in Tesco today. Offer on SEL and printed on pack stated buy 5 for £3.50 - saving a huge 45p. Checked my receipt before leaving store and saw multibuy had not been deducted. Went to CS and pointed this out. Was told that I had not bought 5. Checked through receipt with CS and ticked off 5 ready meals I had purchased and pulled 5 packs out of my shopping. I was then offered the 45p, I pointed to the large notice - If things don't add up and was told this didn't apply but I could have the 45p. Another CS jumped in and said that I was only entitled to 45p but begrudgingly offered me 79p - the price of one pack.

I feel that the offer was for 5 packs and not on individual packs so I should be entitled to a full refund and keep the product under their advertised price promise.

What do you guys think? Am I correct? If so, how can I pursue this further?

ben500

june wrote:

Hi, I need some advice, I bought 5 ready meals at 79p each in Tesco today. Offer on SEL and printed on pack stated buy 5 for £3.50 - saving a huge 45p. Checked my receipt before leaving store and saw multibuy had not been deducted. Went to CS and pointed this out. Was told that I had not bought 5. Checked through receipt with CS and ticked off 5 ready meals I had purchased and pulled 5 packs out of my shopping. I was then offered the 45p, I pointed to the large notice - If things don't add up and was told this didn't apply but I could have the 45p. Another CS jumped in and said that I was only entitled to 45p but begrudgingly offered me 79p - the price of one pack.

I feel that the offer was for 5 packs and not on individual packs so I should be entitled to a full refund and keep the product under their advertised price promise.

What do you guys think? Am I correct? If so, how can I pursue this further?

Absolutely the price on the pack clearly indicates the offer and as with BOGOF you have been overcharged if the offer is not applied, a quick call to their head office will confirm this, don't forget to ask them to contact the store and explain to ensure no problems when you return.

Kenny4315

ben500 wrote:

Absolutely the price on the pack clearly indicates the offer and as with BOGOF you have been overcharged if the offer is not applied, a quick call to their head office will confirm this, don't forget to ask them to contact the store and explain to ensure no problems when you return.

Yes, I think although a little more unusual than most overcharges I reckon Ben500 is correct. You have bought a bundle of items expected to cost £3.50 and if a discount was not applied you'd have been overcharged on the bundle of items, not a particular item within the bundle. Therefore in my view you'd be entitled on a refund on all the products within the bundle, not just the overcharge amount and not just one of the products. Given it is such a small amount I don't know why they gave so much hassle in the first place.

Kenny4315

june wrote:

If things don't add up and was told this didn't apply but I could have the 45p. QUOTE]

How very generous of them !! :mad:

Make sure your next visit costs them considerably more than 45p or £3.50

ampersand

Another Little Bit Helps?

Having just enrolled in three Tesco Clubs several hours back, shall now join all I ignored earlier(kiddie/fambly) so as to receive MANY coupons/vouchers/offers irrelevant for me, but useful to others as swaps.
It felt like a Eureka moment, but was doubtless thought of by Betters and Elders(in MMSer terms)long ago.
This facility arises in the https://www.clubcardpoints.com site kindly pointed out to me by Tiff a short while ago. The work which others put into this and related sites is generous and superb so I evangelise and convert likely Elects(my chance to play God) with zeal....eleven since Friday.

thepearce

ampersand wrote:

Another Little Bit Helps?
This facility arises in the https://www.clubcardpoints.com site kindly pointed out to me by Tiff a short while ago.

http://www.tescoclubcardpoints.com

MORPH3US

Maybe someone on here could tell me, or point me to a thread that does:

What is Tesco's policy on using coupons for items you aren't buying?!?

At the weekend I spent £50 and tried to use a 50p domestos coupon and a 15p Warburtons Milk Roll coupon, neither of which I brought and I got told I could only use 1 becaues I hadn't brought either of them. Is this right?

I felt a right prat stood there arguing over a 15p coupon but the snobby little black and white farm animal on the till was too far up on her high horse to even listen to what I was saying!!

Thanks

M

smartie1976

This seems to differ at different stores. I used a £3 joey dvd voucher the other day without buying the dvd. The checkout guy simply scanned it, didn't even give it a glance. Maybe you were unlucky with the checkout assistant?
I can't see anything on their website about the use of coupons, but chances are I've not looked hard enough!

Chocoholic

Agree it varies from store to store: had a £3 coupon accepted for a £4.50 spend in one where the limit was one coupon. Another store will no longer accept a coupon if you haven't bought the product and my regular one still takes 10% of the bill (unless the cashier is unaware of the policy and needs guidance from the checkout supervisor :rolleyes: ).

HTH
Choc

Dormouse

MORPH3US wrote:

I felt a right prat stood there arguing over a 15p coupon but the snobby little black and white farm animal on the till was too far up on her high horse to even listen to what I was saying!!

It does vary from one store to another, but as a rule, try and go for a young bloke on the checkout. Don't go for girls or older ladies