WARNING - Using Credit Card at Interflora Online

[FONT=&quot]Dear Mr Morp3us[/FONT]

[FONT=&quot]I write with regards to your email addressed to Steve Richards. Unfortunately, Mr Richards is not in the office at present so his Personal Assistant passed your email on to me to deal with. [/FONT]

[FONT=&quot]Firstly, many thanks for taking the time to write to us with your comments. [/FONT][FONT=&quot]I can confirm that Interflora is offering its website customers the opportunity to join this discount scheme when placing a web order. A customer can only sign-up to the scheme by positively responding to an on-screen message, asking them to indicate that they wish to join the scheme. The customer then has to input their e-mail address twice as they go through the sign-up process and it is clearly stated that they are agreeing to have their credit card details passed on to another party and that they will be deducted a monthly fee.[/FONT]

[FONT=&quot]This is a new initiative which is being trialled in the UK and many thousands of people have already indicated that they would like to share the rewards and benefits of joining the Shopper Discounts & Rewards Scheme. This follows the success of the programme in North America over the last few years.[/FONT]

[FONT=&quot]We have spent a considerable amount of time and effort to ensure that this product is reliable and that it is being offered to our website customers in a fully transparent manner. To achieve this, we have reviewed the way the offer is made to our customers and have recently made alterations to ensure people are fully aware of what they are signing up to, as we have no desire to compel customers to join the Scheme.[/FONT]

[FONT=&quot]Please accept my apologies if you feel we have not acted on your previous contatc with us. I can assure you that we do take customer feedback very seriously. Clearly, from the forum link that you sent to us, there are still customers who are unhappy with the sign up process and we will continue to review this feedback on an ongoing basis in order to ensure that we make improvements where necessary. [/FONT]

[FONT=&quot]Yours faithfully[/FONT]

[FONT=&quot]Nigel Duncan[/FONT]
[FONT=&quot]Customer Service Manager[/FONT]
[FONT=&quot]01529 301 465[/FONT]
[FONT=&quot]07918 630 732[/FONT]
[FONT=&quot]Interflora - The Flower Experts[/FONT]
[FONT=&quot]www.interflora.co.uk[/FONT]

Paul_Herring wrote: »

Not that I think you'll be bothered reading my reply.... [snip]

Well, much to my surprise, someone claiming to be Webloyalty has. Shame they got it very very sadly wrong. This was sent to me via PM around 7 o'clock last night.

Webloyalty wrote:

Dear Paul:

We recently came across the comments you and other consumers posted on www.moneysavingexpert.com about our membership programme, Shopper Discounts & Rewards. Webloyalty wants to ensure that Shopper Discounts & Rewards members understand and derive full discount and insurance benefits from their memberships. Your feedback is both important and valuable to us.

That's nice...

However, it's difficult to post an effective public response since many of the consumers posted comments without their full name.

What's so difficult about explaining how underhanded the subscription was? Publicly? Why do you have to 'hide' the answers? Any private replies will probably get posted publicly anyway - just as this one is.

Without knowing who they are, we can't identify their membership records to research and address their specific concerns. You are one of the few who did include your full name and so we were able to identify your membership record.

This is where they get it horribly, horribly wrong....

We'd like the opportunity to address your concerns by giving you some information and some documents that demonstrate how you accepted the Shopper Discounts & Rewards membership.

On September 27, 2007 we sent an email with this information to the email address we have on record for you, [EMAIL="paul.herring&#64;gauntlet.uk.com"]paul.herring@<isp>.uk.com[/EMAIL].

Whoopsie!! That's not me. Some other Paul Herring (presumably in the UK) has gotten some more spam off Webloyalty because of their false assumptions.

However, we are not sure if you received this email. We are unable to send you the full information via this forum contact option due to it's word count limitation.

Of course, posting this information to the forum itself appears to be quite impossible, or maybe putting it on a publically accessible webpage and linking to it?

If you haven't received our email and would like to review this information, please provide us with your current email address so we can forward it to you.

Please feel free to contact me directly at [EMAIL="consumeraffairs&#64;webloyalty.com"]consumeraffairs@webloyalty.com [/EMAIL]

No thanks - I'd rather do it here.

Regards,
Mary O'Reilly
Webloyalty Consumer Affairs
Shopper Discount and Rewards

julietanddarren wrote: »

You may recall the Shopper Discounts & Rewards offer presented at the end of your Interflora order. This offer included a £10Cash Back Voucher towards a future Interflora purchase and a 30-day free trial in Shopper Discounts & Rewards. To accept the offer, your email address was requested twice under the written notice:

“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorise Interflora.co.uk to securely transfer my name, address and credit or debit card information to Shopper Discounts & Rewards for billing and benefit processing.”

1. ...and did it also say that by accepting the offer, you were signing up to £96 per annum membership fees ?

2. Anyone know if interflora have yet stopped this scam, or/and disassociated themselves with Shopdisc ?.

3. Just tried interfloras site to send some flowers to Shopdisc, using Shopdisc's postcode. Resultant address comes up as 'Handling Matters Limited' - same PO box number etc. (In case this helps anyone in their pursuit of those responsible !!!)

Ted