WARNING - Using Credit Card at Interflora Online

greenparrot

I too have been charged £8 as part of a CONtinuous subscription service by shopdisc.co.uk. I rang 0808 234 1539, option 1, a lady agreed to cancel the subscription. A note of warning to everybody, i had to specifically ask for a refund of the £8 charge on top of cancelling the service.

Apparently i had signed up to the service, unwittingly, by making a purchase at Vista Print, www.vistaprink.co.uk. Well Vista Print i used to buy business cards and stationary from you for myself and my clients, i certainly wont be using you again!

Shame on you Vista Print, i do not trust you anymore

Roy

Paul_Herring

Found an interesting, if slightly technical, article describing what's actually happening on some of these sites where you are 'opted-in' to shopdisc's and other's schemes:

http://12angrymen.wordpress.com/2007/11/01/caveat-emptor-use-of-credit-cards-on-line/

lousina

Yes, I too was scammed by Interflora! The only thing I 'clicked' was the '£10 refund off next order box', which never received anyway. Due to connection probs. unfortunately got hit twice for £8.00. After several attempts, finally managed to contact via e-mail. Initially, unwilling to issue refund but, when told them I'd been alerted to many others who had also been conned, said refund would be given 3-5 days. No response when requested confirmation of exact amount to be refunded, and - guess what? - no refund! Am def. going to contact Trading Standards now, and hope others have also.

bozza1208

Email sent to interflora today:

Some months ago I ordered flowers from you successfully, and I have now learned that I have been subject to the Shopdisc scam operated via your website. Congratulations on your smallprint "get out of jail free card" and taking advantage of customer "trust" that a company such as you would not rip off a customer. Whilst Shopdisc have made £8 and Interflora will have taken a cut of this consider this- I will never ever trust you and never order from you. Some manager somewhere in your company had taken the decision to sign up for what I describe as a legal scam and shame on him/her. You will hide behind the "you ticked the box" line, and yes it's my fault for trusting you. Shame on you - shame on you.

So shocking book your interview with BBC tv's "Watchdog".

tesco flowers.com / next flowers.com here I come!

Thank you interflora for helping me narrow down the choice of online flower delivery companies. £8 well spent!

PS If I'm the only one to complain about this I'm just a random nutter - I suspect I'm not!
In fact I've seen the websites.

PPS Don't waste your time sending the inane standard corporate reply

Nashyboyo

I have also been victim of the £8 deduction from shoperdisc.co.uk

I read this thread and reacted by phoning the number stated by someone within this thread (01529304141 - interflora) - thank you. They quickly fixed the problem and were very kind. I await a phone call personally from the manager who is cancelling my 'subscription' with 'www.shopperdiscountsandrewards.co.uk'.

I should be getting a refund
:beer:

boxofrogs

Yep, another victim here:mad:

Does anyone know the best plan of action in order to get a refund (after almost 11 months -:eek: )?

There's been varying comments on people getting refunds, but not all state the period of time they were signed up for, nor have their been updates on refunds actually being paid.

Who is the best contact to chase up with? Are the results depending on this American woman's mood? Do you need to mention the police in order to cut to the chase?

I've read up on this and it's very clear that the sucker punch process is designed to be vague (they even change the direct debit names from month to month to avoid detection).

The thing I understand is the way they push this on you once they have your details and somehow pass the card details onto the third party (you'd think it should be illegal) during the Interflora transaction. This is how you are suckered in with the £10 off offer. However, as this doesn't appear to be delivered and they still take the cash, is this not illegal also - to take monies and not delivering the goods?

Perhaps a list of companies to complain to would be good, as I think there's gong to be loads of complaints.

Just a footnote - here's a high profile link, and a quote for anyone thinking of placing an order...

http://commentisfree.guardian.co.uk/brian_whitaker/2007/09/flowers_i_shouldnt_have.html

"The very best way to order flowers ... to both guarantee that you get best value (remember companies like Interflora take anything up to 30% for passing your order onto a florist for delivery)"

SparciaM

I had the same £8 on my cc after buying my parents some flowers. Again the same script of cancelling and refunding the £8. I guess they're gettin a lot of calls.

There is nothing to sign with Interflora on this incentive and I will definately not use them again. Shop Discounts were fine, but this is a terrible way to do business and to hide it all in the chance to make a quick buck. Whereas, obviously this is hurting interflora publicity as we're all saying don't use them - excellent PR interflora!

melbury

I was about to order mother-in-law some flowers for Christmas through Interflora as I have a free delivery code, but certainly won't bother now. I can't understand how an organization such as Interflora would risk so much bad publicity. I am just not prepared to take the chance of getting stuck with this £8 fee and the effort of trying to sort it out.

So Interflora have lost another customer.

Merlot

I too was just about to order from Interflora, I'm not now. I am surprised that Martin hasn't picked up on this thread, it should be the e-mail tip of the week, and I certainly think a list should be started to name and shame other websites who do the same thing.

has anyone PM'd this thread to Martin?

Many thanks to the OP for exposing this. You certainly deserve post of the month.

melbury

Merlot wrote: »

I too was just about to order from Interflora, I'm not now. I am surprised that Martin hasn't picked up on this thread, it should be the e-mail tip of the week, and I certainly think a list should be started to name and shame other websites who do the same thing.

has anyone PM'd this thread to Martin?

Many thanks to the OP for exposing this. You certainly deserve post of the month.

I have been checking out the Tesco flower site and they seem to have some nice Christmas flowers. Also there are a couple of £5 off codes around for them, so that is where I will be going.