Orchid V4, V4+ and Ranger 400 phone users - Discussion

1882 wrote: »

Can anyone tell me how to get the 2 diallers I purchased on behalf of a couple of OAP's who are unable to cope with manual dialling like myself to get the Heinz programme?

I did send the email with serial numbers etc. over a week ago and received confirmation it arrived but since then absolutely nothing!

You'd normally just get another e-mail telling you to force the dialler(s) to call home to pick up the Heinz program but, I suspect, the lack of same has been caused by the 'office move' (which, it appears, was a considerably more disruptive complete 'factory/premises move' - from Corby, Northamptonshire to Ridlington, Leicestershire).

They used to be at:

[FONT=Arial, Helvetica, sans-serif]Orchid Electronics Ltd
6 Canberra House
Priors Haw Road
Corby Gate Business Park
Corby
Northants
NN17 5JG

Tel : +44 (0) 1536 443677 (0870 064 0020)
Fax : +44 (0) 1536 443850 (0870 064 0021)[/FONT]

Orchid's website now shows:

[FONT=Arial, Helvetica, sans-serif]Orchid Electronics Ltd
Ridlington Park House
Holygate Road
Ridlington
LE15 9AR

[/FONT]Tel: 01572 717888
Tax: 01572 717889

BTman wrote: »

Still not working for me, CW client just switches to offline mode and is useless..:(
Never used it before, had my orchid dialer a week now, can't seem to program it using the handset??

I forced mine to dial home successfully last night after a power cut here in Essex.

Just to be sure, I have just logged into CW Client - and it's working normally again now.

Have you changed the Host IP address to read: http://82.68.122.157/ (as mentioned on Page 11 of the Quick Start User Guide?

I had trouble with that - what that page says should happen just didn't for me - so I had to change it manually:

In Windows XP, click start, then on Search, then on For Files or Folders.

A 'Search Results' box appear. Click on All files and folders and 3 white boxes appear on the left for you to enter information. The cursor should be flashing in the top one and, in there, type CWClient.ini

Leave the centre box empty and check that the bottom on has Local Hard Drives ( C: )

Click Search

The file will be found quite quickly (the one with the Type Configuration Settings). Double click on it and a new box CWClient.ini - Notepad will open showing the file's content:

[Server]
Host=http://82.68.122.157/
WebServer=Dial/CWServer.dll/

If the numbers on the second line are different, change them to read exactly as above. Then click File, Save.

That's the end of that - now you should be able to log into your CW Client account using your User Name and Password.

Now the fun starts.

When the CW Client window opens, click on Product (the yellow telephone on the left), then Search.

Select search field will be blued - select Product from the drop-down menu and then Set operator will be blued. Select > and Type required value will be blued. Press the space bar once to empty that field and click Add and then Apply

You should then see a line detailing your dialler appear - double click it and you're ready to check your Active Routing Table and construct a new New Routing Table.

Good luck.

The 13 February 2007 Heinz program update introduced routing for all 05x calls for the first time. The routing sent all 05x calls via CPS override (i.e. via BT).

There are 3 charging groups with the 05 number range:

(1) 0500 numbers - Free
(2) 0551100, 0555508 and 055883 numbers - BT g6 rate
(3) 056 and any other 055 numbers (there are 14 other 055 number ranges) - BT g21 rate

Although BT's rates for calls to g21 rate numbers appear to be different to its standard UK 01/02 rates, they're not for BT Together Option 1 customers (i.e. BT charges 3p 'set-up fee' + 3p/minute peak (6p 'set-up fee' + 3¼p/minute from 1/8/07) or 5½p (4½p from 1/8/07) for up to an hour evenings and weekends).

Primus state that, unlike BT, they do not treat them the same as UK 01/02 numbers - so those on Primus Saver Option 2 CPS cannot make free evening and weekend calls (of up to 90 minutes) to the 055/056 numbers which BT charges at g21 rate.

However, 18185 charges "zero pence per minute" for calls to 056 numbers (although calls to 055 numbers are rejected) so, currently being cheaper than BT's rates* at all times, it is logical to amend the 'all 05x calls via CPS override' routing to:

0500 calls via CPS override (BT) at all times;
055x calls via CPS override (BT) at all times;
056 calls via 18185 at all times.

The 1st June 2007 Heinz program update made that alteration.

* BT's rate, at 4½p (if the call is less than an hour), will be ½p per call cheaper from 1/8/07.

I hope this is the best thread to ask for this help - I did try an search but didn't find anything better!!
I've suffered a disk crash, losing all my data and am trying to rebuild everything.
I looked on the Orchid site for a link to get a new copy of CW Client and to get my log in details sent out, but couldn't find the information or links.
Can anyone help me at all - I have already sent an email to Orchid so when they start again on Monday they might be able to help, but wondered if anyone knew a quicker way to get going again?!
Thanks.