We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

toshiba laptop 249.99

Options
1798082848591

Comments

  • ozzyo99
    ozzyo99 Posts: 111 Forumite
    Out of interest why did you require 5 of said laptops?

    I'm assuming you got one for each member of your family, and your pets - as opposed to selling them on ebay, right?
  • rdwarr
    rdwarr Posts: 6,159 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Photogenic
    thesheriff wrote:
    Hi all,

    ...........................

    Cheers

    Dom

    This thread goes from bad to worse! Where are the Billy Goats Gruff when you need them?
    Can I help?
  • PeteHerts
    PeteHerts Posts: 957 Forumite
    Part of the Furniture Combo Breaker
    Looks like Watchdog are not doing anything about this by the looks of things so im hoping someone or some people have contacted Trading Standards in the Liverpool area as they live in Liverpool and thats where Littlewoods is based.
    I have a feeling Littlewoods have shot themselves in the foot by offering some people 25% off and not others.
    Always looking for a bargain and to help
  • You
    You Posts: 79 Forumite
    Ok, for anyone still interested in prolonging this whole business, I have been reading through the 'my account' stuff on their website, and as far as I can tell there may well be a way to get the laptops at the prices first agreed.

    Before I start, I must point out that I'm not sure if I will follow this up, as part of me feels quite guilty that we have all jumped like leeches to try and take advantage of human error. If this had been a normal retail website, I would just laugh and shrug it off. However, the fact that it now seems quite a lot of hassle and a potentially protracted process to close our credit accounts with them and stop all forms of mail from them, I'm not sure how I feel.

    Anyway, here goes:

    Log into 'my account' on the littlewoods site and go to 'transaction history'. I have the following information:

    '30 Jan 2007 ...134.10... to be charged to visa on despatch.
    2 feb 2007 ... 134.10 refund to visa'


    Now the point is they have charged my visa - it is showing in my card's online statement (the refund on the other hand hasn't gone through yet).

    By their own records, they would only charge my card on dispatch - which they therefore technically did - ie they 'legally' dispatched the goods, according to their own order history! According to their own terms and conditions as we all know by now, the contract is made when they dispatch (not when we receive delivery or they email acceptance etc.). One would have to presume they recalled the goods at some point along the dispatch trail, but by their own words, they had dispatched the goods - as they took payment!

    There you go, if you want to take it forward, and I am as yet undecided, I do truly believe that as long as they took the payment, you can!!
  • PeteHerts
    PeteHerts Posts: 957 Forumite
    Part of the Furniture Combo Breaker
    From what i read if you paid by credit card then the payment wouldnt be taken til the goods were despatched. The money had been taken then credited (according to my transaction history and pending transaction on my credit card) so i would have thought that would have constituted the contract.
    As i've said before i've declined the 25% off and advised them of some points of interest and am awaiting a reply.
    Always looking for a bargain and to help
  • my account still shows online as order accepted, even though they said they declined the order in the one and only email offering 25% off, i never received anything..at all apart from that and so NO email rejecting my payment and no email declining my order.
    logged in again 5 mins ago and still says accepted.
    anyone else the same?
  • Flimber
    Flimber Posts: 736 Forumite
    k60sav wrote:
    my account still shows online as order accepted, even though they said they declined the order in the one and only email offering 25% off, i never received anything..at all apart from that and so NO email rejecting my payment and no email declining my order.
    logged in again 5 mins ago and still says accepted.
    anyone else the same?

    Mine now shows cancelled online. Yours'll follow soon no doubt :)
  • Flimber
    Flimber Posts: 736 Forumite
    You wrote:
    Ok, for anyone still interested in prolonging this whole business, I have been reading through the 'my account' stuff on their website, and as far as I can tell there may well be a way to get the laptops at the prices first agreed.
    ...

    Log into 'my account' on the littlewoods site and go to 'transaction history'. I have the following information:

    '30 Jan 2007 ...134.10... to be charged to visa on despatch.
    2 feb 2007 ... 134.10 refund to visa'

    ...

    You paid by credit card, yes ?

    And I for one am "still interested in prolonging this whole business" :) It's fun.
  • I paid by credit card too and they have charged my card also. I have just now written an e-mail to Littlewoods rejecting their offer of 25% and asking them to honour their price they have charged my credit card....see what happens! :o
  • Hi,

    I have just tried to see my transaction history, but mine apparently does not work. lol

    I have tried sending several emails to the customer services but am yet to hear anything back.

    Dom
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 599K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.