Vodafone complaints

I have been going through hell with Vodafone since opening my account in May 2009 and wrote about this back in October 2009, and I am yet to resolve anything.

Since May, I have had three faulty Blackberry phones sent to be and each bill has been incorrect with me recieving bills demanding anything up to £500 in one month. Each bill has been incorrect and each month I have had to contact them to point this out. I can't even go into my local Vodafone shop as the representatives/managers there are either lack training or manners.

I have had to perform three indemnity claims via my bank due to incorrect charges being placed on my account an then taken out of my bank account. And this is after I have spoken to a representative and have been assured that this will not happen. As a result of this I informed them that until my account is rectified I wish to not have a direct debit set up, as I CAN't afford for them to take my hard earned money off me. They then charged me for this, is this actually my doing?

After a representative contacted me after reading my post, I was offered a number of blackberry phones and the i-phone, these offers were later retracted for one reason of another or me having to pay an additional £100 to receive an actual WORKING phone (is this not what I am paying for in the first place?). This later, leaving only the make I have had problems with and a list of phones of lower specifications and programs, to choose from. This bringing me back to square one and having to go with the make I have (8900), that clearly has faults.

I then decide to pay for a new Blackberry phone and am told they can not send it until I pay my bill, all £13.00 of it. After paying this, I then realise my new bill seemed rather high, asking me for nearly £300. I am on a tarriff of £35 a month.

It seems that I made a BIG mistake going abroad for a week with my phone, as even though I followed instructions given to me by a representative on how to ensure my GPRS did not work over there, and it was off whilst away. I have been charged for internet usage. In addition to this, there were a whole lot of repeat calls and texts on my bill, that I did not make.

After writing to them, (documenting this ALL in an excel spreadsheet) I get told they are experience a high level of email and apologise for keeping me waiting for however long with their reply, this has nothing to do with me?
Following this, I think they are blaming the network I used in the states for the inaccuracies, what has that got to do with me? Or are referring me to the collections department, who do I go to now?

They have now suspended my account and referred me to their collections department, and god knows how this whole thing has affected my credit rating!

This whole experience has been awful and I have wasted so much time and energy, checking bills, writing letters (most unanswered) and emails, that it has affected other aspects of my life. I have spoken to citizens advice and the representatives are in shock when I go through the series of events and the fact that there has been no result as of yet.

I have always paid or tried to pay (after making right, Vodafone's wrongs) my bills on time.

Can someone send me the VP email address/address please, I am so angry this is bringing me to tears! If I could turn back time I would have stayed with Orange, the service I received from them for 10 years was nothing compared to this. All I want is a phone that works and correct bills, how on earth can you have confidence in an organisation that just gets it wrong all the time! And they have the power to JUST decide your a BAD customer and mess up your credit rating or suspend such an important life line...when they make a mistake we don't have power to do a thing, just pay up and shut up!!!

So, it is coming to a year with my 24 month contract, having a faulty phone and trying to ensure I pay in time to stop them effecting my ability to use other services and I am still sitting here....using a faulty phone that NOW only accept incoming calls, a £300 bill with in-corrected calls and my account is suspended, so I'm unable to call 191 and make a payment to even show them that I am willing to pay my £35 month line rental in good faith, whilst they make right the rest of my bill.

I wish I could arrange a meeting with some of the representatives to see if they would accept this treatment from any other company?