Vodafone complaints

Vodafone

Hi littlesusie,

Firstly, I would like to reassure you that the IMEI bar that we place on lost and stolen handsets completely blocks the phone so if anyone else has got hold of it, they will not be able to access any information on the phone once this bar is in place.

I'm very disappointed to hear that you have received such conflicting information around your replacement handset and I would like to help. So that I can do this, could you please contact -

Web Relations Team - Vodafone UK

(When contacting, please quote the code WRT135 in the subject line. In the main message please include a link to this thread and your user name. This will ensure that the massage comes directly through to our team.)

I'm certain that we can help you further with this and restore your faith in our service.

All the best,

Espi
Web Relations Team
Vodafone UK

minniepoos_2

Hi all, I have a bit of a query I was hoping somebody could help me with.

I signed up for a 2 year Vodafone contract about a year ago, after being advised in my local store that my area was good for signal (I bought the phone online though). Turns out he was totally lying - upstairs I get partial signal by holding my phone against my bedroom window, everywhere else in the house it doesn't work at all. It manages to get texts to me occasionally, but I can't send them, and can't receive calls at all. I've actually missed out on some great overtime a couple of times due to not being reachable. I've been putting up with it as I love the phone (HTC Magic), and can use it fine at work.

However, now Vodafone have brought out the SureSignal thing, I'm a bit annoyed. They want me to spend £50 buying something that will make my phone do what I was told it would do when I bought it?! I pay £25 per month already, and would really rather cut my losses and go back to O2 (100% signal everywhere - I used to be on this), but with still just over a year to go I can't imagine I can afford that.

Is there anything I can do to either leave Vodafone or get the SureSignal without having to pay out more money?

Hope someone out there has a solution!

Cheers,

Minniepoos

OneBrightStar

Could someone help me please.

I placed an order for sim only deal and requested it to be delivered to my local store.

That's the copy of the email I've received.

Hello Mr. Z

You should have received an email to tell you that your Vodafone order has been despatched to the following address:

London Edgware Road
188 Edgware Road, London
London
London - Central
W2 2DS


It should arrive between 8am and 6pm the day after you received your despatch email.

Please note that severe weather conditions have affected some deleveries. You can find out more on the Parcel Force website.

Track your order
You can track your order via the Parcel Force website, using your order tracking number - PBKN2261264001. You should receive you order by the net working day.

Collecting from store
If you've chosen to have your order delivered to a local Vodafone store you'll be able to collect it from 1pm the day after you receive this despatch email. Click here to find out what you need to take with you when collecting your order.

If you need help
If you have any queries regarding your order please email us at info@v-store.co.uk.

If you'd like help using your order when it arrives, why not visit our help centre? It's full of handy advice on things like how to browse the web, get music on your phone and loads more. Thanks

Vodafone store people got no clue what I was on about and they couldnt help me. Why would they give me a parcel reference number and even that reference says that parcel has been delivered? ?

Order number o113987682

Hungerdunger

For the attention of Espi:

Having been with Vodafone quite happily for over ten years, first with my mobile and now with Home Broadband as well, I have been having a problem with the Broadband which has been dragging on for nearly two months and appears no nearer to resolution.

I have tried sending an email using the link you provided but I get this message:

Error: The page you are trying to access is not available. Please contact the administrator for more details.

I really need to escalate this; is there another way of emailing you?

Vodafone

minniepoos wrote: »

Hi all, I have a bit of a query I was hoping somebody could help me with.

I signed up for a 2 year Vodafone contract about a year ago, after being advised in my local store that my area was good for signal (I bought the phone online though). Turns out he was totally lying - upstairs I get partial signal by holding my phone against my bedroom window, everywhere else in the house it doesn't work at all. It manages to get texts to me occasionally, but I can't send them, and can't receive calls at all. I've actually missed out on some great overtime a couple of times due to not being reachable. I've been putting up with it as I love the phone (HTC Magic), and can use it fine at work.

However, now Vodafone have brought out the SureSignal thing, I'm a bit annoyed. They want me to spend £50 buying something that will make my phone do what I was told it would do when I bought it?! I pay £25 per month already, and would really rather cut my losses and go back to O2 (100% signal everywhere - I used to be on this), but with still just over a year to go I can't imagine I can afford that.

Is there anything I can do to either leave Vodafone or get the SureSignal without having to pay out more money?

Hope someone out there has a solution!

Cheers,

Minniepoos

Hi Minniepoos,

I'm sorry to hear that you've not been happy with the quality of coverage in your area over the last twelve months.

While you're significantly over this now it's worth mentioning for the benefit of others that any order you place online will have a cooling off period of seven days in accordance with Distance Selling Regulations. So should a customer not be entirely happy with things they can return the goods to us and cancel their agreement with no quibble. However, in this instance this isn't going to be possible.

It's true to say that Sure Signal provides a great solution to coverage issues within the home and while I can understand your current point of view it'd be great if you can get in touch with us with your details using the Contact us form on our website.

When sending the email you'll just need to state the code WRT135 in the subject line to make sure it comes through to us and if you could also include a link to this thread and your MSE username this will help us to identify your query.

Thanks and I look forward to hearing from you soon.

CuteEvil wrote: »

Could someone help me please.

I placed an order for sim only deal and requested it to be delivered to my local store.

That's the copy of the email I've received.

Vodafone store people got no clue what I was on about and they couldnt help me. Why would they give me a parcel reference number and even that reference says that parcel has been delivered? ?

Order number o113987682

Hi CuteEvil,

I'll get this referred to our Online Store to see what's happening here.

So we can update you privately could you email us by following the instructions I posted for Minniepoos above?

Thanks

Hungerdunger wrote: »

For the attention of Espi:

Having been with Vodafone quite happily for over ten years, first with my mobile and now with Home Broadband as well, I have been having a problem with the Broadband which has been dragging on for nearly two months and appears no nearer to resolution.

I have tried sending an email using the link you provided but I get this message:

I really need to escalate this; is there another way of emailing you?

Hi Hungerdunger,

As you've encountered some problems with our Contact us form could you send your email to webrelations@vodafone.com?

Thanks,

Lee

Web Relations Team

Vodafone UK

Mrs_Ryan

Bit narked off with my SIM only... again! Sorry but I'm really not amused now. When I was on PAYG I never had one single problem in 5 years but now I'm back on contract I forever seem to be having problems!

It seems now I have run up quite a large bill (its only £28 at the minute but its rising steadily!) due to the fact that at some point within the last week or so my online billing has failed to update the amount of minutes available correctly. It reflected the same amount of minutes for about 5 days making calculation impossible - hence the fact I have been charged £11 for one call :eek: a call I never would have made had I known this!!!

Also, given this, would it be possible to move my Direct Debit date in line with my payday as there is no way I'm going to be able to pay a stonking great bill 3 days before payday!!! I really need this sorting please - last time I emailed it was ignored and I had to get the store to sort it but I want to try and avoid having to ring or go to store as its really difficult for me at the minute.

mobilejunkie

Although Vodafone "service" and behaviour is utterly appalling, this is your own fault. I never check any allowances from the network; all you need to do is reset your minute and text counter at the start of each bundle period and check that. No network updates instantly and if you already KNOW that you're over your allowance the cost won't rise steadily if you stop making calls until your bundle renews. Since your tariff would seem to insufficient to cover your usage you have chosen the wrong tariff. Vodafone monthly contracts bundles currently cover a calendar month and can't be realigned to different dates (though they are about to change that - unfortunately in my view since it's much easier to simply put the counters back to zero on 1st of each month and calculate allowances for part months at the start and end of a contract). The payment period (calender month) is NOT the same as the statement date as with some other networks.

Mrs_Ryan

Ok.

1) My phone doesnt have a minute and text counter as far as I know.

2) I didnt already know I was over my allowance - I know its not instant but not updating for 5 DAYS isnt on either!

3) I cant stop making calls altogether, I will still have to continue using the phone for reasons I cant go into here;

4)I know the payment date is different, but at the minute the payment is due to come out 3 days before payday - the 25th.

5) Unfortunately this month has been a problem due to various things but usually I wouldnt even get anywhere near 900 minutes - last month I only used 200 and something.

mobilejunkie

Then your only comfort should be that it would have cost you even more if you were still on PAYG. Check your phone; even a basic phone has a call and message counter. Try the menu, settings, call and cost or something along those lines. You might also find it under calls rather than settings, then options or settings. There must be one on there and it's the most accurate way of keeping on top of your bundle. What I meant by dates was that the bundle date currently starts on 1st of the month and ends on the last day of that month - regardless of statement or payment dates. That makes it easy to remember to reset the counters once you have located them.

rjhempel

Hi there,

I know this doesn't follow on from the last post. But I wanted to see if anyone else has been having the same issue.

I have a Nokia 5800 and either I have a phone from a bad batch or the phone is bad, but the stylus keeps falling out and I have only had the phone 6 months.

I called Vodafone on the 24th March to be told there were none in stock, but they would put an order in. Funnily enough, I never heard back.

So I rang them yesterday, to be told there were none in stock still, but as the warehouse was shut I should call today. And for my trouble my account was supposedly credited £10, which is nice.

Ring today, still nothing in stock, could take another 7-14 days, which is a bad of a farce and I will be credited another £10 to my account. They can check the calls if they don't believe me, but I am beginning not to believe them.

For some unknown reason, a big company like Vodafone doesn't have sufficient stock and expects me to go to their local shop, purchase a new back cover with the stylus to fix an issue with a phone just 6 months old and then reimburse me. Don't trust that to be honest and why should I when the company should ensure they have stock.

Anyone know who the best person to talk to regarding this at Vodafone other than writing to the CEO, which seems overkill, as so far none of the representatives can seem to make it happen, which is just odd.

Cheers