Vodafone complaints

Vodafone

Good morning,

Staffie1 -

I'm very disappointed to hear that you're still awaiting confirmation that we've received your letter. It's a real shame that you have chosen to leave us, but I would like to ensure that we're dealing with your account properly and that your account is canceled correctly within your cooling off period.

Could you please contact the Web Relations Team - Vodafone UK as we would be more than happy to look into this for you. When contacting us,could you please use the code WRT135 in the subject line of your message. In the message body, could you please quote a link to this thread and your user name. This will ensure that your message comes directly to our team.

DisgruntledVodafone -

I'm sorry to hear that you've not had a good first few days with Vodafone. This is not the way that we want you to feel as a new customer.

Could you let me know whether your SIM card has now been activated? If not, we would be delighted to look into this for you and ensure that your sim is all up and running. If you would like any further help, please feel free to contact us on the link that I have posted above.

Thanks,

Espi
Web Relations Team
Vodafone UK

2003wastheyear

Vodafone is an absolute JOKE! I bought the 3gs over a week ago and have no signal, no internet and I live in London. I have been given stupid advice ober the phone and have been fobbed off left right and centre. Avoid this company they are scum. Have been told no returns for store purchases. Off to the store today after being told instore yesterday that I should call the call centre, call centre said today I need to go instore and they wont give me a refund either.How can this be legal?

Vodafone

Hi 2003wastheyear,

I can understand why this situation is causing you a lot of frustration.

Unfortunately, you may experience problems returning your handset to the store you purchased it from as you have had it for over seven days.

As you say, you have no coverage at all and I understand that you will not want to keep a handset that you cannot use effectively. If you would like to contact the Web Relations Team - Vodafone UK We will be more than happy to look into this for you and help you out.

(When contacting us, please quote the code WRT135 in the subject line. In the message body, please include a link to this thread and your user name.This will ensure that your message comes straight through to our team.)

I'm positive that we will be able to provide you with some help in this matter.

Thanks,

Espi
Web Relations Team
Vodafone UK

dearbarbie

I keep having faulty phones with Vodafone, and it drives me crazy. Last year, my N96 8GB was repaired then faulty again so Vodafone gave me a new phone with a much lower spec, although made me amend my contract with an extension (otherwise, I had to take a worse phone!). Now I've sent this away, Vodafone tried to charge me for a courtesy phone so haven't got one, then they call me to tell me my phone is back in store? Are they crazy? Cannot wait til my everlasting contract ends later this year so I can change provider. Been with them for years and all I get is sending phones away, and poor service.

Lemonade_Pockets

Hi,

I have a Nokia N96 on a vodafone contract. I also have vodafone insurance.

The phone is crap in a nutshell, i had glitch free N95 which was much better.

Firstly it takes forever to open/send text messages is there any simple way to speed this up?

Secondly the backlight around the navigation key remains permantley on draining the battery like nobody's business. Whats the most efficent way of getting this fixed? I can't manage with out a phone, so would need a courtesy one at the very least.

Secondly

Vodafone

Hi,

Dearbarbie -

I'm sorry to hear that you have had trouble with your phones in the past. is your phone still faulty at the moment? If so, we would be more than happy to take a look into this for you and see what we can do to help.

Lemonade Pockets -

We would be happy to investigate the problems that you are having with your N96 and help to get them fixed. If you would like to contact the Web Relations Team - Vodafone UK. (When contacting, please quote the code WRT135 in the subject line. In the main message body, please include a link to this thread and your user name. This will ensure that your message comes directly to our team.)

Thanks,

Espi
Web Relations Team
Vodafone UK

2003wastheyear

I missed the 7 day deadline as my mother was in intensive care so sorry VF I didn't have time to rush to London and go to a store!!!

baldelectrician

dearbarbie wrote: »

I keep having faulty phones with Vodafone, and it drives me crazy. Last year, my N96 8GB was repaired then faulty again so Vodafone gave me a new phone with a much lower spec, although made me amend my contract with an extension (otherwise, I had to take a worse phone!). Now I've sent this away, Vodafone tried to charge me for a courtesy phone so haven't got one, then they call me to tell me my phone is back in store? Are they crazy? Cannot wait til my everlasting contract ends later this year so I can change provider. Been with them for years and all I get is sending phones away, and poor service.

I had similar issues with VF.

Magaged to get out with a lot of hassle.

Now back with Orange (I use >2000 mins a month, so go through 5-7 phones a year; and ALWAYS get insurance)
VF- phone fails - send away, pay for replacement hire phone, get old phone back (sometimes with same fault);
Time scale 5-14 days (min)

Orange- phone fails - call c/s - courier picks up old phone, gives me new phone (may be refurb, but fully working), don't see old phone again. New phone becomes my phone - end of issue.
Time scale - same day (if you call before 915am) or next day (even at weekends)

VF even sent me a replacement phone with crumbs in the battery case.

VF used to do the courier replacement service, but stopped it to save money :rotfl:

Need I say more.

2003wastheyear

Update...
Emailed Guy Laurence (thanks for address moneysavers) the CEO and someone with an actual brain called me from Customer Relations and has actually agreed to sort everything out. End in sight. So don't give up!

PS @ baldelectrician CRUMBS!!! yuck yuck yuck!! Health and safety ha ha gross!

vik987

Vodafone_company_representative wrote: »

Hi Vik987,

I'm disappointed to hear that no one has offered a further solution to your signal issues. I would love to help with this and I am certain that we can provide a resolution that will restore your faith in us.

Could you please contact us by following the link below -

Web Relations Team - Vodafone UK

(When calling, please quote the code WRT135 in the subject line. In the message body, please include a link to this thread and your user name.)

I look forward to hearing from you so that we can discuss this further.

All the best,

Espi
Web Relations Team
Vodafone UK

having contacted the above last week i still have no received no reply???