International and UK CallChecker Discussion Area

hi neilm22
We have in previous years phoned the uk using our mobiles and racked up a small fortune, then we found the phone cards in walmart, they can be bought for 10, 20, 30, 40 dollars can be used to call landlines and mobiles. Great for calling landlines more expensive for mobiles. When you use them they tell you how much you have left in time and money. We would now only use our mobile for emergancies, hope this helps

To Talk Talk’s Company Representative:

I am writing on behalf of my elderly Grandmother who has recently had her landline phone disconnected by Talk Talk in error - an error that was admitted by Fizel in your Customer Services team on 4th August 2009.

A phone call was made to Talk Talk in July notifying them of the sudden death of my Grandfather and to ensure that all future correspondence and account holder information be transferred to my Grandmother. The agent acknowledged this change and confirmed this would be transferred to her name. Since this phone call, the phone line has been completely disconnected resulting in a number of extremely frustrating mobile phone calls being made to Talk Talk Customer Services, Sales and a whole number of other unhelpful departments to try and rectify the situation with no avail. The most recent of these conversations was with a Sales representative called Perry who was beyond unhelpful who relayed the following information to me:

- the old phone number could not be re-instated and was lost
- as the line had been disconnected, we would have to pay £59.95 to get it re-connected
- the package my Grandparents was on was called “Homephone 70”, which entitled my Grandparents to free line rental, paying only for the calls they made. Perry told me that this package no longer exists and that it was not possible to re-instate it. To add insult to injury, I have been informed that they only package she can take (in addition to paying the £59.95 re-connection fee) is one that is a combination of both landline phone and broadband (which is utterly useless to my Grandmother) at a cost of £17 p.c.m in addition to call charges.

What I find most frustrating about all of this situation is an addition to having to deal with the grief of losing a member of our family, we are now having to battle a company that, upon it’s own admittance, have made the error themselves – something that is not our fault. My family are besides themselves with worry that my Grandmother now has no access to the phone should she need to make an urgent phone call to a family member should anything happen to her in the house that she now lives in alone. I am completely appalled by the lack of morals that Talk Talk as a company have displayed and the complete lack of understanding and callousness of your response to this situation. This is Talk Talk’s mess and I ask that it be rectified at cost to yourselves and no one else and be dealt with as quickly as possible.