Empire Direct in Administration

violetta wrote: »

In that case, if you can get it back unrepaired, I would certainly sound out Direct Line and see what they advise as there must be some sort of manufacturer's warranty. On the optimistic side, you never know, if you chase the repair shop again without mentioning Empire going bust and act all innocent, they might just return it to you fully functioning with no charge.

The only phone number I have is when I got the TV from ED, so no idea where it went, only assume relatively local (i.e. Greater Manchester)

I tried that number today and it put me on hold for 20 minutes b4 I gave up (as I suspect it was being ignored as it isn't the number KPMG quote.

I've sent an e-mail so will have to wait my turn to see how long b4 they answer.:mad:

martin wrote an article on this kind of thing, section 75. you can claim all the money back so long as some of it was on a credit card, and total cost was over 100 quid.


http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases#what

i just hope u aren't with barclays, a company refunded something for me and it hasnt it my credit card, they are SURE its gone out of their account, its been two weeks waiting for a response from barlcays that isn't an offshore nonsense email that doesn't even read properly. all i get now is that customer services are dealing with it. it used to be goldfish and they were great, now its barclays they aint got a clue and have stolen the money and wont respond in english. total crap! going to contact the ombudsman and then find another card

I just phoned Panasonic regarding the 5 year warranties given by ED on TV's and was told that as I purchased my TV online there is nothing they can do. Apparently if I had purchased it at one of the stores, they would consider it.

Seems a bit unfair to me.

The lady said they have been inundated with calls about these warranties!

exempireemployee wrote: »

I'm one of the unlucky people who have lost their jobs because of all this. Just to let everyone know, Empire Directors(who shall remain nameless)who have known about this happening for weeks, have still encouraged us,as staff, to take as much money from the "customer" as possible.Even today at work, before we were shut down in a matter of minutes(with no communication at all) allowed us to take hundreds of pounds in cash from people for deliveries that were never going to happen, without worry. i hope they feel as guilty as i do, but i doubt it!

That is shocking.

TRUE STORY; I was in Empire Direct in Derby 2 weeks ago buying an accessory for my Laptop. The shop looked bare and they were selling off all the display TV's and Stereo equipment.

After finding my item, I paid for it and had a conversation with the woman at the till, it went something like this;

Me: "Is your store closing?"
Lady: "no!! why do you say that?"
Me: "well, you're selling all of your display stock, particularly your audio/video and your white goods section is bare".
Lady: "we always sell display stock in January"
Me: "Oh right, I just thought perhaps you might be a victim of the recession"

Question is; did she know or was she genuinely in the dark?

Either way, I feel sorry for the employees and I hope they find a new job soon.

Can't say for certain, although she was in her 40's at least - so probably yeh? Why...was it you ?