Orange Retention Offers

Been on the phone to orange a fair few times over the last couple weeks but very happy with the deal i have managed to get! My current contract was 500 mins x-net & unlimted txts for £35. I was set on the new Sony C905 as i really want an iphone but they really are just too expensive. Orange despite 4 or 5 calls are standing solid on the c905, only available for free on £30+ contracts or £250 on a dolphin 20 £20 contract...hmm not worth it! During these phone calls the guy was tryna haggle me - at first offered me several 'b' league phones for the same current contract but for £15 line rental...hmm tempted. Had a think then rang back today - spoke to a diff person & went over same things & the guy offered me the nokia 6500 classic for the same mins & txts for £5 (five quid!) month rental!

So i've got 500 x-net mins & unlimited txts plus the nokia 6500 for £5 a month, bargain! altho i really wanted the C905 i'd be daft to turn that offer down - will save me so much money! Woo!

seems like i got a good deal in the end

i basically got offered 30 pound a month off any contract i want thats was after a lot of pushing... plus free broadband

still got to pay for phones i want but,omnia for fifty and n96 for 100, but the rest are pretty much free

Have phoned Orange a few times past couple of weeks as my contract expires on 9th November. Told the guy at customer services I had been offered Sony Ericsson C905 for free, 400 mins and 400 texts on O2 for £30 a month. After being told previously that i would have to pay for C905 I have been offered Sony Ericsson C905 for free, 850 mins and 500 texts for £25 a month. Is this a good deal?

...sorry meant to explain I asked to leave to go with better-offer company, which is why the disconnection, but it was hopefully meant to make Orange realise i was serious about leaving. Actually i don't really want to leave; but i don't want to pay mega-bucks either.

fordmax wrote: »

How do you get orange to negotiate? They say i have to pay £200 for a C905 and won't budge. I said i wanted them to price -match an offer of one for free, plus £22.50 a month for service plan. They weren't interested. They sent me the letter stating i will be disconnected on Nov27th. (they say it takes them a month to disconnect you.) Although i haven't spent much this year, i have been with them for 8 years and have been a big spender with them in the past. I am a bit sad at their ambivalence towards me. Is it just pot-luck whether you get a friendly call-centre person who wants to help?

The system tells the CRS what they can offer you based on your worth as a customer. If your spend in the year isn't enough you won't get a good offer.
The CSR's can not over ride this system.