Vodafone - worst website?

vigman · 23 September 2013 at 8:49AM

Within the family I manage phone accounts on Orange/EE, O2 and Vodafone. All web sites but Vodafone's work like clockwork.

There is some problem EVERY time I use the Vodafone site. The most common is logging in to my online account and getting the blue Oracle page telling you to contact your administrator. After several attempts, the login page appears. This is using Chrome. In Firefox, the login is usually successful but the page that should offer the different packages has a header but the options are invisible!

I have a valid, registered debit card for PAYG top ups. This now never gets authorised for payment, though when I ring Barclays to check, they say that payment has not been refused!?

I check with Vodafone and they have no problem manually with the card.

I often end up going to buy a top up voucher from the local Post Office which is pretty inconvenient as I am disabled.

Another fault is buying a Freedom Freebe topup and this appearing in the general balance amount. A call to Vodafone then leads to a transfer to the right pack.....but then the Freebe award is not given leading to another phone call.

This is not occasional faults, but every time I use their website.

You would think a telecoms giant could get this right!

Do any other folk here have similar problems with Vodafone's website?

TIA

Vigman

PS After posting this, I thought I would be fair and try again and got:

Sorry – we’re making some changes to our site
Don’t worry – you can still buy online
Go to our online shop
Need some help?
You can call us and talk to our customer services
You can get help on a range of topics in Support
You can ask others for advice and tips in our eForum

vigman · 23 September 2013 at 9:01AM

....so tried calling 2345. On this occasion I get a message saying they are experiencing problems and will send an SMS when services are available...BUT...I forgot the buying Catch22:

Ring 2345 and navigate to 'Buy a £10 Freedom Freebee pack' and then get told you do not have enough money in your account to buy a pack!"..even though I have a registered card they could use or have a system for taking the card details automatically over the phone. You have to top up your account, (when the system is up) and then go back and buy a pack.

Vigman

vigman · 23 September 2013 at 9:45AM

...just got a text saying phone service was now available. I now got the option of buying on a debit card.....went all the way through with numbers and postcode etc and at the end got..."sorry, this service is not currently available"! GRRRRR

Vigman

Vodafone · 26 September 2013 at 9:31AM

Hi vigman,

I'm sorry to read about the problems you're having here.

If you're still in need of some help could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

littlemiss_pretty · 4 October 2013 at 2:31PM

Hi Vigman,

I am having the same problems on their website but I have had this problem since last year ever sice I changed my phone number and e-mail address and since then I can't log into my account with full access.

Have they sorted your problem out or still looking into it?

Hope it does get sorted as it is very annoying.

vigman · 10 October 2013 at 8:35AM

Apologies, I haven't visited back here for a while. The next time I need to top up, I'll see how easy it goes.

If I have yet more problems, I'll contact the Vodafone rep and also keep the forum informed.

Vigman

Vodafone · 11 October 2013 at 7:44AM

Hi Vigman,

Thanks for returning to the thread.

However, it's disappointing to see that you're still experiencing difficulties.

Once you've sent your email let me know your reference number from our automated reply and I'll get back to you as soon as possible.

Kind regards,

Lee

Web Relations

Vodafone UK

PaulB79 · 11 October 2013 at 7:58AM

I have been having problems with the Vodafone website as well.

I tried to pay my bill online and I get an error message telling me there is a problem with the website. I then receive an email telling me they are processing the payment.

I then try to set up a direct debit and get the same error message but an email saying they are dealing with my request.

I now have know idea if either are being dealt with!

Their website is terrible!

Vodafone · 14 October 2013 at 11:51AM

Hi PaulB79,

Thanks for making me aware of your concerns.

If you'd like me to check your account to make sure that everything is sorted out, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

s2user · 16 October 2013 at 9:01AM

To the original poster: Yes, I agree - Vodafone's website is almost comically bad. I get the "Sorry – we’re making some changes to our site" almost more often than not - it's really that bad.

I run a very small company, and even at my level, I'd be mortified if my website was down as much as theirs is. As for "making some changes" to a website - during office hours? On the live server? They must be joking.

Anyway, I have my PAC code, and unless they ring me today and make me an incredibly good offer, I'm out of here. The person I spoke to last night didn't seem particularly interested in retaining customers.

JohalaReewi · 16 October 2013 at 11:09AM

I agree. Vodafone website is a joke. There are so many broken links, and pages regularly vanish only to reappear many days later with a few 'enhancements'.

Vodafone - worst website?

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