Vodafone - worst website?

Vodafone

Hi s2user and JohalaReewi,

It's disappointing to read about your respective online experiences.

If you're still having difficulties accessing your online accounts could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

s2user

Lee: Thanks for getting back to me - in fact, your responses here are the most useful customer service I've had from Vodafone. I'll let you know next time it happens so you can follow it up. Thanks again.

Vodafone

You're more than welcome s2user.

Hopefully you won't experience any further problems but if you do you know where to find me.

Kind regards,

Lee

Web Relations

Vodafone UK

vigman

OK, time to top up again.......first attempt on Chrome and I get the Oracle Access Server error page, so tried Firefox......exactly the same error (16.45 30/10/2013)

So now I need my mobile but can't top up on the website...yet again!

Since starting writing I have emailed using advised reference.

I have just tried logging in again and now the original error has gone and I am getting:

Sorry – we’re making some changes to our site
Don’t worry – you can still buy online
Go to our online shop
Need some help?
You can call us and talk to our customer services
You can get help on a range of topics in Support
You can ask others for advice and tips in our eForum!!!!!!!!!!!!!!!!!!!!!

That is the second or third month in succession that I have had to send someone out to buy a top up from a local shop as I am disabled.

Vigman

vigman

9th attempt and I got a log in and I thought I was there....via Firefox,

I got to the Top Up options for my valid card but then.....

Sorry - there seems to be a problem.

"There's been an authorisation error. Please try again after some time."

This is quite ridiculous!

Vigman

PS Tried the 2345 phone option and finally got to the end only to get: This service is not currently available!!!!!!!

Pippin12

I sympathise, for months whenever I tried to log in to my account I was instantly directed to the site map. Nothing anyone did made the slightest bit of difference. Today I jumped ship to Virgin and I'm so glad to have left vodaphone behind!

vigman

Just tried on my laptop and after three system errors got a login. Tried to buy on my authorised card (one hour after last failure)..........and failed again.

If my card is now inactivated I will be FURIOUS!!

Vigman

Vodafone

Hi vigman,

I’m sorry to see all the problems you’re having.

You should have received an automated reply with a reference number. So I can make sure we've got your email, please update the thread with this and I'll get back to you as soon as possible.

Thanks,

Jenny
Web Relations team
Vodafone UK

vigman

WRT135 - MSE [#5043126]

Jenny, I just cannot understand how this has gone on for so long? It makes no difference which computer I use, which operating system or which browser.

I have failed to be able to login, or use my registered card if I do log in, for the last THREE MONTHS!?

The final straw is giving up on the web payment system and going through the telephone payment system only to get a message saying the service is not currently available at the very end.

As an ex-IT manager I would have thought that this level of error should have permanent teams of people trying to solve these issues for once and for all?

Unfortunately, only Vodafone has a strong signal in our house and I had to stop using O2 and Orange.

My wife has a Vodafone contract only because she had to have continuity in her service and we could not buy top ups when required. I have been without the use of my phone for a day now as no-one was around to go and buy me a top up voucher!

Vigman

Phones4Chris

Hi Vigman,

I totally sympathise with you and agree with you, but note you forgot one -

"Page missing, moved or deleted – Vodafone
Sorry – we’ve not been able to open the page you’re looking for"

JohalaReewi wrote: »

I agree. Vodafone website is a joke. There are so many broken links, and pages regularly vanish only to reappear many days later with a few 'enhancements'.

You are lucky the pages you want reappear!
A few "enhancements" - huh - in my experience it's usually the page has been "streamlined" which generally means bits of information missing - especially "My Vodafone"
When I first set up an on-line account in 2010 everything worked fine, Links I saved worked. These days pages just disappear.

Back in the spring, I had trouble logging in the my account, IIRC it claimed it was an incorrect password, so I clicked "forgotten password" and when I went to change the "temporary" password I was emailed, guess what it said - "Sorry - there seems to be a problem". That was still the case recently despite having tried resetting the password several times. I spent nearly an hour on the phone recently to get it resolved!