Vodafone - worst website?

Vodafone

Hi vigman,

Thanks for getting back to me.

I can see your email in our inbox so we’ll be in touch as soon as we can.

Phones4Chris, I’m sorry to see the problems you’ve been having with your online account.

Is everything working for you now?

If not and you need us to look into this, could you email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me please quote the code WRT135 - MSE in the subject line.

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Thanks,

Jenny
Web Relations team

vigman

Jenny

I have just been looking through my details after a successful login but another failed payment attempt on the phone number I have given ending '30'

Although my name, email and card details are correct, my address is blank under 'my details'.

I see you have to ring 191 to add this, but please can you use my email sig file to enter these on my account?

Maybe the authorisation is not completing through the address being blank??

This problem has only occurred in the last three months as the same card authorised successfully before that?

TIA

Vigman

vigman

Right, so someone kindly gets me a £10 Vodafone voucher. Because I have been unable to top up online, I have used the £3 "IOU" amount that I had as credit in addition to my £10 Freedom Freebee.

This means that instead of being able to purchase another 30 days Freedom Freebee, I have £3 and a service fee (c 50p) immediately deducted from my account, leaving me £6.50 of standard credit!!

I wish I could get other signals here..........!

Vigman

Vodafone

Hi Vigman,

Please be assured that we've received your most email and will get back to you again as soon as possible.

Thanks,

Lee

Web Relations

Vodafone UK

vigman

The £10 Freedom Freebee is appreciated, thanks.

Vigman

Vodafone

You're welcome Vigman.

Fingers crossed that things are now fully resolved for you.

Kind regards,

Lee

Web Relations

Vodafone UK

vigman

No, I still had to get someone to buy a topup from a local shop for the third month in succession!?

VIgman

Vodafone

Hi Vigman,

Thanks for the update, albeit not the news I was hoping for.

So I can get this looked into further, could you reply to the last email you received from us?

Kind regards,

Lee

Web Relations

Vodafone UK

vigman

AFAIK I did reply to the last mail with full details?

Anyway, Dec 4th is my top-up date, so I will try again then!

Vigman

vigman

First two attempts led to the Oracle access manger error page.

Third attempt logged in....................and for the first time in 4 months (with the same card details!) the payment for a £10 Freedom Freebee was accepted.

My address is still not in my personal details, although I mailed everything across as requested?

Vigman