Compensation for delayed flights Discussion Area

Centipede100 wrote: »

Help us to help you. Not promising anything mind!

Firstly, flight date, time and flight number?

Secondly, have a look at the FAQs on page 1 of each airline specific thread or on the dedicated FAQs page for the link to what to do next.

Why do people not read and digest the stickies at the top of this forum.

romanby1 wrote: »

Why do people not read and digest the stickies at the top of this forum.

Because the link from the article I read took me straight to this thread - not the forum!!!

Thanks though!

Having won our case albeit out of court and consulted this forum for many months.
I am amazed at the pathetic excuses most of the airlines particularly the smaller ones are using to avoid paying the compensation due, even submitting defences that most people with a basic grasp of the English language would question.
Particularly when it must be becoming obvious to them that many claimants are using sites like this one to gain knowledge and advice from the more knowledgeable members.
If they were to put as much effort into making sure the aircraft were taking off within the 3 hour window and looked after their passengers in accordance with the regulation there would be less claims.
Had we been given the Duty of Care during our 6 hour delay that we were entitled to and did not receive, I would have seriously considered not bothering to make a claim.
The problem with big business in the UK is they have got away in the past with customers not complaining enough. With the present economic situation it is becoming hard for them to understand the customer has the upper hand and can now call the tune.
This regulation and other legislation is going to have to make big business mend their ways.

Quick question for you experts.

I have been chasing Sri Lankan for compensation for a 22 hour delayed flight to the Maldives in 2008.

I gave them the flight number ,dates and names of passengers. I even scanned and sent them the original booking confirmation. Based on that they couldn't check the flight and asked for the 13 digit ticket number that you get on your boarding pass.

That sounded to me like an attempt to make me lose interest and make it too hard to claim. Luckily my OCD desire to keep stuff like that meant I could send them the ticket number. That prompted an immediate response, apology and offer of `vouchers`; $200 per person ($400 total) to use against a ticket for the `inconvenience`.

My questions:

A) Are they taking the preverbial by asking me for ticket number when my name and flight info should be enough to check the flight?
By offering the $400 are they admitting liability
C) Can I tell them thanks but no thanks - give me the €1200 I am entitled too. I know that another member got offered the full €1200 in vouchers so feel there is plenty of wiggle room left. I might just have to play the game to get to the cash payment stage.

Thanks in advance.

tilsley wrote: »

Quick question for you experts.

I have been chasing Sri Lankan for compensation for a 22 hour delayed flight to the Maldives in 2008.

I gave them the flight number ,dates and names of passengers. I even scanned and sent them the original booking confirmation. Based on that they couldn't check the flight and asked for the 13 digit ticket number that you get on your boarding pass.

That sounded to me like an attempt to make me lose interest and make it too hard to claim. Luckily my OCD desire to keep stuff like that meant I could send them the ticket number. That prompted an immediate response, apology and offer of `vouchers`; $200 per person ($400 total) to use against a ticket for the `inconvenience`.

My questions:

A) Are they taking the preverbial by asking me for ticket number when my name and flight info should be enough to check the flight?
By offering the $400 are they admitting liability
C) Can I tell them thanks but no thanks - give me the €1200 I am entitled too. I know that another member got offered the full €1200 in vouchers so feel there is plenty of wiggle room left. I might just have to play the game to get to the cash payment stage.

Thanks in advance.

a) yes
b) no
c) yes (not sure though about how easy it would be to take them to court in the UK - do they have a proper registered presence?)