How to Claim From Ryanair (Volcanic Disruption)

if you decide to rebook if your flight has been canceled do you get the new flight for the same price you paid for your original flight I have looked on the ryanair website but dont see any clarification on this.

I only saw it the other day & that was by fluke looking for the address where to send the paper work.

What is interesting to note is that RyanAir are asking for VAT receipts. (Not that the regulations make any reference to having to provide them)We rented an apartment in Spain for the week which had to be extended for a further 4 days. So no VAT receipt there. We also had to get a taxi to the airport as there were 3 of us including a 3 year old. We can easily prove that we where staying 30 miles South of Malaga.

I would suggest that if you have access to Adobe Acrobat Writer (As they haven't made the document available in Word) that you use that to fill in the claim form, print it off sign it, scan back in and then send it via fax using your computer. For those not quite sure how to do that. Go to Outlook then Help and just type in fax it will tell you how to do it. If you work for the NHS, NHS mail has this built in facility

They are also saying that they will send you an email contact for you to email your receipts - They certainly aren't going out of their way to make it easy to claim.

Something tells me this is going to end up in the County Court

steve1500 wrote: »

I only saw it the other day & that was by fluke looking for the address where to send the paper work.

What is interesting to note is that RyanAir are asking for VAT receipts. (Not that the regulations make any reference to having to provide them)We rented an apartment in Spain for the week which had to be extended for a further 4 days. So no VAT receipt there. We also had to get a taxi to the airport as there were 3 of us including a 3 year old. We can easily prove that we where staying 30 miles South of Malaga.

I would suggest that if you have access to Adobe Acrobat Writer (As they haven't made the document available in Word) that you use that to fill in the claim form, print it off sign it, scan back in and then send it via fax using your computer. For those not quite sure how to do that. Go to Outlook then Help and just type in fax it will tell you how to do it. If you work for the NHS, NHS mail has this built in facility

They are also saying that they will send you an email contact for you to email your receipts - They certainly aren't going out of their way to make it easy to claim.

Something tells me this is going to end up in the County Court

Thanks for the faxing info Steve. I have just managed to find Ryanairs 'official' claim form and you are soooo right..They are NOT making it at all easy for us ! V.A.T receipts- Oh yes!...we're all left stranded in a foreign country and thanks to them,have to feed,water and accommodate ourselves and families at our own expense for an un-disclosed amount of time on a credit card already stretched to it's limit ! All the proof is on our credit card statement but I bet they'll kick up and turn the screws further ! To say 'I Hate Ryanair' would be an understatement !

I'm not expecting to hear anything from Ryanair for a few weeks & that will only be to provide me with an email address where to send the receipts, then no doubt a few more to receive a reply saying they aren't happy with the receipts and so on & so on. At which point I will probably get bored with their tactics & go tottering off to the County Court or more likely www.moneyclaim.gov.uk

If we do end up in the Courts hopefully some far more enlightened person than me can tell us what we can start adding on as "extras" Like all the time we have had to spend on the matter, because Ryanair have not made things easy

Jusy lifted from RyanAirs website

Following the closure of European airspace between the 15-22 April 2010 we are dealing with a large volume of correspondence. We are currently answering complaints within 28 days of receipt. Please do not resubmit your correspondence as this may lead to a further delay in response. Ryanair thank you for your co-operation.